Happy New Year! We hope you enjoyed the holidays, and are looking forward to a happy and healthy 2023. Here at SMB Group, we are ringing in the new year by sharing our annual SMB Group Top 10 SMB Technology Trends, required reading both for SMBs (small and medium businesses), and for the vendors that serve […]
Category: Blog – Laurie McCabe
How New Zoho Desk Capabilities Help SMBs Address Customer Service Priorities
Small and medium businesses (SMBs) and mid-market businesses are always cost-conscious. So, it’s not surprising that in uncertain economic conditions, they rank controlling and reducing costs as their top business concern for 2023. However, while they need to rein in costs, SMBs must also invest in growth. Customer-related challenges—attracting new business, improving satisfaction and retention, […]
How Bon Bon Bon Brings More Chocolate Into the World With BigCommerce
—By SMB Group’s Contributing Analyst, Kelly Teal, and Co-founder, Laurie McCabe It’s not every day that a small business starts as the result of unfortunate — yet ultimately fortuitous — circumstances. But that’s exactly what happened to Alexandra Clark, founder of Michigan’s Bon Bon Bon. Clark, a longtime chocolate lover, was leaving a chocolate convention […]
Zoho’s Finance Platform: Is it Right for Your Business?
Below is a lightly edited transcript of my November 23, 2022 video interview with Siva Iswaran, Global Head of Zoho Finance and Operations Suite. LAURIE: Today we’re going to be talking about Zoho, and specifically, its Zoho Finance Plus platform. I’m excited to have Siva Iswaran joining me today. Siva is the global head of […]
Preparing Your Business To Thrive In Uncertain Times
If we’ve learned anything over the past couple of years, its that business complacency is a dangerous thing—and that being able to respond quickly to change is vital to business prosperity. The COVID-19 pandemic changed everything in the blink of an eye—underscoring the importance of flexibility. In a world that had suddenly gone virtual, SMBs were able to use technology to shi...
Top Takeaways: Sage Transform 2022
I recently attended Sage Transform 2022 in Orlando, Sage’s flagship event in North America. As with most major events, Sage Transform featured a barrage of news and announcements. I’ve been following Sage for a long time. I went to Orlando thinking about how its annual revenues have been stuck at ar...
Connecteam’s Management Solution for Deskless Workers Is Now Free for Small Businesses with 10 or Fewer Employees
We’re always hearing about solutions for office workers, aka information workers, white-collar workers, etc.—those employees with a desk, PC or laptop, email account, and the rest of the usual accoutrements of a desk job. But what about solutions for “deskless” workers—from restaurant workers to fitness instructors, and from delivery drivers to retail clerks—which are
Top Takeaways from Dreamforce 2022
After a COVID-induced hiatus, Dreamforce was back at Moscone in San Francisco last week. Salesforce brought all of the usual marketing glitz and glamour—including the national-park Trailblazer t...
Top Takeaways from Xero’s 2022 North American Xerocon Event
Since its inception in 2006, Xero has grown to 3.3 million subscribers worldwide. It’s the top accounting software brand in its native New Zealand, and in neighboring Australia. However, since it entered the North American market in 2011, Xero ...
SMB Accounting and Financial Management Software Trends: New Infographic
Of all the tasks that SMBs must attend to, accounting and financial management are critical to success. Accurate, up-to-date accounting and financial software can help businesses stay on top of finances, save time, increase efficiencies, ...