At Dreamforce 24, Salesforce announced Foundations, a free upgrade for customers using Sales or Service Cloud Enterprise Edition or higher, that brings key cross-department features at no additional cost. Foundations includes Sales, Service, Marketing, Commerce, and Data Cloud features with an enhanced user interfa...
Author: Sanjeev Aggarwal
Zoom AI companion 2.0 and an AI-First Strategy Significantly Enhances the Value of Zoom Workplace to SMBs for Internal and External Collaboration
Zoomtopia 2024 centered on how Zoom is innovating with AI to redefine the workplace and how organizations connect, collaborate, and create. Zoom’s strategy encompasses both Workplace and Business Services (marketing, sales and customer experience) solutions encapsulated by a Zoom AI Companion 2.0 solution now permeating all aspects of an SMBs organization. While video conferencing was Zoom’s...
Xerocon 2024: Xero’s Growth Strategy for North America
In August, Xero held its annual Xerocon event in Nashville, Tennessee, hosting over 1,000 accounting professionals, financial advisors, and business consultants. Xero CEO Sukhinder Singh Cassidy started the event by discussing how Xero has been resetting the company, evolving its management team, and accelerating growth and technology initiatives. The company also discussed plans to elevate its...
Impact of AI – Key Insights: SMB Use and Plans for AI are Strong
a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc.
Impact of AI – Key Insights: AI is Already Impacting SMBs and Will Continue to Do So
a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc.
Impact of AI – Key Insights: AI Drawbacks and Benefits
a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc.
Key AI Insights: Interest, Exploration, Trust and Regulations
a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc.
Smaller SMBs Are More Likely to Pull Back on Hiring in 2023
a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc.
Top Operational Challenges Center on Costs, Customers and Employees
a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc.
Technology Spending Plans for 2023 Across Categories
a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc.