As the on-premise systems now support reservationless On-demand conferencing, they let employees hold impromptu meeting, without pre-scheduling these meetings – allowing them to collaborate when they need to, with whomever they need to, provided both parties have access to compatible video conferencing systems. ...
Category: Blog – Sanjeev Aggarwal
The next generation Contact Center – Social Networking + Traditional Contact Center
The traditional contact centers now support more real-time communications technologies – VoIP, IVR, e-mail, IM. However, the intelligence and information repositories that are leveraged by these contact centers is very much static and internally focused. With the growing pop...
Social Networking – The SMB challenge and how the SMBs can gain value from Salesforce.com Cloud Service solution
Social networking sites like Twitter, Facebook, LinkedIn, WordPress are all the range in the B2B and B2C world today. But does the SMB business owners/CEOs or a lone marketing person have the time to devote to track and follow these sites without spending an inordinate amount to time and effort – especially when there is no clearly identifiable direct linkage...
CitrixOnline #GoToMeeting is the leading Web Conferencing and Collaboration solution for Small Businesses
In a recent Twitter Tweetchat discussion hosted by @sbbuss, majority of the small businesses mentioned #GoToMeeting as their solution of choice for Web Conferencing and Collaboration. The web conferencing software and services market is becoming highly competitive, lead by the presence of a few major brands and a plethora of small vendor. Web conferenci...
Can Cloud Computing and Managed Services Resolve the Telecom Crisis?
The telecom dilemma is not new, the failure of telecom network service providers to leave their legacy technologies and embrace the all-IP world has not materialized as anticipated, especially in helping them generate significant revenues. They are still dependent on a handful of commodity services, even when one considers their cellular operation...
BroadSoft now supporting Hosted Video Unified Communications creating new revenue opportunities for Service Provider partners
BroadSoft, the leading provider of hosted PBX platform, VoIP services and unified communications solutions is now supporting video communication solutions from the leading video communications vendors - Tandberg,
Why are SMBs and Mid-Market Enterprises interested in Cloud Computing?
As SMBs and mid-market enterprises are looking at their IT budget and face the realities to cut them, they look at what is discretionary and what can be supported through innovative IT strategies. However, at the same time they need to adopt new technology solutions that will make them more competitive in the current economic environment and prepa...
Cloud Computing and Managed Services Opportunity – Is it the Large Enterprises or SMB/Mid-Market Enterprises?
The convergence of web delivered IT services - Cloud Computing, Infrastructure-as-a-Service, Hosted Applications, Software-as-a-Service, Virtualization - will continue to redefine and add value to the SMB/mid-market IT services landscape, especially in the current economic climate.
IBM Dynamic Infrastructure Announcement and the Mid-Market Enterprise
With today's 'Dynamic Infrastructure' initiative announcement, IBM is positioning itself as a holistic technology solution and service provider and partner. It combines all the element of separate cloud delivered services (cloud based, managed, and on-premise) and also traditional on-premise hardware, software and services. Managed Services Cloud Computing Soft...
SMB’s turning to Conferencing Solutions in tough economic times
In today's tough economic times, driven by higher travel costs, staff reduction, and tight credit – SMB are turning to solutions that will reduce costs and provide clearly identifiable short-term ROI. In the past year, conferencing solutions service providers that provide ho...