Generated by All in One SEO v4.9.9, this is an llms.txt file, used by LLMs to index the site. # SMB Group Actionable SMB market insight ## Sitemaps - [XML Sitemap](https://www.smb-gr.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Why Workday Sana Is Relevant to SMBs](https://www.smb-gr.com/financial-management/why-workday-sana-is-relevant-to-smbs/) - The Demand Signal Is There Over 50% of SMB that use AI, report high or transformational value specifically in IT management, finance, and HR — and a large majority say they'd pay a premium for AI capabilities embedded in the business apps they already use. Workday and Sana are squarely in those high-value functions. Figure - [Workday GO: Progress on the Midmarket, But the Real Test Lies Ahead](https://www.smb-gr.com/blogs-sanjeev-aggarwal/workday-go-progress-on-the-midmarket-but-the-real-test-lies-ahead/) - By Kelly Teal, Contributing Analyst SMB Group With new packaging, AI-driven deployment, and a simplified delivery model, Workday is addressing long-standing SMB barriers with its GO Platform. However, affordability, ROI clarity, and ecosystem execution remain critical to proving the offering at scale. For years, Workday has faced a persistent perception challenge in the SMB market: - [Acumatica New Innovations & AI Value for the Construction Industry](https://www.smb-gr.com/blogs-sanjeev-aggarwal/acumatica-new-innovations-ai-value-for-the-construction-industry/) - (With real customer insight from Tech Electronics & Spohn Associates) Acumatica’s Innovation Direction: Practical, Construction-First AI Acumatica is positioning AI as an embedded productivity and risk-reduction layer, not a standalone analytics experiment. For construction companies, this matters because margins are thin, processes are complex, and adoption depends on simplicity. Across both customer interviews, a consistent - [Zoho One 2025 Update](https://www.smb-gr.com/blogs-sanjeev-aggarwal/zoho-one-2025-update/) - Zoho has rolled out major enhancements to Zoho One, its business operating system platform, shifting the focus from a standalone, app-centric model to a more integrated user workflow and a unified functional platform. This update introduces a redesigned user interface and expanded intelligence/AI tools. Key Enablers for Increased ROI A unified experience through Spaces reduces - [How do Salesforce Foundations, Agentforce and Data Cloud work together to Help Businesses Grow and Drive More Revenue](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-do-salesforce-foundations-agentforce-and-data-cloud-work-together-to-help-businesses-grow-and-drive-more-revenue/) - At Dreamforce 24, Salesforce announced Foundations, a free upgrade for customers using Sales or Service Cloud Enterprise Edition or higher, that brings key cross-department features at no additional cost. Foundations includes Sales, Service, Marketing, Commerce, and Data Cloud features with an enhanced user interface, making it easier for businesses to get a unified view of - [Zoom AI companion 2.0 and an AI-First Strategy Significantly Enhances the Value of Zoom Workplace to SMBs for Internal and External Collaboration](https://www.smb-gr.com/blogs-sanjeev-aggarwal/zoom-ai-companion-2-0-and-an-ai-first-strategy-significantly-enhances-the-value-of-zoom-workplace-to-smbs-for-internal-and-external-collaboration/) - Zoomtopia 2024 centered on how Zoom is innovating with AI to redefine the workplace and how organizations connect, collaborate, and create. Zoom’s strategy encompasses both Workplace and Business Services (marketing, sales and customer experience) solutions encapsulated by a Zoom AI Companion 2.0 solution now permeating all aspects of an SMBs organization. While video conferencing was - [Xerocon 2024: Xero’s Growth Strategy for North America](https://www.smb-gr.com/blogs-sanjeev-aggarwal/xerocon-2024-xeros-growth-strategy-for-north-america/) - In August, Xero held its annual Xerocon event in Nashville, Tennessee, hosting over 1,000 accounting professionals, financial advisors, and business consultants. Xero CEO Sukhinder Singh Cassidy started the event by discussing how Xero has been resetting the company, evolving its management team, and accelerating growth and technology initiatives. The company also discussed plans to elevate - [Impact of AI - Key Insights: SMB Use and Plans for AI are Strong](https://www.smb-gr.com/blogs-sanjeev-aggarwal/impact-of-ai-key-insights-smb-use-and-plans-for-ai-are-strong/) - a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc. - [Impact of AI - Key Insights: AI is Already Impacting SMBs and Will Continue to Do So](https://www.smb-gr.com/blogs-sanjeev-aggarwal/impact-of-ai-key-insights-ai-is-already-impacting-smbs-and-will-continue-to-do-so/) - a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc. - [Impact of AI - Key Insights: AI Drawbacks and Benefits](https://www.smb-gr.com/blogs-sanjeev-aggarwal/impact-of-ai-key-insights-ai-drawbacks-and-benefits/) - a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc. - [Key AI Insights: Interest, Exploration, Trust and Regulations](https://www.smb-gr.com/blogs-sanjeev-aggarwal/key-ai-insights-interest-exploration-trust-and-regulations/) - a href="https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/" rel="lightbox"> This SMB survey was done August 2023 © SMB Group, Inc. - [Smaller SMBs Are More Likely to Pull Back on Hiring in 2023](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smaller-smbs-are-more-likely-to-pull-back-on-hiring-in-2023/) - a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc. - [Top Operational Challenges Center on Costs, Customers and Employees](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-operational-challenges-center-on-costs-customers-and-employees/) - a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc. - [Technology Spending Plans for 2023 Across Categories](https://www.smb-gr.com/blogs-sanjeev-aggarwal/technology-spending-plans-for-2023-across-categories/) - a href="https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/" rel="lightbox"> This SMB survey was done January 2023 © SMB Group, Inc. - [Inflation and Recession Fears are Flattening Tech Spending](https://www.smb-gr.com/blogs-sanjeev-aggarwal/inflation-and-recession-fears-are-flattening-tech-spending/) - This SMB survey was done January 2023 © SMB Group, Inc. - [Most SMBs Continue to View Technology as A Hedge Against Uncertain Times](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-continue-to-view-technology-as-a-hedge-against-uncertain-times/) - This SMB survey was done January 2023 © SMB Group, Inc. - [Inflation and Recession Dominate SMB Concerns Regardless of Company Size](https://www.smb-gr.com/blogs-sanjeev-aggarwal/inflation-and-recession-dominate-smb-concerns-regardless-of-company-size/) - This SMB survey was done January 2023 © SMB Group, Inc. - [SMB Revenue Outlook Trends Flat](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-revenue-outlook-trends-flat/) - This SMB survey was done January 2023 © SMB Group, Inc. - [Top Ways Financial Vendors Can Improve the Buying Experience](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-ways-financial-vendors-can-improve-the-buying-experience/) - 1 SMB survey was done July 2022 © SMB Group, Inc. - [Top Reasons Financial Management Solutions Get on a “Short List”](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-reasons-financial-management-solutions-get-on-a-short-list/) - 1 SMB survey was done July 2022 © SMB Group, Inc. - [Top Reasons to Rely on Advice Sources](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-reasons-to-rely-on-advice-sources/) - 1 SMB survey was done July 2022 © SMB Group, Inc. - [Top Advice Sources for Financial Management Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-advice-sources-for-financial-management-solutions/) - 1 SMB survey was done July 2022 © SMB Group, Inc. - [Top Financial Management Information Sources](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-financial-management-information-sources/) - 1 SMB survey was done July 2022 © SMB Group, Inc. - [Use of Self-service Portals for Financial Interactions Correlates with Company Size](https://www.smb-gr.com/blogs-sanjeev-aggarwal/use-of-self-service-portals-for-financial-interactions-correlates-with-company-size/) - SMB survey was done July 2022 © SMB Group, Inc. - [70% of SMBs are Extremely Likely or Likely to Select A Cloud/SaaS Solution for Future Financial Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/70-of-smbs-are-extremely-likely-or-likely-to-select-a-cloud-saas-solution-for-future-financial-applications/) - SMB survey was done July 2022 © SMB Group, Inc. - [Integration of Financial Management Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/integration-of-financial-management-solutions/) - SMB survey was done July 2022 © SMB Group, Inc. - [Use and Plans for Ancillary Financial Solutions Is Strong (SMBs Using Accounting/ Financial Management Software)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/use-and-plans-for-ancillary-financial-solutions-is-strong-smbs-using-accounting-financial-management-software/) - SMB survey was done July 2022 © SMB Group, Inc. - [SMBs With 20 or More Employees Are Much More Likely to View New Technologies As Important Compared to Smaller Peers](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-with-20-or-more-employees-are-much-more-likely-to-view-new-technologies-as-important-compared-to-smaller-peers/) - SMB survey was done July 2022 © SMB Group, Inc. - [Most SMBs are Satisfied with Their Accounting/Financial Management Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-are-satisfied-with-their-accounting-financial-management-solutions/) - SMB survey was done July 2022 © SMB Group, Inc. - [Financial Solution Deployment Methods Are Mixed](https://www.smb-gr.com/blogs-sanjeev-aggarwal/financial-solution-deployment-methods-are-mixed/) - SMB survey was done July 2022 © SMB Group, Inc. - [Profile of Businesses Not Using Accounting/Financial Software](https://www.smb-gr.com/blogs-sanjeev-aggarwal/profile-of-businesses-not-using-accounting-financial-software/) - SMB survey was done July 2022 © SMB Group, Inc. - [Clear Break Points for SMB Migration to More Robust Accounting/Financials Software Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/clear-break-points-for-smb-migration-to-more-robust-accounting-financials-software-solutions/) - SMB survey was done July 2022 © SMB Group, Inc. - [SMBs Rely on Both Internal and External Resources For Financial Management](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-rely-on-both-internal-and-external-resources-for-financial-management/) - SMB survey was done July 2022 © SMB Group, Inc. - [Manufacturing, IT Services and Financial Services Are Most Likely to Expect to Increase Software and Services Spending](https://www.smb-gr.com/blogs-sanjeev-aggarwal/manufacturing-it-services-and-financial-services-are-most-likely-to-expect-to-increase-software-and-services-spending/) - SMB survey was done July 2022 © SMB Group, Inc. - [Larger SMBs are More Likely to Expect to Increase Financial Management Software and Services Spending](https://www.smb-gr.com/blogs-sanjeev-aggarwal/larger-smbs-are-more-likely-to-expect-to-increase-financial-management-software-and-services-spending/) - SMB survey was done July 2022 © SMB Group, Inc. - [A Majority of SMBs Expect Budgets for Financial Management Software and Services Will Remain Flat](https://www.smb-gr.com/blogs-sanjeev-aggarwal/a-majority-of-smbs-expect-budgets-for-financial-management-software-and-services-will-remain-flat/) - SMB survey was done July 2022 © SMB Group, Inc. - [Sales Channels SMBs Use And Expectations For Sales Via These Channels](https://www.smb-gr.com/blogs-sanjeev-aggarwal/sales-channels-smbs-use-and-expectations-for-sales-via-these-channels/) - SMB survey was done July 2022 © SMB Group, Inc. - [Levels of Concern Vary by Industry: Inflation and Recession](https://www.smb-gr.com/blogs-sanjeev-aggarwal/levels-of-concern-vary-by-industry-inflation-and-recession/) - SMB survey was done July 2022 © SMB Group, Inc. - [SMBs Fear That Macro Economic Trends Could Negatively Impact Their Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-fear-that-macro-economic-trends-could-negatively-impact-their-businesses/) - SMB survey was done July 2022 © SMB Group, Inc. - [Top Financial Management Challenges Center on Staffing and Data Security](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-financial-management-challenges-center-on-staffing-and-data-security/) - SMB survey was done July 2022 © SMB Group, Inc. - [Larger Companies Are More Likely to Use External Funding; Sources are Diverse](https://www.smb-gr.com/blogs-sanjeev-aggarwal/larger-companies-are-more-likely-to-use-external-funding-sources-are-diverse/) - SMB survey was done July 2022 © SMB Group, Inc. - [Most SMBs Are “Somewhat Confident” About Their Ability To Adapt to Unexpected/Changing Business Conditions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-are-somewhat-confident-about-their-ability-to-adapt-to-unexpected-changing-business-conditions/) - SMB survey was done July 2022 © SMB Group, Inc. - [Levels of Concern Vary by Industry: Supply Chain and War in Ukraine](https://www.smb-gr.com/blogs-sanjeev-aggarwal/levels-of-concern-vary-by-industry-supply-chain-and-war-in-ukraine/) - SMB survey was done July 2022 © SMB Group, Inc. - [SMB Optimism Varies by Size and Industry](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-optimism-varies-by-size-and-industry/) - SMB survey was done July 2022 © SMB Group, Inc. - [SAP's Big Bet on SMBs—With a Fast Growth, Millenial Twist](https://www.smb-gr.com/smb/saps-big-bet-on-smbs-with-a-fast-growth-millenial-twist/) - Earlier this week, I had the opportunity to meet with Kevin Gilroy, SAP’s Senior VP and GM for Global Small and Midsize Enterprise Segment & Indirect Channels to hear about SAP’s plans to go big in the small and medium business market, which SAP refers to as small and medium enterprises (SMEs). In a nutshell, - [How SMBs Staff for Different Job Functions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-smbs-staff-for-different-job-functions/) - SMB survey was done December 2021 © SMB Group, Inc. - [SMBs Continue to Face Challenges in Managing a Combination of Remote, Hybrid and/or Onsite Employees](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-continue-to-face-challenges-in-managing-a-combination-of-remote-hybrid-and-or-onsite-employees/) - SMB survey was done December 2021 © SMB Group, Inc. - [Work from Home Is Here to Stay](https://www.smb-gr.com/blogs-sanjeev-aggarwal/work-from-home-is-here-to-stay/) - SMB survey was done December 2021 © SMB Group, Inc. - [Commercial Location Plans Remain In Flux—With Plans to Open Locations Outpacing Closures](https://www.smb-gr.com/blogs-sanjeev-aggarwal/commercial-location-plans-remain-in-flux-with-plans-to-open-locations-outpacing-closures/) - SMB survey was done December 2021 © SMB Group, Inc. - [SMB Views on the Importance of Technologies to Improve Business and Collaboration Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-views-on-the-importance-of-technologies-to-improve-business-and-collaboration-applications/) - SMB survey was done December 2021 © SMB Group, Inc. - [COVID-19 Impact on SMB Tech Investments and Adoption Is Mixed](https://www.smb-gr.com/blogs-sanjeev-aggarwal/covid-19-impact-on-smb-tech-investments-and-adoption-is-mixed/) - SMB survey was done December 2021 © SMB Group, Inc. - [Impact of Tech Investment Level on Revenues](https://www.smb-gr.com/blogs-sanjeev-aggarwal/impact-of-tech-investment-level-on-revenues/) - SMB survey was done December 2021 © SMB Group, Inc. - [Significant Industry Variation: Potential Negative Impact of the Talent Shortage and Infectious Diseases](https://www.smb-gr.com/blogs-sanjeev-aggarwal/significant-industry-variation-potential-negative-impact-of-the-talent-shortage-and-infectious-diseases/) - SMB survey was done December 2021 © SMB Group, Inc. - [How Winthrop Wealth Empowers Advisors to Better Serve Clients with Salesforce AppExchange](https://www.smb-gr.com/blogs-laurie-mccabe/how-winthrop-wealth-empowers-advisors-to-better-serve-clients-with-salesforce-appexchange/) - SMB Group research shows that small businesses (1–100 employees) increasingly understand the importance of putting technology to work for their businesses: 65% agree that using technology effectively is critical to business success. Fortunately, the cloud has made it much easier for small businesses to access the new applications they need to help their businesses get - [Concerns About Macro Trends Loom](https://www.smb-gr.com/blogs-sanjeev-aggarwal/concerns-about-macro-trends-loom/) - SMB survey was done December 2021 © SMB Group, Inc. - [Plans to Hire Vary Significantly by Employee Size and Industry](https://www.smb-gr.com/blogs-sanjeev-aggarwal/plans-to-hire-vary-significantly-by-employee-size-and-industry/) - SMB survey was done December 2021 © SMB Group, Inc. - [Significant Industry Variation: Potential Negative Impact of Rising Inflation and Supply Chain Interruptions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/significant-industry-variation-potential-negative-impact-of-rising-inflation-and-supply-chain-interruptions/) - SMB survey was done December 2021 © SMB Group, Inc. - [Most SMBs Are Optimistic About 2022](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-are-optimistic-about-2022/) - SMB survey was done December 2021 © SMB Group, Inc. - [Top Takeaways from Workday’s 2022 Innovation Summit](https://www.smb-gr.com/blogs-laurie-mccabe/top-takeaways-from-workdays-2022-innovation-summit/) - I recently attended Workday’s 2022 Innovation Summit for analysts, where the executive team filled us in on where Workday has been and where it’s headed. Here are my top takeaways from the event. FY 2022 Was a Very Good Year—And Workday Is Bullish About the Future Workday, like many of its cloud peers, prospered during - [Dreamforce 2021: Slack and Salesforce+ Run Through It](https://www.smb-gr.com/blogs-laurie-mccabe/dreamforce-2021-slack-and-salesforce-run-through-it/) - Salesforces’ 2021 Dreamforce reflected how the pandemic is changing events: After conducting an all-virtual event in 2020, Salesforce conducted this year’s Dreamforce as a hybrid event. Most participants attended sessions virtually via the company’s new Salesforce+ platform, with a small number of customers and partners attending in person at the event’s mainly outdoor venues. The event - [3 Ways Small Businesses Can Improve Their Content & Boost Revenue](https://www.smb-gr.com/blogs-laurie-mccabe/3-ways-small-businesses-can-improve-their-content-boost-revenue/) - By Guest Contributor Dave Bascom, VP of Marketing, Lucidpress One of the interesting outcomes of the pandemic was a sudden boom in new startups. The U.S. Census reports that 2020 was the best year on record for new business creation since it started tracking it in 2004. And it wasn’t just a blip – there - [Zoho One: Doubling Down on Integration and Innovation](https://www.smb-gr.com/cloud-computing/zoho-one-doubling-down-on-integration-and-innovation/) - Over the last two decades, the cloud has made it much easier for SMBs to access and use new applications. However, integrating these solutions can be a lot harder: SMBs cite “integration difficulties” as one of the top three obstacles they face in implementing new solutions. So, it’s not surprising that since its introduction - [SMBs Currently Investing in Digital Transformation Are Outperforming Peers](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-currently-investing-in-digital-transformation-are-outperforming-peers/) - © SMB Group, Inc. - [Cloud and Hybrid Are Becoming the Norm](https://www.smb-gr.com/blogs-sanjeev-aggarwal/cloud-and-hybrid-are-becoming-the-norm/) - © SMB Group, Inc. - [IT Support and Advisors](https://www.smb-gr.com/blogs-sanjeev-aggarwal/it-support-and-advisors/) - © SMB Group, Inc. - [Year-over-Year Forecasted Change in Technology Spending from 2020 to 2021](https://www.smb-gr.com/blogs-sanjeev-aggarwal/year-over-year-forecasted-change-in-technology-spending-from-2020-to-2021/) - © SMB Group, Inc. - [SMBs Are Starting to Think More Strategically About the New Workplace](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-are-starting-to-think-more-strategically-about-the-new-workplace/) - © SMB Group, Inc. - [Digital Transformation Status](https://www.smb-gr.com/blogs-sanjeev-aggarwal/digital-transformation-status/) - © SMB Group, Inc. - [Changes to Business and Technology Strategies in the Wake of COVID-19](https://www.smb-gr.com/blogs-sanjeev-aggarwal/changes-to-business-and-technology-strategies-in-the-wake-of-covid-19/) - © SMB Group, Inc. - [Perceptions and Attitudes](https://www.smb-gr.com/blogs-sanjeev-aggarwal/perceptions-and-attitudes/) - © SMB Group, Inc. - [Acquisitions, Mergers, Business Sales Are on the Horizon for Some SMBs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/acquisitions-mergers-business-sales-are-on-the-horizon-for-some-smbs/) - © SMB Group, Inc. - [The Larger the Business, the More Positive They are Regarding 2021 Revenue Expectations](https://www.smb-gr.com/blogs-sanjeev-aggarwal/the-larger-the-business-the-more-positive-they-are-regarding-2021-revenue-expectations/) - © SMB Group, Inc. - [Almost Half of SMBs with Fewer than 500 Employees Received PPP Loans](https://www.smb-gr.com/blogs-sanjeev-aggarwal/almost-half-of-smbs-with-fewer-than-500-employees-received-ppp-loans/) - © SMB Group, Inc. - [Most SMBs are Optimistic for 2021](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-are-optimistic-for-2021/) - © SMB Group, Inc. - [2020 vs. 2019 Revenues (All SMBs)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/2020-vs-2019-revenues-all-smbs/) - © SMB Group, Inc. - [Looking for Near Real-Time QuickBooks and Shopfiy Integration? Test Drive We Integrate’s Beta Solution](https://www.smb-gr.com/blogs-laurie-mccabe/looking-for-near-real-time-quickbooks-and-shopfiy-integration-test-drive-we-integrates-beta-solution/) - Today I’m talking to Marc Kalman and Gennady Kleyner, co-founders of We Integrate, which provides small businesses having one or more Shopify stores an easy, affordable way to seamlessly, and intelligently integrate with QuickBooks Online–giving them more time to grow their business. I’m focusing a lot on integration right now, because automating integrations between core business solutions can save small - [Video/Web Conferencing Becomes the Workhorse for Most Industries During COVID-19](https://www.smb-gr.com/blogs-sanjeev-aggarwal/video-web-conferencing-becomes-the-workhorse-for-most-industries-during-covid-19/) - © SMB Group, Inc. - [COVID-19 Spurs Adoption of Cloud Video/Web Conferencing Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/covid-19-spurs-adoption-of-cloud-video-web-conferencing-solutions/) - © SMB Group, Inc. - [COVID-19 Brings File Sharing Into the Mainstream for Most Industries](https://www.smb-gr.com/blogs-sanjeev-aggarwal/covid-19-brings-file-sharing-into-the-mainstream-for-most-industries/) - © SMB Group, Inc. - [COVID-19 Boosts Adoption of Cloud File Sharing Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/covid-19-boosts-adoption-of-cloud-file-sharing-solutions/) - © SMB Group, Inc. - [Industry Adoption of Cloud Business Solutions Due to COVID-19 Varies Widely](https://www.smb-gr.com/blogs-sanjeev-aggarwal/industry-adoption-of-cloud-business-solutions-due-to-covid-19-varies-widely/) - © SMB Group, Inc. - [COVID-19 Boosts Adoption of Cloud Business Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/covid-19-boosts-adoption-of-cloud-business-solutions/) - © SMB Group, Inc. - [Mobilizing Technology for Effective Remote Working Environments](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mobilizing-technology-for-effective-remote-working-environments/) - The practice of working from home has skyrocketed in the wake of the COVID-19 crisis, as companies told their employees to stay home to comply with the widespread quarantine and social-distancing requirements. Small and medium businesses (SMBs) have had to coordinate a sudden and massive migration to work from home (WFH) for almost all of - [Is Big Data Relevant for SMBs?](https://www.smb-gr.com/blogs-laurie-mccabe/is-big-data-relevant-for-smbs-2/) - There’s little doubt that “big data” is the latest “big thing” in the IT industry. But for many small and medium business (SMB) decision-makers, big data is a somewhat fuzzy term. Ask any number of them what big data means, and you’re likely to get different definitions. Making matters worse, the “big” in big data, - [Discussing 2015 SMB Tech Trends, Part 4: KPIs Trump ROI and TCO as the New “Show Me” Metric](https://www.smb-gr.com/smb/discussing-2015-smb-tech-trends-part-4-kpis-trump-roi-and-tco-as-the-new-show-me-metric/) - Recently, I had the pleasure of kicking off the new year as a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2015 - [Employee Telecommuting Profile - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/employee-telecommuting-profile-medium-business/) - © SMB Group, Inc. - [U.S. Small Business Current and Planned Unified Communications Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-digital-presence-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [Top Challenges U.S. Small Businesses Face in Adopting Unified Communications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-challenges-u-s-small-businesses-face-adopting-unified-communications/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [Relative Importance of Unified Communications and Collaboration Features](https://www.smb-gr.com/blogs-sanjeev-aggarwal/relative-importance-unified-communications-collaboration-features/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [Communication and Collaboration Attitudes - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/communication-collaboration-attitudes-medium-business/) - © SMB Group, Inc. - [Adoption of UCC Components and Forecasted Change - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/adoption-ucc-components-forecasted-change-medium-business/) - © SMB Group, Inc. - [Can IBM Make the Collaboration Connection With SMBs?](https://www.smb-gr.com/uncategorized/can-ibm-make-the-collaboration-connection-with-smbs/) - Last week, I made my annual pilgrimage to IBM Connect to learn about the latest and greatest developments in the company’s collaboration and talent solutions. Over the years, IBM has transformed its former Lotusphere conference to Connect, grown a portfolio of cloud-based messaging and collaboration solutions, and added talent and workforce management solutions into the - [SMB Tech Tidbits: Focus on Social Collaboration!](https://www.smb-gr.com/smb-education/smb-tech-tidbits-focus-on-social-collaboration/) - This week I had a chance to attend the 2012 Enterprise 2.0 conference in Boston, which focuses on social business and collaboration solutions. This edition of Tech Tidbits features a roundup of some of the more interesting collaboration and social apps aimed squarely at small and medium businesses (SMBs) that I was able to speak - [Navigating a Path Forward for SMBs](https://www.smb-gr.com/blogs-laurie-mccabe/navigating-a-path-forward-for-smbs/) - The playbook to help small and medium businesses navigate successfully through the COVID-19 crisis has yet to be written. But, there are some practical steps that SMBs can take to steer their businesses through the storm. SMB Group has published a new infographic, The Impact of COVID-19 on SMBs: Navigating a Path Forward to provide insights - [How HubSpot Is Recalibrating Customer, Partner and Employee Experience](https://www.smb-gr.com/smb-strategy/how-hubspot-is-recalibrating-customer-partner-and-employee-experience/) - COVID-19 has disrupted “business as usual” for companies of all sizes and shapes. As the initial shock and awe start to subside, business decision-makers must figure out how they need to adjust customer, partner and employee engagement strategies amidst ongoing uncertainty. With that in mind, I was interested in talking with Kipp Bodnar, Chief Marketing - [Zoho Bigin: A New Way for Small Businesses to Get Started with CRM](https://www.smb-gr.com/social-and-collaboration/collaboration/zoho-bigin-a-new-way-for-small-businesses-to-get-started-with-crm/) - Small businesses almost always find it challenging to get started and productive with new business solutions—and CRM is no exception. Just figuring out which solution will work best is often the biggest hurdle—followed by the “lack of” problems—lack of time, money and expertise. As a result, many small businesses continue to rely on a tangle - [How to Approach Your ERP Selection During the Pandemic](https://www.smb-gr.com/blogs-laurie-mccabe/how-to-approach-your-erp-selection-during-the-pandemic/) - ERP selection is always challenging, but even more so now. If you’re considering this big investment, tune into this session, How to Approach Your ERP Selection During the Pandemic on for insights and advice on ERP selection and implementation. More change has been foisted upon businesses in the last three months than most of us - [What We Know: Preparing for the Next Normal](https://www.smb-gr.com/social-and-collaboration/collaboration/what-we-know-preparing-for-the-next-normal/) - The adage that “the only constant is change” has never seemed more relevant than today. In the past three months, COVID-19 has disrupted any notion of “business as usual.” However, we were already in the midst of another, very transformative change before COVID-19. Whether you call it a digital revolution, digital transformation, the information era, - [How is Your Business Navigating to the Next Normal? Take this New SMB Group Survey](https://www.smb-gr.com/cloud-computing/how-is-your-business-navigating-to-the-next-normal-take-this-new-smb-group-survey/) - In the past three months, COVID-19 has disrupted any notion of business as usual. SMB Group felt that it was critical to provide immediate data to understand its impact on small and medium businesses (SMBs), and the steps they took at the outset to weather the storm. We wasted no time and fielded our first - [SMB Use of Company Managed Websites and Social Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-use-of-company-managed-websites-and-social-sites/) - [Cisco OnPlus: IT Infrastructure Advisory and Management Services Solution For Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/cisco-onplus-it-infrastructure-advisory-and-management-services-solution-for-small-businesses/) - --by Sanjeev Aggarwal and Laurie McCabe, SMB Group Last month, Cisco introduced a new IT Infrastructure advisory and management service solution designed for VARs to provide to small businesses with less than 100 employees. Delivered via Cisco’s value-added reseller (VAR) channel, Cisco OnPlus enables VARs to offload the mundane, time-consuming tasks of managing a network - [Salesforce's SMB Story: Great Vision, But a Complicated Plot Line](https://www.smb-gr.com/smb-strategy/salesforces-smb-story-great-vision-but-a-complicated-plot-line/) - “Why can’t business software be as easy to use as buying a book on Amazon?” Hilary Koplow-McAdams, President of Salesforce.com’s Commercial Division, told the crowd at the Dreamforce 2012 SMB keynote that this was the question that Marc Benioff, Salesforce CEO, originally set out to answer when he founded the company. When you think about - [What Does an SMB Work-from-Home Laptop Look Like?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-does-an-smb-work-from-home-laptop-look-like/) - The practice of working from home has skyrocketed in the wake of the COVID-19 crisis, as companies told their employees to stay home to comply with the widespread quarantine and social-distancing requirements. Small and medium businesses (SMBs) have had to coordinate a sudden and massive migration to work from home (WFH) for almost all of - [Primary Responsibility for Technology Management - Medium Business (100-1,000 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/primary-responsibility-for-technology-management-medium-business-100-1000-employees/) - © SMB Group, Inc. - [Annual Revenues and Forecasted Change - Small Business (1-99 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-revenues-and-forecasted-change-small-business-1-99-employees/) - © SMB Group, Inc. - [Annual Revenues and Forecasted Change - Medium Business (100-1,000 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-revenues-and-forecasted-change-medium-business-100-1000-employees/) - © SMB Group, Inc. - [Annual Technology Spending and Forecasted Change - (Small Business: 1-99 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-technology-spending-and-forecasted-change-small-business-1-99-employees/) - © SMB Group, Inc. - [Annual Technology Spending and Forecasted Change - (Medium Business: 100-1,000 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-technology-spending-and-forecasted-change-medium-business-100-1000-employees/) - © SMB Group, Inc. - [Primary Responsibility for Technology Management - Small Business (1-99 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/primary-responsibility-for-technology-management-small-business-1-99-employees/) - © SMB Group, Inc. - [Roles Involved In Technology Decisions - (Medium Business: 100-1,000 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/roles-involved-in-technology-decisions-medium-business-100-1000-employees/) - © SMB Group, Inc. - [Roles Involved In Technology Decisions - (Small Business: 1-99 Employees)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/roles-involved-in-technology-decisions-small-business-1-99-employees/) - © SMB Group, Inc. - [Dell’s New Vostro 3000 Laptops: Designed for Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/dell’s-new-vostro-3000-laptops-designed-for-small-businesses/) - The realities of a lingering recession and a do-it-yourself (DIY) ethos continue to frame today's economic climate. As entrepreneurs and small businesses went into financial shock beginning in mid-2008, they hunkered down and made do with older laptops (the dominant computing platform for these businesses) and other hardware instead of spending precious cash on new - [Relevance of Marketing Tools/Media in Customer Acquisition](https://www.smb-gr.com/blogs-sanjeev-aggarwal/relevance-of-marketing-toolsmedia-in-customer-acquisition/) - The topic of lead generation and the role of various media solutions in the lead generation process draw significant conversation. From a survey of small businesses done in the summer of 2009 and detailed in my blog, 'GoToMeeting' from CitrixOnline or 'Intuit Website' from Intuit. This form of media effectively cultivates and nurtures demand. 'Small - [Avaya-Nortel will prove to be a formidable competitor for Cisco in the SMB Voice & Unified Communications Market](https://www.smb-gr.com/blogs-sanjeev-aggarwal/avaya-nortel-will-prove-to-be-a-formidable-competitor-for-cisco-in-the-smb-voice-unified-communications-market/) - Avaya has been in heavy competition with Cisco for the SMB and Mid-Market Unified Communications market, with Cisco steadily gaining market share in the SMB IP-communication segment. However, the combined Avaya-Nortel will position them with roughly twice the market share in the worldwide SMB market – close to 30%, almost 2X of Cisco. - [Video Conferencing Solution – Now Affordable by the SMBs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/video-conferencing-solution-–-now-affordable-by-the-smbs/) - As the on-premise systems now support reservationless On-demand conferencing, they let employees hold impromptu meeting, without pre-scheduling these meetings – allowing them to collaborate when they need to, with whomever they need to, provided both parties have access to compatible video conferencing systems. Vendors are recognizing the market opportunity and value of video conferencing solutions - [Revolutionizing Agriculture with Digital Transformation Strategies](https://www.smb-gr.com/blogs-sanjeev-aggarwal/revolutionizing-agriculture-digital-transformation-strategies/) - Sanjeev Aggarwal, SMB Group How many of you have visited a farm recently? I had the opportunity to visit one as part of Dell Technologies IQT Day held in New York City on October 11, 2017. AeroFarms is far from a conventional farm. There are no rolling fields, no tractors tilling soil or farmers in - [Considerations for UCC Vendors in the SMB Market](https://www.smb-gr.com/blogs-sanjeev-aggarwal/considerations-ucc-vendors-smb-market/) - The market opportunity for UCC vendors in the U.S. SMB segment is around $4.5B for 2016—and growing. According to SMB Group’s recently completed 2016 Small and Medium Business Communication, Collaboration and Mobility Study, although just 12% of small businesses (companies with less than 100 employees) and 28% of medium businesses (companies with 100 to 1,000 - [Building a Collaboration Strategy for The Evolving Workplace](https://www.smb-gr.com/social-and-collaboration/collaboration/building-a-collaboration-strategy-for-the-evolving-workplace/) - There’s no question that COVID-19 has forever changed the way small and medium businesses (SMBs) think about the “workplace”, shifting the concept from the physical world to a virtual one. Recently, Mona Abou-Sayed, Mitel’s VP of Collaboration and Applications, and I discussed this in a LinkedIn Live session, Building Culture and Collaboration for the Next - [How Zoos and Museums Use Big Data to Refresh and Reset Visitor Experience](https://www.smb-gr.com/smb/how-zoos-and-museums-use-big-data-to-refresh-and-reset-visitor-experience-2/) - For most of us, a trip to the zoo, museum or an aquarium is a fun and interesting way to learn about animals, history, art and other cultural experiences first hand. Behind the scenes, however, these organizations must work hard to create the engaging, interactive experiences that today’s visitors want, and successfully market that experience - [Charting Your Big Data Journey](https://www.smb-gr.com/blogs-laurie-mccabe/charting-your-big-data-journey-2/) - In the first post in this series, I examined the underlying trends driving the buzz around big data and its relevance for SMBs. In the second, I discussed how three IBM business partners (FYI Solutions, LPA Systems, Inc. and Waypoint Consulting) are helping SMBs take a pragmatic approach to successfully apply analytics and big data - [Building Culture and Collaboration for the Next Normal: Join Us on LinkedIn Live](https://www.smb-gr.com/social-and-collaboration/collaboration/building-culture-and-collaboration-for-the-next-normal-join-us-on-linkedin-live/) - Mark your calendars for what I’m sure will be a lively LinkedIn Live session on Tuesday, June 2! Register here, details are below. The trend towards work from home (WFM) had already been rising prior to COVID-19. According to Flexjobs, it rose 44% in the past 5 years. With COVID-19, businesses have doubled down on - [Top 5 End-User Takeaways from Anderson Frank’s Annual NetSuite Salary Survey](https://www.smb-gr.com/blogs-laurie-mccabe/top-5-end-user-takeaways-from-anderson-franks-annual-netsuite-salary-survey/) - Findings from the latest Anderson Frank Salary Survey paint a bright picture of NetSuite’s future, but what do they mean for NetSuite customers? Those who are familiar with the cloud and software-as-a-service (SaaS) model for deploying business applications can readily understand that demand for these solutions has been on a steady upward climb. But the - [Discussing 2015 SMB Tech Trends, Part 1: Cloud is the New IT Infrastructure for SMBs](https://www.smb-gr.com/cloud-computing/discussing-2015-smb-tech-trends-part-1-cloud-is-the-new-it-infrastructure-for-smbs/) - Recently, I had the pleasure of kicking off the new year as a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2015 - [Drinking From the Dreamforce Fire Hose: Part 1, The Big Picture](https://www.smb-gr.com/business-applications/drinking-from-the-dreamforce-fire-hose-part-1-the-big-picture/) - Dreamforce, like Salesforce.com’s ambitions, just keeps getting bigger. This year’s event in San Francisco claimed 90,000 registered attendees and 250 media, analysts and bloggers. The pageantry surrounding the event—from MC Hammer to the Red Hot Chili Peppers, and from Tony Robbins to Colin Powell—is also on the rise, seemingly in direct proportion to Salesforce’s enterprise - [BrightInfo: Helping SMBs Make the Most of Their Digital Content](https://www.smb-gr.com/smb-education/brightinfo-helping-smbs-make-the-most-of-their-digital-content/) - Laurie: In this SMB Spotlight I’m talking to Boaz Grinvald, CEO of BrightInfo. BrightInfo just launched a B2B web content recommendation engine that turns anonymous visitors into known marketing leads, with virtually no manual effort. Boaz, before we get into what BrightInfo does and how it works, can you tell us a little about the - [Top Technology Challenges for Small and Medium Businesses](https://www.smb-gr.com/small-business/top-technology-challenges-for-small-and-medium-businesses/) - [Top Information Sources for Technology Solutions](https://www.smb-gr.com/smb-education/top-information-sources-for-technology-solutions/) - [Mature Very Small Businesses (1-19 employees) Greatly Outnumber Startups](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mature-very-small-businesses-1-19-employees-greatly-outnumber-startups/) - [Technology Decision Making Roles in Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/technology-decision-making-roles-in-medium-business/) - [Technology Related Attitudes of SMBs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/technology-related-attitudes-of-smbs/) - [SMB Market](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-market/) - [Number of Mobile Apps Small Business Employees Use Regularly](https://www.smb-gr.com/blogs-sanjeev-aggarwal/number-of-mobile-apps-small-business-employees-use-regularly/) - [What types of mobile devices do medium businesses provide to different types of employees?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-types-of-mobile-devices-do-medium-businesses-provide-to-different-types-of-employees/) - [Drivers and Obstacles for BYOD Support](https://www.smb-gr.com/blogs-sanjeev-aggarwal/drivers-and-obstacles-for-byod-support/) - [Most SMBs Now View Mobile Solutions as Critical to the Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/most-smbs-now-view-mobile-solutions-as-critical-to-the-business/) - [How significant a role do mobile solutions play in helping you to achieve business goals](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-significant-a-role-do-mobile-solutions-play-in-helping-you-to-achieve-business-goals/) - [How significant a role do mobile solutions play in helping you to achieve these goals?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-significant-a-role-do-mobile-solutions-play-in-helping-you-to-achieve-these-goals/) - [Do you agree or disagree with the following statements (mobile apps)?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/do-you-agree-or-disagree-with-the-following-statements-mobile-apps/) - [What do you view as the top 3 benefits for your company's employees as a result of using mobile solutions for business?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-do-you-view-as-the-top-3-benefits-for-your-companys-employees-as-a-result-of-using-mobile-solutions-for-business/) - [Does you company have a mobile friendly website?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/does-you-company-have-a-mobile-friendly-website/) - [What are the top three most important criteria for selecting a mobile business app?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-are-the-top-three-most-important-criteria-for-selecting-a-mobile-business-app-2/) - [How do SMBs source mobile applications?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-does-your-company-source-mobile-applications/) - To subscribe to the Chart-of-the-Week, please click here - [Top Business Challenges for Small Businesses in 2017](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-business-challenges-small-businesses-2017/) - To subscribe to the Chart-of-the-Week, please click here - [What technologies are SMBs investing in?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-technologies-are-smbs-investing-in-2/) - © SMB Group, Inc. - [Top Business Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-business-challenges/) - © SMB Group, Inc. - [Top Technology Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-technology-challenges/) - © SMB Group, Inc. - [SMB Business Related Attitudes](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-business-related-attitudes/) - © SMB Group, Inc. - [Current and Planned Sales Channels](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-sales-channels/) - © SMB Group, Inc. - [Current and Planned Initiatives to Grow the Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-initiatives-to-grow-the-business/) - © SMB Group, Inc. - [Staffing for Business Functions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/staffing-for-business-functions/) - © SMB Group, Inc. - [Plans to Grow Staffing Resources](https://www.smb-gr.com/blogs-sanjeev-aggarwal/plans-to-grow-staffing-resources/) - © SMB Group, Inc. - [Workforce Mobility Profile](https://www.smb-gr.com/blogs-sanjeev-aggarwal/workforce-mobility-profile/) - © SMB Group, Inc. - [Workforce Mobility Profile](https://www.smb-gr.com/blogs-sanjeev-aggarwal/workforce-mobility-profile-2/) - © SMB Group, Inc. - [Annual Technology Spending and Forecasted Change](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-technology-spending-and-forecasted-change/) - © SMB Group, Inc. - [Current and Planned Use of Digital Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-digital-sites/) - © SMB Group, Inc. - [Adoption of Mobile Devices for Work and Impact on Use of Traditional PCs/Laptops](https://www.smb-gr.com/blogs-sanjeev-aggarwal/adoption-of-mobile-devices-for-work-and-impact-on-use-of-traditional-pcs-laptops/) - © SMB Group, Inc. - [Current and Planned Use of Digital Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-digital-sites-2/) - © SMB Group, Inc. - [Current and Planned Use of Business Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-business-applications/) - © SMB Group, Inc. - [Business Applications Deployment Method](https://www.smb-gr.com/blogs-sanjeev-aggarwal/business-applications-deployment-method/) - © SMB Group, Inc. - [Current Solutions SMBs are Considering Replacing](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-solutions-smbs-are-considering-replacing/) - © SMB Group, Inc. - [Current and Planned Use of Analytics Solutions by Function](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-analytics-solutions-by-function/) - © SMB Group, Inc. - [Current State of Application Integration](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-state-of-application-integration/) - © SMB Group, Inc. - [Importance of New Technology Capabilities](https://www.smb-gr.com/blogs-sanjeev-aggarwal/importance-of-new-technology-capabilities/) - © SMB Group, Inc. - [Current and Planned Use of IoT Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-iot-solutions/) - © SMB Group, Inc. - [Current and Planned Use of IoT Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-use-of-iot-solutions-2/) - © SMB Group, Inc. - [Top Information Sources](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-information-sources/) - © SMB Group, Inc. - [Top Sources for Guidance for Technology Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-sources-for-guidance-for-technology-solutions/) - © SMB Group, Inc. - [Top Reasons to Rely on These Sources for Advice](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-reasons-to-rely-on-these-sources-for-advice/) - © SMB Group, Inc. - [Top Primary Channels for Business Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-primary-channels-for-business-solutions/) - © SMB Group, Inc. - [Top Reasons for Solutions to Get on the “Short List”](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-reasons-for-solutions-to-get-on-the-short-list/) - © SMB Group, Inc. - [Key Criteria for Channel Selection](https://www.smb-gr.com/blogs-sanjeev-aggarwal/key-criteria-for-channel-selection/) - © SMB Group, Inc. - [Ways Vendors Can Improve Purchasing Experience](https://www.smb-gr.com/blogs-sanjeev-aggarwal/ways-vendors-can-improve-purchasing-experience/) - © SMB Group, Inc. - [Medium Business Top Business Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-top-business-challenges/) - © SMB Group, Inc. - [Medium Business Annual Revenues and Forecasted Change](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-annual-revenues-and-forecasted-change/) - © SMB Group, Inc. - [Medium Business Top Technology Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-top-technology-challenges/) - © SMB Group, Inc. - [Medium Business Attitudes About Company Culture](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-attitudes-about-company-culture/) - © SMB Group, Inc. - [Current and Planned Sales Channels for Medium Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/current-and-planned-sales-channels-for-medium-businesses/) - © SMB Group, Inc. - [Medium Business Current and Planned Initiatives to Grow the Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-initiatives-to-grow-the-business/) - © SMB Group, Inc. - [How Medium Businesses Staff Business Functions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-medium-businesses-staff-business-functions/) - © SMB Group, Inc. - [Medium Business Plans to Grow Staffing Resources](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-plans-to-grow-staffing-resources/) - © SMB Group, Inc. - [Percentage of Medium Business Employees that Work from Home](https://www.smb-gr.com/blogs-sanjeev-aggarwal/percentage-of-medium-business-employees-that-work-from-home/) - © SMB Group, Inc. - [Percentage of Medium Business Employees that Travel and Work Out of the Office](https://www.smb-gr.com/blogs-sanjeev-aggarwal/percentage-of-medium-business-employees-that-travel-and-work-out-of-the-office/) - © SMB Group, Inc. - [Medium Business Current and Planned Use of Digital Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-use-of-digital-sites/) - © SMB Group, Inc. - [Medium Business Annual Technology Spending and Forecasted Change](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-annual-technology-spending-and-forecasted-change/) - © SMB Group, Inc. - [How Medium Businesses Rate the Effectiveness of Digital Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-medium-businesses-rate-the-effectiveness-of-digital-sites/) - © SMB Group, Inc. - [Medium Business Current and Planned Use of Social Media Management Tools](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-use-of-social-media-management-tools/) - © SMB Group, Inc. - [Medium Business Current and Planned Use of Business Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-use-of-business-applications/) - © SMB Group, Inc. - [Medium Business Current and Planned Deployment Methods for Business Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-deployment-methods-for-business-applications/) - © SMB Group, Inc. - [Existing Solutions Medium Businesses are Considering Replacing](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-use-of-analytics-solutions-by-function/) - © SMB Group, Inc. - [Medium Business Current and Planned Use of Analytics Solutions by Function](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-state-of-application-integration/) - © SMB Group, Inc. - [Medium Business State of Application Integration](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-state-of-application-integration-2/) - © SMB Group, Inc. - [People Involved in Decision Making Process In Medium Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/people-involved-in-decision-making-process-in-medium-businesses/) - © SMB Group, Inc. - [Mid-Market CPM Requirements and Vendor Selection Criteria](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mid-market-cpm-requirements-and-vendor-selection-criteria/) - In today's fast-paced and volatile business climate, midsize businesses need a clear vision, financial agility, and strong collaborative capabilities to drive better-informed and more strategic business decisions. Mergers, acquisitions, new business models, and increasing regulatory requirements heighten the importance of having accurate, flexible tools to support corporate forecasting, budgeting, reporting, scorecard and compliance functions. Many - [Medium Business Current and Planned Use of IoT Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/medium-business-current-and-planned-use-of-iot-solutions/) - © SMB Group, Inc. - [Importance of New Technology Capabilities to Medium Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/importance-of-new-technology-capabilities-to-medium-businesses/) - © SMB Group, Inc. - [IMPACT OF COVID-19 ON SMBs: BUSINESS PLANNING  (Part 1)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/impact-of-covid-19-on-smbs-business-planning-part-1/) - Made with Visme Infographic Maker © SMB Group, Inc. - [Cash Flow: What You Need to Know!](https://www.smb-gr.com/blogs-laurie-mccabe/cash-flow-what-you-need-to-know/) - It’s exciting to start your own business, but it’s also tough to ramp up a new venture—and turning it into a successful, sustainable enterprise can be even more challenging. SMB Group research shows that small business owners and decision makers rank attracting new customers and growing revenue as their top two business challenges. While it’s only - [Annual Revenues and Forecasted Change](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-revenues-and-forecasted-change/) - © SMB Group, Inc. - [What technologies are SMBs investing in?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-technologies-are-smbs-investing-in/) - © SMB Group, Inc. - [SMB attitudes related to technology](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-attitudes-related-to-technology/) - © SMB Group, Inc. - [Funding sources for new SMB technology solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/funding-sources-for-new-smb-technology-solutions/) - © SMB Group, Inc. - [How SMBs perceive the return on technology supported business initiatives](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-smbs-perceive-the-return-on-technology-supported-business-initiatives/) - © SMB Group, Inc. - [What Business Initiatives Are SMBs Making Technology Investments To Support?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-business-initiatives-are-smbs-are-making-technology-investments-to-support/) - © SMB Group, Inc. - [Are SMB Investing In New Technology Or Augmenting Existing Solutions To Support Business Initiatives?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/are-smb-investing-in-new-technology-or-augmenting-existing-solutions-to-support-business-initiatives/) - © SMB Group, Inc. - [How Far Along Are SMBs In Executing On Business Initiatives?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-far-along-are-smbs-in-executing-on-business-initiatives/) - © SMB Group, Inc. - [Top Challenges For SMBs To Use Digital Technology To Support Business Goals](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-challenges-for-smbs-to-use-digital-technology-to-support-business-goals/) - © SMB Group, Inc. - [Top Drivers For SMBs To Invest In Digital Technologies](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-drivers-for-smbs-to-invest-in-digital-technologies/) - © SMB Group, Inc. - [Reasons Why SMBs Don’t Have A Digital Transformation Strategy](https://www.smb-gr.com/blogs-sanjeev-aggarwal/reasons-why-smbs-dont-have-a-digital-transformation-strategy/) - © SMB Group, Inc. - [Feelings The Term Digital Transformation Evokes Among SMBs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/feelings-the-term-digital-transformation-evokes-among-smbs/) - © SMB Group, Inc. - [Where Are SMBs In The Digital Transformation Journey?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/where-are-smbs-in-the-digital-transformation-journey/) - © SMB Group, Inc. - [SMB Familiarity with The Term “Digital Transformation”](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-familiarity-with-the-term-digital-transformation/) - © SMB Group, Inc. - [SMB Attitudes About Digital Transformation and Technology](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-attitudes-about-digital-transformation-and-technology/) - © SMB Group, Inc. - [BYOD Support Reasons - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/byod-support-reasons-medium-business/) - © SMB Group, Inc. - [UCC Brand Preferences - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/ucc-brand-preferences-medium-business/) - © SMB Group, Inc. - [Impact of Mobile Adoption on Traditional Solutions - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/6895/) - © SMB Group, Inc. - [BYOD Support Plans - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/6892/) - © SMB Group, Inc. - [Web/Video Conferencing Preferences - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/web-video-conferencing-preferences-medium-business/) - © SMB Group, Inc. - [VoIP Preferences - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/6888/) - © SMB Group, Inc. - [File Sharing and Storage Preferences - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/file-sharing-storage-preferences-medium-business/) - © SMB Group, Inc. - [Email Solution Preferences - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/email-solution-preferences-medium-business/) - © SMB Group, Inc. - [Annual UCC Spending and Change Forecast - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/annual-ucc-spending-change-forecast-medium-business/) - © SMB Group, Inc. - [UCC Solution Purchase Channels - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/ucc-solution-purchase-channels-medium-business/) - © SMB Group, Inc. - [Relative Importance of UCC Features - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/relative-importance-ucc-features-medium-business/) - © SMB Group, Inc. - [Top Reasons to Use UCC and Challenges - Medium Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/6876/) - © SMB Group, Inc. - [UCC Adoption - Medium Business (100-1,000 employee companies)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/ucc-adoption-medium-business-100-1000-employee-companies/) - © SMB Group, Inc. - [U.S. SMB Number of Company Locations](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-smb-number-company-locations/) - © SMB Group, Inc. - [U.S. Small Business: Phase of Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-phase-business/) - © SMB Group, Inc. - [U.S. Medium Business: Phase of Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-phase-business/) - © SMB Group, Inc. - [U.S. Medium Business Technology Decision Making Roles](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-technology-decision-making-roles/) - © SMB Group, Inc. - [U.S. Medium Business Current and Planned Internet of Things (IoT) Use](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-current-planned-internet-things-iot-use/) - © SMB Group, Inc. - [U.S. SMB Level and Method of Integrating Primary Business Applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-smb-level-method-integrating-primary-business-applications/) - © SMB Group, Inc. - [U.S. Small Business Technology Decision Making Roles](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-technology-decision-making-roles/) - © SMB Group, Inc. - [U.S. Small Business Current and Planned Internet of Things (IoT) Use](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-current-planned-internet-things-iot-use/) - © SMB Group, Inc. - [Geographies U.S. SMBs Conduct Business In](https://www.smb-gr.com/blogs-sanjeev-aggarwal/geographies-u-s-smbs-conduct-business/) - © SMB Group, Inc. - [Compentencies U.S. SMBs Want From Cloud Providers and Partners](https://www.smb-gr.com/blogs-sanjeev-aggarwal/compentencies-u-s-smbs-want-cloud-providers-partners/) - © SMB Group, Inc. - [Intuit QuickBooks Connect: Where Small Business Is Big Business](https://www.smb-gr.com/cloud-computing/intuit-quickbooks-connect-where-small-business-is-big-business/) - This is part one of a two-part blog series discussing Intuit's strategy to help SMBs better capitalize on technology. This first post provides perspectives from Intuit's 2014 QuickBooks Connect event. The second post, Intuit’s Strategy to Bring Game Changing Technologies to SMBs, provides a detailed glimpse into Intuit's approach in the SMB market. Last week, Intuit held - [File Sharing and Storage Brands Used by U.S. Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/file-sharing-storage-brands-used-u-s-small-businesses/) - © SMB Group, Inc. - [Unified Communications and Collaboration Brands Used by U.S. Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/unified-communications-collaboration-brands-used-u-s-small-businesses/) - © SMB Group, Inc. - [Who do U.S. Small Businesses Purchase Unified Communications and Collaboration Solutions from?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-businesses-purchase-unified-communications-collaboration-solutions/) - © SMB Group, Inc. - [Top Reasons U.S. Small Business Use Unified Communication Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-reasons-u-s-small-business-use-unified-communication-solutions/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Small Business Adoption Plans for Communication and Collaboration Solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-adoption-plans-communication-collaboration-solutions/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Small Business Attitudes About Communications and Collaboration](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-attitudes-communications-collaboration/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Small Business Employee Telecommuting Profile](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-small-business-employee-telecommuting-profile/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Solutions Deployment Method](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-solutions-deployment-method/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Technology Related Attitudes](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-technology-related-attitudes/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Top Technology Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-top-technology-challenges/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Current and Planned Sales Channels](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-current-planned-sales-channels/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Digital Presence](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-digital-presence/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business Hiring Plans](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-hiring-plans/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [Top Business Challenges from U.S. Medium Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-business-challenges-fro-u-s-medium-businesses/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [U.S. Medium Business: Initiatives to Grow the Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/u-s-medium-business-initiatives-grow-business/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] © SMB Group, Inc. - [How do U.S. Small Businesses Plan to Grow?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2-2-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [Who do Small Businesses use for Tech Support?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [Top Business Challenges for U.S. Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [What Sales Channels do Small Businesses Sell Through?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2-2-2-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [Top Technology Challenges for U.S. Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [The Role of Technology in U.S. Small Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [Who Does What in U.S. Small Businesses?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2-2/) - [popup url="http://eepurl.com/cHUa7v" height="500" width="500" scrollbars="yes" alt="popup"]Signup for Chart of the Week[/popup] - [2017 Top Technology Challenges - Small Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/2017-top-technology-challenges-small-business/) - To subscribe to the Chart-of-the-Week, please click here - [How Much do U.S. Small Businesses Spend Annually on Technology?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence-2/) - To subscribe to the Chart-of-the-Week, please click here - [Where do Small Businesses Have a Digital Presence](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-digital-presence/) - To subscribe to the Chart-of-the-Week, please click here - [SMB Group Top 10 SMB Technology Trends for 2015](https://www.smb-gr.com/uncategorized/smb-group-top-10-smb-technology-trends-for-2015/) - (Originally published on the SMB Group website and available here in .pdf format). Here are SMB Group’s Top 10 SMB Technology Trends for 2015! A more detailed description of each follows below. (Note: SMB Group is the source for all research data quoted unless otherwise indicated.) Cloud is the new IT infrastructure for SMBs. SMB - [How SMBs are Using Mobile and Social To Engage With Customers](https://www.smb-gr.com/smb-education/how-smbs-are-using-mobile-and-social-to-engage-with-customers-2/) - [Mobility Perspectives from Intel's 2014 Solutions Summit](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mobility-perspectives-from-intels-2014-solutions-summit/) - I recently had the opportunity to moderate a panel discussion at the 2014 Intel Solutions Summit with panelists Bob Moore, Founder, RJM Strategies LLC; Jeffrey R Zavaleta, MD, Chief Medical Officer, Graphium Health, an integrated, mobile electronic medical records (EMR) platform; and Dave Bucholz, Director of Enterprise Client Strategy, Business Client Platform Division at Intel. We chatted - [Five Things SAP Needs To Do To Make "Simple" Real](https://www.smb-gr.com/smb/five-things-sap-needs-to-do-to-make-simple-real/) - There’s probably nothing harder for a business to accomplish than these two things: 1) make the complex simple; and 2) change market perceptions. But, at SAP’s recent SAPPHIRE NOW 2014 user event, SAP CEO Bill McDermott and other SAP executives ambitiously outlined SAP’s strategy accomplish both of these challenging goals simultaneously. On the first count, - [Discussing SMB Tech Trends: Part 1, Social Media Marketing and Technology As a Game Changer](https://www.smb-gr.com/smb/discussing-smb-tech-trends-part-1-social-media-marketing-and-technology-as-a-game-changer-2/) - Recently, I was a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2014 Top Ten SMB Technology Trends and what - [Sage Summit 2013: That Was Then, This Is Now](https://www.smb-gr.com/blogs-laurie-mccabe/sage-summit-2013-that-was-then-this-is-now-2/) - I’m a bit behind in getting my wrap up and thoughts on Sage Summit--Sage's annual event for business partners and customers--together. But better late than never! As you can see in the related links at the end of this post, I’ve attended these events for many years. During this time, Sage North America has gone - [AVG: Taking the Fear Factor Out of Digital Security](https://www.smb-gr.com/smb/avg-taking-the-fear-factor-out-of-digital-security-2/) - Whether in our personal or professional lives, most of us love the ease of connecting, collaborating, and shopping online, whether in our personal or professional lives--anywhere, anytime and on any device. At the same time, we worry about the increasing privacy and security risks that we expose ourselves to in the digital world. But taking - [Social Media 101: A Guide for Small Businesses](https://www.smb-gr.com/smb/social-media-101-a-guide-for-small-businesses/) - Originally published on October 1, 2013 on QBSBDC.com as the second of four blog posts in a series designed to help small businesses, and those that serve them, be successful. Nearly 80% of active U.S. internet users visit social networks and blogs, according to the SMB Group’s 2012 SMB Social Business Study. This explains why - [Discussing SMB Tech Trends: Part 1, Social Media Marketing and Technology As a Game Changer](https://www.smb-gr.com/blogs-sanjeev-aggarwal/discussing-smb-tech-trends-part-1-social-media-marketing-and-technology-as-a-game-changer-5/) - Recently, I was a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2014 Top Ten SMB Technology Trends and what - [WITI Summit: Shining the Spotlight on Women in Technology](https://www.smb-gr.com/blogs-laurie-mccabe/witi-summit-shining-the-spotlight-on-women-in-technology/) - Earlier this week, I had the opportunity to attend my first WITI Women and Technology Summit (#witisummit), held this year in San Jose—and was truly impressed and inspired by this conference. If you’re not familiar with WITI (Women In Technology International), the organization was launched 21 years ago—when the technology industry was very different and - [Tech Tidbits for SMBs: AnyMeeting, Desk.com and Xero](https://www.smb-gr.com/business-applications/tech-tidbits-for-smbs-anymeeting-desk-com-and-xero/) - All too often, I don’t have the time to write a full-fledged post on many of the SMB solutions that vendors brief and demo for me. Which is a shame, as many of these come from smaller vendors that you might not know about, but could provide just what you’re looking for. So, I thought - [Mobility for SMBs: An Interview with Dell’s Ron Hyde](https://www.smb-gr.com/uncategorized/mobility-for-smbs-an-interview-with-dell’s-ron-hyde/) - I recently had a chance to talk to Ron Hyde an Enterprise Technologist from Dell, who has a strong background in mobile management and security, to get his perspective on what SMBs need to be thinking about as they mobilize their businesses. If you’d like to listen to the recorded podcast, click the link below. - [Key Themes from SAP TechEd 2011--How Do They Relate to SMBs?](https://www.smb-gr.com/business-applications/key-themes-from-sap-teched-2011-how-do-they-relate-to-smbs/) - As the name implies, SAP TechEd offers technical education, such as hands-on workshops, deep-dive lectures and sessions with SAP technical experts about all things SAP. That said, TechEd isn't for everyone, and it’s no wonder that most of the 6,500+ attendees at SAP TechEd 2011, held the week of September 12 in Las Vegas, were - [Are Business App Stores Gaining Steam with Small Businesses?](https://www.smb-gr.com/blogs-laurie-mccabe/are-business-app-stores-are-gaining-steam-with-small-businesses/) - I've been reviewing data from our latest survey, the 2011 SMB Routes to Market Study, which zeros in on how SMBs discover, learn about, evaluate and purchase software and service technology solutions. This study was a refresh of our 2010 SMB Routes to Market Study. In both years, we asked customers, "Do you use/plan to - [Top 10 SMB Technology Predictions for 2012 from the SMB Group](https://www.smb-gr.com/blogs-sanjeev-aggarwal/top-10-smb-technology-predictions-for-2012-from-the-smb-group/) - Last week we published a report card on our last year's top 10 market predictions for 2011. Here are the SMB Group’s Top 10 SMB Technology Predictions for 2012! A more detailed description of each follows below. Economic Anxiety Lowers SMB Revenue Expectations and Tightens Tech Wallets The SMB Progressive Class Gains Ground The SMB Social - [The Small Business Forecast for Cloud Computing](https://www.smb-gr.com/blogs-laurie-mccabe/the-small-business-forecast-for-cloud-computing/) - (Originally published October 5, 2011 in Small Business Computing) What’s changed about cloud computing since 2009, when I wrote What is Cloud Computing, and Why Should You Care? In terms of the basic definition and benefits of cloud computing, not much. But in terms of market trends and adoption, the landscape has changed considerably. Status - [Closing the SMB Business Intelligence Gap](https://www.smb-gr.com/blogs-laurie-mccabe/closing-the-smb-business-intelligence-gap/) - Most small and medium businesses (SMBs) can relate to Albert Einstein’s famous quote that “Information is not knowledge.” Many SMBs have plenty of data, but find it challenging to get the insights from it that they need to run their businesses more effectively and efficiently. Businesses have always needed the ability to track and measure - [Report Card: 2011 Top 10 SMB Technology Market Predictions](https://www.smb-gr.com/smb/report-card-2011-top-10-smb-technology-market-predictions/) - --by Laurie McCabe and Sanjeev Aggarwal, SMB Group Before developing our 2012 predictions, we wanted to assess how we did on our Top 10 SMB Technology Predictions for 2011. Here’s our take on how we did--let us know what grades you would have given us! And stay tuned for our Top 10 SMB Technology Predictions - [Infusionsoft: Big Dreams for Small Business](https://www.smb-gr.com/uncategorized/infusionsoft-big-dreams-for-small-business-2/) - Infusionsoft: Big Dreams for Small Business Last week I attended InfusionCon 2013, Infusionsoft’s annual user event. In case you’re not familiar with Infusionsoft, they provide web-based all-in-one sales, marketing and ecommerce software aimed at “true” small businesses with 25 or fewer employees. Over 2,000 small business owners attended the event, which featured the launch of - [NetSuite SuiteCommerce: Transforming Commerce Solutions and User Experience](https://www.smb-gr.com/blogs-sanjeev-aggarwal/netsuite-suitecommerce-transforming-commerce-solutions-and-user-experience/) - Last week I had the opportunity to attend NetSuite SuiteWorld 2102 in San Francisco. One of the most notable announcements was the launch of NetSuite's new SuiteCommerce Commerce-as-a-Service (CaaS) platform for B2B and B2C businesses. The SuiteCommerce offering is designed for e-tailers, retailers and other companies that sell online and provides these businesses with multi-channel platform which - [Will Actian Connect, Analyze and Act on the SMB Market Opportunity?](https://www.smb-gr.com/uncategorized/will-actian-connect-analyze-and-act-on-the-smb-market-opportunity-2/) - After marking my calendar to attend Pervasive’s 2013 Integration World, I had to wonder whether or not Actian’s pending acquisition of Pervasive would be a done deal–or not–by April 14, when the conference was due to kick off. After all, I figured that if things were still up in the air, I’d probably leave with - [VSBs Use Mobile Payments Solutions to Get Ahead](https://www.smb-gr.com/uncategorized/vsbs-use-mobile-payments-solutions-to-get-ahead-2/) - SMBs are taking to mobile solutions like ducks take to water, as revealed in SMB Group’s 2013 SMB Mobile Solutions Study, and as I discussed in 2013 SMB Mobile Attitudes and Challenges. In fact, I’m hard-pressed to think of any other technology area that has enjoyed such a meteoric rise. In reviewing the results, one of - [What Is Workforce Science, and How Can It Help Your Business?](https://www.smb-gr.com/cloud-computing/what-is-workforce-science-and-how-can-it-help-your-business/) - Engaged, motivated employees can be an organization’s greatest asset. When employees are fully involved in, committed to, and passionate about their work, productivity rises, and more employees are likely to become brand advocates who can help you grow the business. But many factors come into play when it comes to developing a more engaged - [Microsoft Lumia 1520: A Millennial Perspective](https://www.smb-gr.com/blogs-laurie-mccabe/microsoft-lumia-1520-a-millennial-perspective-2/) - A few weeks ago, Microsoft asked me if I wanted to check out the Lumia 1520. Although I’m a long-time iPhone user, I thought, why not? It’s always good to see if there is something better out there. Unfortunately, once I got the phone, it seemed like I never had the time to really put - [SMB Group Top 10 SMB Technology Trends For 2014](https://www.smb-gr.com/uncategorized/smb-group-top-10-smb-technology-trends-for-2014-2-5/) - Here are SMB Group’s Top 10 SMB Technology Trends for 2014! A more detailed description of each follows below. 1. Progressive SMBs Use Technology as a Game Changer 2. Cloud Adoption Accelerates, But SMBs Steer Clear of Dark Clouds 3. Mobile Management Becomes a Priority as SMB Mobile App Use Soars 4. Social Media Marketing - [SMB Group Top 10 SMB Technology Trends For 2014](https://www.smb-gr.com/uncategorized/smb-group-top-10-smb-technology-trends-for-2014-2-3/) - Here are SMB Group’s Top 10 SMB Technology Trends for 2014! A more detailed description of each follows below. 1. Progressive SMBs Use Technology as a Game Changer 2. Cloud Adoption Accelerates, But SMBs Steer Clear of Dark Clouds 3. Mobile Management Becomes a Priority as SMB Mobile App Use Soars 4. Social Media Marketing - [SMB Group Top 10 SMB Technology Trends For 2014](https://www.smb-gr.com/uncategorized/smb-group-top-10-smb-technology-trends-for-2014-2-4/) - Here are SMB Group’s Top 10 SMB Technology Trends for 2014! A more detailed description of each follows below. 1. Progressive SMBs Use Technology as a Game Changer 2. Cloud Adoption Accelerates, But SMBs Steer Clear of Dark Clouds 3. Mobile Management Becomes a Priority as SMB Mobile App Use Soars 4. Social Media Marketing - [SMB Technology: Mind, Matter, Money--and the Cloud](https://www.smb-gr.com/uncategorized/smb-technology-mind-matter-and-money-and-the-cloud/) - SMB Group recently wrapped up our 2014 Small and Medium Business Routes to Market Study, in which we looked how U.S. SMB (small businesses are defined as those with 1-99 employees, medium businesses as those with 100-999 employees) technology adoption and the buying cycle in ten key solution areas. As part of this study, we gather - [IBM Reimagines the Email Story With IBM Verse](https://www.smb-gr.com/social-and-collaboration/collaboration/ibm-reimagines-the-email-story-with-ibm-verse/) - You’ve got mail! It’s been a long time since most of us have experienced the surge of pleasurable anticipation that Tom Hanks and Meg Ryan enjoyed in the 1998 classic, “You’ve Got Mail.” Instead, if you’re like me and many others, opening your business inbox has become a soul-sucking experience that consumes too much time, - [A New Way to Work: IBM Design Thinking Creates Verse Via Storify](https://www.smb-gr.com/social-and-collaboration/collaboration/a-new-way-to-work-ibm-design-thinking-creates-verse-via-storify/) - My Storify recap of key takeaways from #NewWaytoWork launch of IBM Verse. lauriemccabe@lauriemccabe Fascinating and fun! In my first @IBM design camp!#NewWayToWork @Payne_Michele · 9 DAYS AGO Last week, I participated in an IBM Design Thinking boot camp, and the launch of IBM Verse, which was created with Design Thinking methodology. lauriemccabe@lauriemccabe Phil Gilbert: we - [Intuit: From Products to Services, Applications to Platform](https://www.smb-gr.com/small-business/intuit-from-products-to-services-applications-to-platform/) - Last week I had the opportunity to attend Intuit’s Innovation Gallery Walk in NYC. Intuit uses the Gallery Walk to showcase new solutions that it is bringing to market as well as ones that are still in R&D. This year’s Gallery Walk featured simulated storefronts and back offices to help demonstrate how Intuit’s solutions work - [Making Small Business a Bigger Business: Intuit's Acquisition of Demandforce](https://www.smb-gr.com/business-applications/making-small-business-a-bigger-business-intuits-acquisition-of-demandforce/) - Intuit announced last week that it was acquiring Demandforce, which provides an integrated suite of Web-based social media and marketing tools for small businesses, for $423.5 million in cash. Demandforce automates many of the internet and social media marketing tasks that small businesses increasingly need to do, giving Intuit a proven front office play: Demandforce - [Tech Tidbits for SMBs: Xactly Express Integration with Intuit QuickBooks](https://www.smb-gr.com/smb-education/tech-tidbits-for-smbs-xactly-express-integration-with-intuit-quickbooks/) - If you’re one of the four million small and medium businesses (SMBs) that uses Intuit QuickBooks and are wrestling with a clunky sales compensation process, I’m serving up this next tech tidbit for you. Last week, I was briefed on Xactly’s new Express integration with QuickBooks. This sparked my interest because SMB Group survey respondents - [Intuit’s Strategy to Bring Game Changing Technologies to SMBs](https://www.smb-gr.com/smb/intuits-strategy-to-bring-game-changing-technologies-to-smbs/) - This is the second post in a two-part blog series discussing Intuit’s strategy to help SMBs better capitalize on technology. The first, Intuit QuickBooks Connect: Where Small Business Is Big Business provides perspectives from Intuit’s 2014 QuickBooks Connect event. This second post, which is excerpted from SMB Group's April 2014 report, Guiding Stars: Vendor Strategies to Bring Game-Changing - [Intuit and Salesforce Partner Up: Who's the Big Winner?](https://www.smb-gr.com/blogs-laurie-mccabe/intuit-and-salesforce-partner-up-whos-the-big-winner/) - Last week, Intuit and Salesforce.com announced that they would partner to integrate Intuit QuickBooks and QuickBooks Online small business accounting software with Salesforce’s small business CRM editions (Contact Manager, Group and Professional). Under the terms of the deal, Intuit will resell a pre-integrated version of the Salesforce CRM application via Intuit’s App Center (as well - [Intuit and Microsoft – two SMB market leaders partnering on cloud platform strategies to deliver web applications](https://www.smb-gr.com/blogs-sanjeev-aggarwal/intuit-and-microsoft-–-two-smb-market-leaders-partnering-on-cloud-platform-strategies-to-deliver-web-applications/) - This agreement provides an end-to-end applications development environment and marketing/sales channels for application developers to develop and market application solutions to small businesses. Key elements of the agreement include: Broadening the applications developer community to develop SMB focused applications - Intuit to provide a SDK to help developers build applications on Microsoft Windows Azure Platform - [Intuit’s Federated Apps Cloud Computing Partner Platform Will Provide Very Significant Benefits to ISVs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/intuit’s-federated-apps-cloud-computing-partner-platform-will-provide-very-significant-benefits-to-isvs/) - One of the key technology pain-point (for SMBs) relate to multiple disparate SaaS/on-premise based business and collaboration applications that do not talk to each other (requiring re-entry of the same data) and each with their own separate access, UI, billing and pricing schemas – making it very difficult for them to resolve problems when they - [Intuit Partner Platform: Changing the Rules of Cloud Platforms with Federated Applications](https://www.smb-gr.com/blogs-laurie-mccabe/intuit-partner-platform-changing-the-rules-of-cloud-platforms-with-federated-applications/) - Cloud platforms, or “platforms-as-a-service” (PaaS) are quickly becoming a key channel for application developers. By writing and publishing their applications to integrate with those of a major PaaS provider, such as Salesforce.com or Microsoft, smaller developers can gain instant access to a large installed base of customers. With so many vendors creating their own clouds, - [Tech Tidbits for SMBs: What’s Behind Xero’s Online Accounting Discount for Non-Profits](https://www.smb-gr.com/blogs-laurie-mccabe/tech-tidbits-for-smbs-whats-behind-xeros-online-accounting-discount-for-non-profits/) - Earlier this week, I had the opportunity to speak with Jamie Sutherland, U.S. President of Operations for Xero, which provides an online accounting solution for small businesses. Jamie discussed what makes non-profits tick, Xero’s latest announcement, which is a 25% discount for non-profits, and other Xero news. Laurie: Jamie, can you start by giving us - [Top Customer-Facing Mobile Apps for SMBs Today--and the Trajectory for Tomorrow](https://www.smb-gr.com/business-applications/top-customer-facing-mobile-apps-for-smbs-today-and-the-trajectory-for-tomorrow/) - How are SMBs using mobile solutions to interact with their customers, suppliers and partners? What are top mobile apps that SMBs offer for their external customers, partners and supplier to use? Just as important, what mobile applications are they planning to deploy? We found out in our recently completed SMB Group 2012 SMB Mobile Solutions - [SAP Anywhere - Enabling SMBs to market, sell and commerce with an integrated front office solution](https://www.smb-gr.com/blogs-sanjeev-aggarwal/sap-anywhere-enabling-smbs-to-market-sell-and-commerce-with-an-integrated-front-office-solution/) - The retail sector has a well-earned reputation as one of the most challenging industries for participants to navigate successfully. Retailers – be they traditional brick and mortar companies, online sellers or, often, a combination of the two – must manage complex supplier relationships and inventories while also catering to the sometimes mercurial wants and needs - [Six Surprises That May Change Your View of Dell](https://www.smb-gr.com/uncategorized/six-surprises-that-may-change-your-view-of-dell-2-2/) - Dell’s journey to transform itself from a hardware company to a solutions vendor has been ongoing for a couple of years. To achieve that, the company has been acquiring, building and blending hardware, software, services, cloud and open standards to broaden its technology footprint. But, much of Dell’s progress has been buried in the drama - [Are You Keeping Pace With Your SMB Customers?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/are-you-keeping-pace-with-your-smb-customers/) - The good new for tech vendors: SMBs are bullish on their own growth, and on using technology to help achieve that growth. The bad news: tech vendors may not be doing a good enough job helping SMBs understand, evaluate and buy the tech solutions that will best help their businesses.SMB Group recently completed our 2015 - [Mobile Solutions Play a Big Role in Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mobile-solutions-play-a-big-role-in-small-businesses/) - As the mobile-first mentality becomes more pervasive, small businesses will need more guidance to ensure that their strategies for cloud, networking, infrastructure, legacy applications and devices support, enhance and integrate with the mobile solutions they deploy. - [Infusionsoft ICON15: Inspiration and Automation for Small Business Marketing](https://www.smb-gr.com/blogs-sanjeev-aggarwal/infusionsoft-icon15-inspiration-and-automation-for-small-business-marketing-2/) - Laurie: Hi, this is Laurie McCabe and I’m here today for SMB’s Spotlight with Greg Head, who is the Chief Marketing Officer at Infusionsoft. We’re at the ICON 2015 event, which is Infusionsoft’s annual user conference. It’s been a blast so far and I’d like to learn more about it, but Greg, could you start - [Trends in Small Business Adoption of Mobile Solutions](https://www.smb-gr.com/smb/trends-in-small-business-adoption-of-mobile-solutions/) - Mobile technology is revolutionizing how small businesses get things done. Over the last few years, SMB Group has conducted detailed surveys to quantify the impact of mobile in the small business market. Having recently published our 2014 SMB Mobile Solutions Study, we thought the timing was right to look at some key benchmarks to illuminate - [The Cloud Comes Full Circle: Sage and Salesforce Team Up For Sage Life](https://www.smb-gr.com/cloud-computing/the-cloud-comes-full-circle-sage-and-salesforce-team-up-for-sage-life/) - The partnership brings together opposite ends of the software universe. It pairs Salesforce, pioneer and poster child for the cloud, with Sage, which has arguably been one of the slowest software vendors to embrace cloud computing. - [Charting a Course in the ERP Clouds](https://www.smb-gr.com/cloud-computing/charting-a-course-in-the-erp-clouds/) - For many SMBs, limited IT resources and budgets are the norm. This makes keeping pace with technology requirements an uphill battle. Over the past several years, cloud-based solutions have helped SMBs put technology solutions to work with less cost and complexity, and more flexibility, than traditional on-premise deployments. The technology underlying cloud ERP solutions provides - [SMB Group talks to Atlantis Computing about HyperScale Appliance](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-group-talks-to-atlantis-computing-about-hyperscale-appliance/) - Here’s an edited transcript of my interview with Bob Davis, VP of Marketing for Atlantis Computing about their recently announced HyperScale Appliance. [soundcloud url="http://api.soundcloud.com/tracks/203208037" iframe="false" /] Sanjeev: Hi, this is Sanjeev Aggarwal from SMB group and in today's SMB spotlight I'm talking to Bob Davis, who is Atlantis Computing's Vice President of Marketing. - [Tech Tidbits for SMBs: Yahoo! Marketing Dashboard and InsideView](https://www.smb-gr.com/small-business/tech-tidbits-for-smbs-yahoo-marketing-dashboard-and-insideview/) - While it's tempting to paint the "SMB market" with one broad-brush stroke, the term actually represents very fragmented terrain. You can slice and dice it many ways--by company size, industry, degree of technology savvy, type of customers the business sells to, and more--and end up with a dizzying array of "SMB" combinations and permutations. With - [The New Dell and What it Means for SMBs: Takeaways from Dell’s 2011 Solutions for a Virtual Era Event](https://www.smb-gr.com/cloud-computing/the-new-dell-and-what-it-means-for-smbs-takeaways-from-dell’s-2011-solutions-for-a-virtual-era-event/) - Twenty-seven years ago, Michael Dell launched Dell with $1,000 and a streamlined sales and manufacturing model that revolutionized the PC industry. Sticking with this playbook, Dell achieved similar success in the server market, once again disrupting the status quo. However, times changed, and Dell started to look like a one-trick pony. As Michael Dell himself - [Social Media: How Does Your Small Business Stack Up?](https://www.smb-gr.com/smb/social-media-how-does-your-small-business-stack-up/) - Social media offers small businesses an inexpensive, relatively friction-free way to accomplish different business functions, from generating new leads to getting input for new product development. Consequently, it's not surprising that small businesses are rapidly moving to take advantage of it. How far along the social media curve is your business compared to your peers? - [What is Social Media Management, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-social-media-management-and-why-should-you-care/) - March 8, 2010 — lauriemccabe (Originally published on March 4, 2010, in Small Business Computing) What is Social Media Management? As described in the column “What is Social Networking, and Why Should You Care?” Internet-based social media make it easier for people to listen, interact, engage and collaborate with each other. But, as the volume - [What is Hybrid Computing, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-hybrid-computing-and-why-should-you-care-2/) - --by Laurie McCabe (Originally published on June 9, 2010, in Small Business Computing) What is Hybrid Computing? A hybrid computing platform lets customers connect the packaged small business software applications that they run on their own internal desktops or servers to applications that run in the cloud. As discussed in What is Cloud Computing and - [What are Managed Services, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-are-managed-services-and-why-should-you-care/) - September 28, 2009 — lauriemccabe (Originally published in Small Business Computing, September 25, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To - [What Is Green IT, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-green-it-and-why-should-you-care-2/) - (Originally published in Small Business Computing, December 29, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense - [What is Unified Communications, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-unified-communications-and-why-should-you-care/) - August 6, 2009 — lauriemccabe (Originally published in Small Business Computing, July 27, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. - [What’s a Business App Appliance, and Why Should You Care?](https://www.smb-gr.com/smb-education/what’s-a-business-app-appliance-and-why-should-you-care/) - August 6, 2009 — lauriemccabe (Originally published June 18, 2009 in Small Business Computing) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To - [What is a Thin Client, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-a-thin-client-and-why-should-you-care/) - September 1, 2009 — lauriemccabe (Originally published in Small Business Computing, August 27, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help - [What is Cloud Computing — and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-cloud-computing-—-and-why-should-you-care/) - March 11, 2009 By Laurie McCabe Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of clarity to - [What is Virtualization, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-virtualization-and-why-should-you-care/) - May 7, 2009 By Laurie McCabe Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of clarity to - [How Social Media Factors Into the SMB Equation](https://www.smb-gr.com/blogs-sanjeev-aggarwal/how-social-media-factors-into-the-smb-equation/) - [My Top 10 Posts from 2014](https://www.smb-gr.com/smb/my-top-10-posts-from-2014/) - Wow, December really came quickly this year! So I figured that I would post my most popular blogs from 2014 now, before people are devoting all of their online time to holiday shopping! Cloud Is The New Normal for SMBs—But Integration Isn’t SMB Group Top 10 SMB Technology Trends For 2014 Nine Signs Michael - [How Scribe Software Solves the Integration Puzzle for SMBs ](https://www.smb-gr.com/smb/how-scribe-software-solves-the-integration-puzzle-for-smbs/) - This video interview was originally posted on SMB Group Spotlight. [youtube https://www.youtube.com/watch?v=_7IjqXwAO8A&w=425&h=350] Laurie: Hi, this is Laurie McCabe here with the SMB Group Spotlight and today I’m talking to Peter Chase, who is the founder and executive Vice President for Business Development at Scribe Software. Scribe specializes in providing integration solutions both in the cloud and - [Sneak Peek: Infusionsoft's ICON 2015 Conference for Small Business Marketers](https://www.smb-gr.com/blogs-laurie-mccabe/sneak-peek-infusionsofts-icon-2015-conference-for-small-business-marketers/) - Laurie: Hi, this is Laurie McCabe for SMB Spotlight and today I have the pleasure of speaking with Greg Head. Greg is the CMO, Chief Marketing Officer at Infusionsoft and I’ll be heading out to Infusionsoft’s 2015 ICON conference, which will be in Phoenix from March 31st through April 2nd. So Greg, I know that Infusionsoft - [The Cloud: Mother of Re-invention for IBM](https://www.smb-gr.com/uncategorized/the-cloud-mother-of-re-invention-for-ibm/) - As a 104-year old company, IBM has undergone many makeovers over the years to tack to the ever-changing winds of the technology industry and the market. 2015 ushered in what may prove to be one of it’s biggest transformations, when earlier this year, IBM CEO Ginni Rometty dramatically reorganized the company to better align with - ["Must-Consider" Marketing Trends for SMBs](https://www.smb-gr.com/smb/must-consider-marketing-trends-for-smbs/) - This is the first post in a blog series discussing key marketing automation trends for SMBs. This series is excerpted from SMB Group’s December 2014 report, SMB Group Perspectives Report: Top Trends in Marketing Automation and How Vendors Are Helping SMBs to Capitalize on Them, which provides detailed information and insights to help SMBs capitalize on these trends. Choosing a - [SMB Adoption and Trends in Marketing Automation](https://www.smb-gr.com/smb/smb-adoption-and-trends-in-marketing-automation/) - This is the second post in a blog series discussing key marketing automation trends for SMBs. This series is excerpted from SMB Group’s December 2014 report, SMB Group Perspectives Report: Top Trends in Marketing Automation and How Vendors Are Helping SMBs to Capitalize on Them, which provides detailed information and insights to help SMBs capitalize on these trends. SMBs consistently - [Why Size Matters: How Marketing Automation Vendors Define the SMB Market](https://www.smb-gr.com/smb/why-size-matters-how-marketing-automation-vendors-define-the-smb-market/) - This is the third post in a blog series discussing key marketing automation trends for SMBs. This series is excerpted from SMB Group’s December 2014 report, SMB Group Perspectives Report: Top Trends in Marketing Automation and How Vendors Are Helping SMBs to Capitalize on Them, which provides detailed information and insights to help SMBs capitalize on these trends. Before small - [What Types of Mobiles Devices Do Medium Businesses Provide to Different Types of Employees?](https://www.smb-gr.com/blogs-laurie-mccabe/what-types-of-mobiles-devices-do-medium-businesses-provide-to-different-types-of-employees/) - [SMB Spotlight: IBM’s Midmarket GM On New Partner Strategy and Programs for SMB and Midmarket Companies (Part 2)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-spotlight-ibms-midmarket-gm-on-new-partner-strategy-and-programs-for-smb-and-midmarket-companies/) - Sanjeev: Hi, this Sanjeev Aggarwal from the SMB Group, and in today’s SMB Spotlight I’m speaking with John Mason, who is IBM’s General Manager for Midmarket. Hi John. Thanks for joining me in this two-part discussion about new IBM developments and solutions that are relevant for the midmarket and SMB space. Continuing our discussion in - [SMB Spotlight: IBM’s Midmarket GM Talks About New Strategy and Solutions for SMBs Midmarket Companies (Part 1)](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-spotlight-ibms-midmarket-gm-talks-about-new-strategy-and-solutions-for-smbs-midmarket-companies/) - Sanjeev: Hi, this Sanjeev Aggarwal from the SMB Group, and in today’s SMB Spotlight I’m speaking with John Mason, who is IBM’s General Manager for Midmarket. Hi John. Thanks for joining me in this two-part discussion about new IBM developments and solutions that are relevant for the midmarket and SMB space. In our first discussion, - [Slide Show Version! SMB Group's Top 10 SMB Tech Trends for 2015](https://www.smb-gr.com/blogs-sanjeev-aggarwal/slide-show-version-smb-groups-top-10-smb-tech-trends-for-2015/) - (Originally published on the SMB Group website and available here in .pdf format). Here are SMB Group’s Top 10 SMB Technology Trends for 2015 in slide show format! [slideshare id=43259113&doc=smbgroup-top10smbtechtrends2015-final-1-150106154548-conversion-gate01] - [Discussing 2015 SMB Tech Trends, Part 3: SMBs Reinvent Marketing for the New Buyer Journey](https://www.smb-gr.com/smb/discussing-2015-smb-tech-trends-part-3-smbs-reinvent-marketing-for-the-new-buyer-journey/) - Recently, I had the pleasure of kicking off the new year as a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2015 - [Discussing 2015 SMB Top Tech Trends, Part 2: The Internet of Things (IoT) Comes Into Focus](https://www.smb-gr.com/smb/discussing-2015-smb-top-tech-trends-part-2-the-internet-of-things-iot-comes-into-focus/) - Recently, I had the pleasure of kicking off the new year as a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group’s 2015 - [Very Small Business (1-19 employees) Technology Spending and Forecasted Change](https://www.smb-gr.com/smb-education/very-small-business-1-19-employees-technology-spending-and-forecasted-change/) - [SMB Mobile Adoption Disrupts Traditional IT Habits and Spending](https://www.smb-gr.com/smb/smb-mobile-adoption-disrupts-traditional-it-habits-and-spending/) - We just published SMB Group’s 2014 SMB Mobile Solutions Study. The survey, which is our fourth annual study in this area, reveals many interesting findings about how U.S. SMBs are using mobile solutions in their businesses. For instance, A growing majority of SMBs now regard mobile solutions as essential business enablers, with 60% saying “mobile solutions - [Dell's Strategy to Bring Game-Changing Technologies to SMBs](https://www.smb-gr.com/cloud-computing/dells-strategy-to-bring-game-changing-technologies-to-smbs/) - This is the second post in a two-part blog series discussing Dell’s strategy to help SMBs better capitalize on technology. The first, A New Cloud Formation: Dell Cloud Marketplace, provides perspectives from Dell World 2014. This second post, which is excerpted from SMB Group's April 2014 report, Guiding Stars: Vendor Strategies to Bring Game-Changing Technology Trends to SMBs, offers additional insights into Dell’s approach to - [A New Cloud Formation: Dell Cloud Marketplace](https://www.smb-gr.com/uncategorized/a-new-cloud-formation-dell-cloud-marketplace/) - This is part one of a two-part blog series discussing Dell's strategy to help SMBs better capitalize on technology. This first post provides perspectives from Dell World 2014. The second post, Dell's Strategy to Provide Game Changing Technologies to SMBs, provides a detailed glimpse into Dell's approach in the SMB market. How has Dell changed since Michael - [Intacct Collaborate: Bringing Sales and Finance Together](https://www.smb-gr.com/cloud-computing/intacct-collaborate-bringing-sales-and-finance-together-2/) - This video interview was originally posted on SMB Group Spotlight. [youtube https://www.youtube.com/watch?v=N3oDggLhOw4&w=425&h=350] Laurie: Hi, this is Laurie McCabe from SMB Group and today I’m here on the SMB Spotlight at Salesforce’s Dreamforce 2014 Conference. I’m talking to Aaron Harris, who is the Chief Technology Officer for Intacct. Aaron, thank you for sharing time with me - [Integration: It’s Complicated for Small Businesses](https://www.smb-gr.com/integration/integration-its-complicated-for-small-businesses/) - [Intacct Collaborate: Bringing Sales and Finance Together](https://www.smb-gr.com/cloud-computing/intacct-collaborate-bringing-sales-and-finance-together-3/) - This video interview was originally posted on SMB Group Spotlight. [youtube https://www.youtube.com/watch?v=N3oDggLhOw4&w=425&h=350] Laurie: Hi, this is Laurie McCabe from SMB Group and today I’m here on the SMB Spotlight at Salesforce’s Dreamforce 2014 Conference. I’m talking to Aaron Harris, who is the Chief Technology Officer for Intacct. Aaron, thank you for sharing time with me - [Top challenges for small businesses focus on the top and bottom lines](https://www.smb-gr.com/chart-of-the-week/top-challenges-for-small-businesses-focus-on-the-top-and-bottom-lines/) - [Worms and Trojans and Snorts—Oh My! Perspectives on Dell’s 1-5-10 Security Discussion](https://www.smb-gr.com/smb/worms-and-trojans-and-snorts-oh-my-perspectives-on-dells-1-5-10-security-discussion/) - Last week, I had the opportunity to join Dell’s 1-5-10 security panel discussion. This was the first in a series of small group events hosted by Dell to consider security trends and implications over the next one, five and ten years. Session attendees included Dell security experts, customers, partners, press and analysts. We discussed what - [How Would You Like to Pay For That? Let the Customer Decide!](https://www.smb-gr.com/smb/how-would-you-like-to-pay-for-that-let-the-customer-decide/) - A couple of weeks ago, I had the opportunity to present on the topic of key trends in payments and commerce at Sage Summit 2014, Sage North America's annual customer and partner event. Since getting paid is a top priority for all businesses, the topic garnered quite a bit of interest from small and medium - [ReachLocal: One Stop Digital Shop for Local Small Business](https://www.smb-gr.com/smb/reachlocal-one-stop-digital-shop-for-local-small-business/) - This video interview was originally posted on SMB Group Spotlight. Laurie: Hi, this is Laurie McCabe here with SMB Group’s SMB Spotlight. Today I have the pleasure of speaking with Sharon Rowlands, the relatively new CEO of ReachLocal. Sharon was brought into ReachLocal earlier this year to help transform the company. Sharon, thanks for talking - [Using ATS and Assessments for an Automated, Uniform Recruitment Process](https://www.smb-gr.com/cloud-computing/using-ats-and-assessments-for-an-automated-uniform-recruitment-process/) - Whether a business is large or small, identifying, qualifying and hiring the right employees is critical to innovation and growth. But, as the recession wanes and the economy picks up, more companies are hiring, and competition—especially for top talent is intensifying. This makes it more difficult for many companies to find, track and hire the - [Why Should You Take 3 Days Out of Your Schedule to Attend Dell World?](https://www.smb-gr.com/smb/why-should-you-take-3-days-out-of-your-schedule-to-attend-dell-world/) - From November 4-6, Dell will host roughly 5,000 customer, partner and influencer attendees at its fourth annual Dell World conference in its hometown of Austin, Texas, and up to 10,000 attendees will tune in live online. For those who are unfamiliar with it, Dell World is Dell’s premier annual customer and partner event. Having found - [Salesforce’s Strategy to Bring Game Changing Technologies to SMBs](https://www.smb-gr.com/uncategorized/salesforces-strategy-to-bring-game-changing-technologies-to-smbs/) - This is part two of a two-part blog series discussing Salesforce.com’s strategy to help SMBs better capitalize on technology. Part One, California Dreaming? Salesforce’s Dreamforce SMB Story, provides perspectives from several Salesforce SMB customers. This second post, which is excerpted from SMB Group’s April 2014 Guiding Stars: Vendor Strategies to Bring Game-Changing Technology Trends to SMBs report, - [California Dreaming? Salesforce’s Dreamforce SMB Story  ](https://www.smb-gr.com/uncategorized/california-dreaming-salesforces-dreamforce-smb-story/) - This is part one of a two-part blog series discussing Salesforce.com’s strategy to help SMBs better capitalize on technology. This first post provides perspectives from several Salesforce SMB customers on how they are rethinking their business models and using technology to get ahead. The second post, Salesforce’s Strategy to Bring Game Changing Technologies to SMBs, - [Sneak Peak at Dell World's SMB Focus](https://www.smb-gr.com/uncategorized/sneak-peak-at-dell-worlds-smb-focus/) - Recently, I had a chance to talk to Mark Horan, Vice President/General Manager at Dell to learn about what Dell World has to offer for SMBs. Here's a recap of our conversation. Laurie: Hi Mark, and thanks for taking time to provide some color commentary on Dell World. As usual, my focus is on small and medium - [Cloud is the New Normal](https://www.smb-gr.com/chart-of-the-week/cloud-is-the-new-normal/) - [In contrast to medium businesses, most small businesses are more likely to rely on third-party consultants](https://www.smb-gr.com/blogs-sanjeev-aggarwal/in-contrast-to-medium-businesses-most-small-businesses-are-more-likely-to-rely-on-third-party-consultants-than-on-internal-staff/) - [SMBs view technology as a key business enabler, but many struggle to figure out best fit solutions](https://www.smb-gr.com/blogs-sanjeev-aggarwal/4441/) - [International Game Technology: Winning At The Talent Recruitment Game](https://www.smb-gr.com/cloud-computing/international-game-technology-winning-at-the-talent-recruitment-game/) - Whether a business is large or small, identifying, qualifying and hiring the right employees is critical to innovation and growth. But, as the recession wanes and the economy picks up, more companies are hiring, and competition—especially for top talent—is intensifying. This makes it more difficult for many companies to find the talent they need to - [How The Cloud Can Help SMBs: A Conversation](https://www.smb-gr.com/cloud-computing/how-the-cloud-can-help-smbs-a-conversation/) - Last week, I had the opportunity to be a panelist on IBM's first virtual influencer event on Spreecast, (a great new platform that connects you with people through video conversation) about how the cloud can help small and medium businesses (SMBs) to build their businesses from the ground up, compete more effectively with big businesses, and grow. Paul Gillin, veteran - [Looking at the Big Picture for SMB Sales and Marketing: revenue + associates](https://www.smb-gr.com/smb/looking-at-the-big-picture-for-smb-sales-and-marketing-revenue-associates/) - Laurie: Hi, this is Laurie McCabe from the SMB Group. Today I’m talking to Louis Gudema, president of revenue + associates, which helps companies generate more revenue through measureable sales and marketing improvements. So Louis, I’ve known you for a while and I’ve know that revenue + associates is a new company for you, what’s prompted - [Nine Signs Michael Dell Will Be the Comeback Kid](https://www.smb-gr.com/blogs-laurie-mccabe/nine-signs-michael-dell-will-be-the-comeback-kid/) - A couple of weeks ago, I had the opportunity to go to Dell’s annual analyst conference (DAAC), an event I’ve attended for many years. The big difference this year, of course, is that this is the first DAAC since Michael Dell took his now 30-year old company private several months ago. As a longtime Dell - [SuiteWorld 2014: NetSuite Hits Its Stride](https://www.smb-gr.com/cloud-computing/suiteworld-2014-netsuite-hits-its-stride/) - I recently had the opportunity to attend SuiteWorld 2014, NetSuite’s annual user conference—along with about 6,500 attendees including customers, partners, journalists and analysts. The event provided us with a good mixture of history, progress, new announcements, and future directions. Memory Lane--A Somewhat Bumpy Road to the Cloud I’ve been following NetSuite as an analyst since - [Why Vendor Definitions of SMB Size Matter](https://www.smb-gr.com/smb/why-vendor-definitions-of-smb-size-matters/) - The SMB "market" actually represents a very diverse, fragmented collection of businesses—from solopreneurs running home-based lifestyle businesses, to mom-and-pop shops, to fast-growth startups, to midmarket firms who've been in business 30-plus years—as well many more permutations and combinations. While all sorts of segmentation nuances must be considered, technology vendors most often use employee size as a - [Six Inspirations for Small Businesses From ICON14](https://www.smb-gr.com/uncategorized/six-inspirations-for-small-businesses-from-icon14/) - Entrepreneurs have always been a rare breed. And, as the U.S. employment rate has improved, the overall rate of business creation has fallen from 0.30 percent in 2012 to 0.28 percent in 2013, according to the annual Kaufman Index of Entrepreneurial Activity. All age and ethnic groups experienced declines, except for the 45 - 54 - [VerticalResponse: Taking the Guesswork Out of Email Marketing and Social Media for Small Businesses](https://www.smb-gr.com/uncategorized/vertical-response-taking-the-guesswork-out-of-email-marketing-and-social-media-for-small-businesses-2/) - Laurie: Hi, this is Laurie McCabe from the SMB Group, and today I’m talking to Janine Popick, CEO at VerticalResponse. VerticalResponse helps small businesses grow with email and social marketing tools, and recently Vertical Response introduced a new version of their solution which is what I’m here to talk with Janine about today. So Janine, - [VerticalResponse: Taking the Guesswork Out of Email Marketing and Social Media for Small Businesses](https://www.smb-gr.com/small-business/vertical-response-taking-the-guesswork-out-of-email-marketing-and-social-media-for-small-businesses/) - Laurie: Hi, this is Laurie McCabe from the SMB Group, and today I’m talking to Janine Popick, CEO at VerticalResponse. VerticalResponse helps small businesses grow with email and social marketing tools, and recently VerticalResponse introduced a new version of their solution which is what I’m here to talk with Janine about today. So Janine, - [Sometimes, the Hardest Part Is Making It Simple: IBM’s New Midmarket GM in the SMB Spotlight](https://www.smb-gr.com/smb-strategy/sometimes-the-hardest-part-is-making-it-simple-ibms-new-midmarket-gm-in-the-smb-spotlight/) - Laurie: Hi, this is Laurie McCabe from the SMB Group, and John Mason, IBM’s new General Manager and VP for Midmarket, is back with me in the SMB Spotlight. John is with me for a second discussion about IBM developments and directions in SMB and midmarket. In our first discussion, we learned about John’s background, - [Cloud Is The New Normal for SMBs—But Integration Isn’t ](https://www.smb-gr.com/uncategorized/cloud-is-the-the-new-normal-for-smbs-but-integration-isnt/) - SMB Group recently wrapped up our “2014 Small and Medium Business Routes to Market Study,” in which we looked how U.S. SMB technology adoption and the buying cycle in ten key solution areas, as shown below. Business Application Solutions IT Infrastructure Solutions · ERP, Financial and Accounting · Security · Collaboration · Data Backup · - [New Patterns Emerge: IBM PureApplication Service Takes to the Cloud](https://www.smb-gr.com/uncategorized/new-patterns-emerge-ibm-pureapplication-service-takes-to-the-cloud/) - Earlier this week, I attended IBM Pulse along with a crowd of about 11,000 other customer, partner, press, influencer and analyst attendees. Historically, Pulse has been the IBM event that focuses on service management and infrastructure. This year, the vendor positioned Pulse as “the premier cloud computing conference.” Pulse followed closely on the heels of - [Discussing SMB Tech Trends: Part 4, The Affordable Care Act Puts Workforce Management in the SMB Spotlight](https://www.smb-gr.com/uncategorized/discussing-smb-tech-trends-part-4-the-affordable-care-act-puts-workforce-management-in-the-smb-spotlight/) - Recently, I was a guest on Act Local Marketing for Small Businesswith host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode, Kalynn and I discussed SMB Group's 2014 Top Ten SMB Technology Trends and what they - [Discussing SMB Tech Trends: Part 3, SMBs View Payment Systems In A New Light](https://www.smb-gr.com/uncategorized/discussing-smb-tech-trends-part-3-smbs-view-payment-systems-in-a-new-light/) - Recently, I was a guest on Act Local Marketing for Small Business with host Kalynn Amadio. Each week, Kalynn shares information and actionable tips to help inspire and motivate small and medium businesses (SMBs) reach their business goals. On this episode , Kalynn and I discussed SMB Group’s 2014 Top Ten SMB Technology Trends and - [SMB Spotlight: IBM's New Midmarket GM Talks About the SoftLayer Acquisition ](https://www.smb-gr.com/managed-services/ibms-softlayer-acqusition-ibms-new-mid-market-gm-in-the-smb-spotlight/) - Laurie: Hi, this Laurie McCabe from the SMB Group, and in today's SMB Spotlight I’m speaking with John Mason, who is IBM’s new General Manager and VP for Midmarket. Hi John. Thanks for joining me on this two-part discussion about developments at IBM in the midmarket and SMB space. In our first discussion, I’d like - [Brightpearl: Leveling the Playing Field for SMB Retailers](https://www.smb-gr.com/mid-market/brightpearl-leveling-the-playing-field-for-smb-retailers/) - Laurie: Hi, this is Laurie McCabe from the SMB Group and today I’m talking with James Scott who is Senior Vice President for Customer Success at Brightpearl. Brightpearl is a cloud-based software vendor that helps small and medium sized multi-channel retailers integrate data from different sources – customers, orders, inventory, accounting systems – into one - [Dell’s Green IT Growth Path: Paving the Way for SMBs](https://www.smb-gr.com/uncategorized/dells-green-it-growth-path-paving-the-way-for-smbs/) - We are all becoming increasingly dependent on technology--connecting more devices to more servers and networks to communicate, collaborate, automate and get our jobs done. New mobile and cloud technologies put more information and resources at our fingertips than ever before. We’re updating solutions, devices and infrastructure sooner rather than later to leverage technology that can - [The Elance Engine: Helping SMBs Fill the Skills Gap](https://www.smb-gr.com/small-business/the-elance-engine-helping-smbs-fill-the-skills-gap/) - Laurie: Hi, this is Laurie McCabe from the SMB Group and today I’m talking to Rich Pearson who’s the Chief Marketing Officer at Elance, which is the leading online work platform. Rich, before we get in to what Elance does, can you tell me a little bit about the company; how long it’s been - [BrightInfo: Helping SMBs Make the Most of Their Digital Content](https://www.smb-gr.com/uncategorized/brightinfo-helping-smbs-make-the-most-of-their-digital-content-2/) - Laurie: In this SMB Spotlight I’m talking to Boaz Grinvald, CEO of BrightInfo. BrightInfo just launched a B2B web content recommendation engine that turns anonymous visitors into known marketing leads, with virtually no manual effort. Boaz, before we get into … Continue reading → (Originally published on SMB Group’s SMB Spotlight) - [Auctiva: Automation for eBay Sellers](https://www.smb-gr.com/uncategorized/auctiva-automation-for-ebay-sellers/) - Auctiva: Automation for eBay Sellers September 2nd, 2013 Laurie: Hi, today I’m talking to Jeff Schlicht, who is the founder and CEO of Auctiva Corp., the largest third-party provider for eBay sellers. Jeff, Before you tell us about what Auctiva does, can you tell us a little about … Continue reading and listen to the - [Auctiva: Automation for eBay Sellers](https://www.smb-gr.com/uncategorized/auctiva-automation-for-ebay-sellers-3/) - Auctiva: Automation for eBay Sellers September 2nd, 2013 Laurie: Hi, today I’m talking to Jeff Schlicht, who is the founder and CEO of Auctiva Corp., the largest third-party provider for eBay sellers. Jeff, Before you tell us about what Auctiva does, can you tell us a little about … Continue reading and listen to the - [Auctiva: Automation for eBay Sellers](https://www.smb-gr.com/uncategorized/auctiva-automation-for-ebay-sellers-4/) - Auctiva: Automation for eBay Sellers September 2nd, 2013 Laurie: Hi, today I’m talking to Jeff Schlicht, who is the founder and CEO of Auctiva Corp., the largest third-party provider for eBay sellers. Jeff, Before you tell us about what Auctiva does, can you tell us a little about … Continue reading and listen to the - [Agile Self-Ownership: Network Redux’s Growth Story](https://www.smb-gr.com/uncategorized/agile-self-ownership-network-reduxs-growth-story/) - Many people associate startups with venture capital funding. But, according to a recent Kauffman study, venture capital is the exception, with only 1% of new businesses getting funded by VCs. In addition, many entrepreneurs don’t want to relinquish control and decision-making to investors. While some entrepreneurs can bootstrap their businesses with their own funds or - [2013 SMB Mobile Attitudes and Challenges](https://www.smb-gr.com/blogs-sanjeev-aggarwal/2013-smb-mobile-attitudes-and-challenges-2/) - The rapid rise of mobile in the consumer space is accelerating the explosive growth of mobile solutions in the business world. Businesses recognize that mobile solutions can empower employees to be more productive and responsive to customers. Likewise, they realize that providing mobile solutions to customers, partners and suppliers is vital to improving customer experiences - [CollaborHaitian: How CIC Uses Social Business to Crowd Source Medical Care in Haiti](https://www.smb-gr.com/uncategorized/collaborhaitian-how-cic-uses-social-business-to-crowd-source-medical-care-in-haiti-2/) - When small business owners and entrepreneurs think of IBM, they often mistakenly assume that IBM’s sophisticated solutions are only affordable by large corporations. And IBM sometimes lags the competition in garnering SMB mind share. But some of its offerings are actually a great fit for small and medium business (SMBs). A perfect case in point - [Be the Change: Paying It Forward with Dell Women's Entrepreneur Network](https://www.smb-gr.com/uncategorized/being-the-change-paying-it-forward-with-dell-womens-entrepreneur-network-2/) - Although the number of women-owned businesses is rising, women still face a steeper uphill climb than men when it comes to starting and running businesses. In the U.S., for example, women own about 30% of all non-farm, privately held U.S. firms. Women-owned businesses are concentrated in industry sectors where firms are usually smaller, and average - [Is Big Data Relevant for SMBs?](https://www.smb-gr.com/uncategorized/is-big-data-relevant-for-smbs-3/) - There’s little doubt that “big data” is the latest “big thing” in the IT industry. But for many small and medium business (SMB) decision-makers, big data is a somewhat fuzzy term. Ask any number of them what big data means, and you’re likely to get different definitions. Making matters worse, the “big” in big data, - [2013 SMB Mobile Attitudes and Challenges](https://www.smb-gr.com/uncategorized/2013-smb-mobile-attitudes-and-challenges-3/) - The rapid rise of mobile in the consumer space is accelerating the explosive growth of mobile solutions in the business world. Businesses recognize that mobile solutions can empower employees to be more productive and responsive to customers. Likewise, they realize that providing mobile solutions to customers, partners and suppliers is vital to improving customer experiences - [SAP TechEd 2012: Implications for SMEs and the Partner Ecosystem](https://www.smb-gr.com/blogs-sanjeev-aggarwal/sap-teched-2012-implications-for-smes-and-the-partner-ecosystem/) - Sanjeev Aggarwal, Partner, SMB Group During the week of October 15, I attended SAP TechEd 2012 in Las Vegas, along with about 6,500 SAP technology specialists and partners, and a small group of influencers. Although SAP is more widely renowned for its success in the large enterprise market, the small and medium enterprise or SME - [NYEXPO Panel: Using Technology to Drive Innovation & GROW Your Business](https://www.smb-gr.com/smb-education/nyexpo-panel-using-technology-to-drive-innovation-grow-your-business/) - Thanks to all of you who came to our panel yesterday at NYEXPO, Using Technology to Drive Innovation & GROW Your Business, moderated by Ramon Ray, Regional Development Manager, NY/NJ Infusionsoft and Editor of Smallbiztechonlogy.com, with panelists Shashi Bellamkonda, Sr. Director, Social Media, Web.com and Adjunct Marketing Professor at Georgetown University, and yours truly. What - [A View From the MSP Trenches: Cloud Opportunities in the Midmarket](https://www.smb-gr.com/smb-education/a-view-from-the-msp-trenches-cloud-opportunities-in-the-midmarket/) - As discussed in my blog, IBM’s Managed Service Provider Initiatives for Midmarket: An Interview with Mike McClurg, IBM views MSPs as an increasingly critical channel for delivering cloud-based technology solutions to midmarket companies. Just a few days after I posted this interview, IBM announced that it would further strengthen its initiatives to help MSPs meet the growing - [Today’s SMB Social Media Market Creates Opportunities for Tomorrow](https://www.smb-gr.com/blogs-sanjeev-aggarwal/todays-smb-social-media-market-creates-opportunities-for-tomorrow/) - SMB businesses are increasing their adoption of social media solutions year over year--rising from 44% to 53% in small business (1-99 employees) and 52% to 63% in medium business (100-999 employees). But what business functions are SMBs using social media for, and what social media tools are they using in different areas? Just released results - [IBM’s Managed Service Provider Initiatives for Midmarket: An Interview with Mike McClurg](https://www.smb-gr.com/channels/ibms-managed-service-provider-initiatives-for-midmarket-an-interview-with-mike-mcclurg-2/) - Here’s an edited transcript of my interview with Mike McClurg, VP of Global Midmarket Sales for IBM. [If you’d like to listen to the recorded podcast, click on the orange circle below]. [soundcloud url="http://api.soundcloud.com/tracks/60487573" iframe="true" /] Laurie: Mike, thanks so much for joining us today. Before we dive into our conversation about IBM’s strategy and - [The Technology—Performance Connection for Midmarket Businesses](https://www.smb-gr.com/integration/the-technology-performance-connection-for-midmarket-businesses/) - In today’s always-on, hyper-connected world, technology has become a critical lynchpin for business success. Increasingly, businesses of all sizes view technology as an essential to improving customer engagement, raising employee productivity, and creating innovation and differentiation—all vital ingredients for building economic value. You don’t need to take my word for it. For the first time - [Pathways to a Successful Mobile Business Strategy](https://www.smb-gr.com/blogs-sanjeev-aggarwal/pathways-to-a-successful-mobile-business-strategy/) - The phenomenal rise of mobile applications development and adoption creates both new opportunities and challenges for businesses. Is your business ready to reap the benefits of mobile solutions, or are you in danger of falling behind? Now, more than ever, SMEs need to develop a mobile business strategy to determine why to mobilize, who to - [Sage Turns a New Leaf: Top Takeaways from Sage Summit 2012](https://www.smb-gr.com/business-applications/sage-turns-a-new-leaf-top-takeaways-from-sage-summit-2012/) - At this year’s Sage North America 2012 event, Sage North America CEO Pascal Houillon unveiled Sage’s strategy to reckon with changing market realities, rationalize its product strategy and set clear directions for itself, its partners, and its position in the market. Houillon set forth Sage’s strategy to move from a heavily decentralized product management and - [Solving the SMB Social Media Marketing Conundrum](https://www.smb-gr.com/smb-education/solving-the-smb-social-media-marketing-conundrum/) - The SMB Group’s latest survey, 2012 Small and Medium Social Business Study, examines how and why small and medium businesses (SMB) are using social media in their businesses today. The study also provides trending analysis based on comparison with SMB Group’s 2011 Small and Medium Social Business Study. Data Highlights The good news for social - [SAP Business One, Chapter Two: Raising the Small Business Bar](https://www.smb-gr.com/smb-education/sap-business-one-chapter-two-raising-the-small-business-bar/) - In the world of SAP enterprise resource planning (ERP) solutions for small and medium businesses (SMBs), SAP Business One is sometimes overshadowed by SAP Business All-in-One (BAiO), which has SAP’s large enterprise ERP at its core, and by and SAP Business ByDesign, which is SAP’s first software-as-a-service (SaaS) ERP entry. But Business One, which is - [Tech Tidbits for SMBs: Elance](https://www.smb-gr.com/smb-education/tech-tidbits-for-smbs-elance/) - I’ve had several interesting briefings in the last couple of weeks to tell you about. Since I won't have the time to sit down and write them all up at once, I thought I'd dash them off as individual snippets instead. First up is this post about Elance. Do you have too much on your - [The Progressive SMB: Customer Stories are Worth 1,000 Analyst Words](https://www.smb-gr.com/smb/the-progressive-smb-customer-stories-are-worth-1000-analyst-words/) - I attended SAP’s SAPPHIRE NOW 2012 several weeks ago and am finally getting a chance to share my thoughts on the customer meetings I had at with Big Byte Corporation and KEEN Footwear at the event. These two customers are very “real” SMBs. BigByte has 52 employees; KEEN has 130. Neither is a Silicon Valley - [Tech Tidbits for SMBs: PaySimple and BizSlate](https://www.smb-gr.com/business-applications/tech-tidbits-for-smbs-may-3-2012/) - I’m back to serve up the second edition of Tech Tidbits, with a new sampling of SMB solutions that you might not know about, but could provide just what you’re looking for. On the menu this time are PaySimple and BizSlate. If you use or try either of these solutions, please let me know what - [Dell 2.0: A Progress Report from Dell’s 2012 Annual Analyst Conference](https://www.smb-gr.com/mid-market/dell-2-0-a-progress-report-from-dells-2012-annual-analyst-conference/) - I’ve been tracking and writing about Dell since the late 1990s, when Dell was riding high on its success in essentially reinventing the PC and x86 markets with its direct and efficient supply chain model. Over the years, I have watched Dell go through several fits and starts as it struggled to move past its - [Sage’s Rebranding: More than a Name Change](https://www.smb-gr.com/business-applications/sages-rebranding-more-than-a-name-change/) - Love it or hate it, the first results of Sage North America’s brand transformation strategy have started rolling out in North America. Sage North America CEO Pascal Houilon announced the rebranding initiative last year, which aims to strengthen Sage’s brand--especially in North America (link to last years blog). The initiative is designed to address the - [Host Analytics’ New Twist on an Old Problem: Connecting CPM and Siloed Data in Midsize Companies](https://www.smb-gr.com/uncategorized/host-analytics-new-twist-on-an-old-problem-connecting-cpm-and-bi-data-in-midsize-companies/) - Host Analytics, which provides cloud-based corporate performance management (CPM) software, recently launched Business Analytics, a new business intelligence toolkit designed to give finance departments in midsize companies a more comprehensive view of their businesses--without having to deploy an enterprise BI suite. With this announcement, Host Analytics is giving companies a new, pragmatic and streamlined approach - [YouDazzle: Where Cloud Collaboration Meets Network Marketing](https://www.smb-gr.com/mid-market/youdazzle-where-cloud-collaboration-meets-network-marketing/) - In SMB Group studies, small business decision-makers consistently put colleagues, friends and family at or near the top of the list as key sources for advice when it comes to selecting technology solutions for their businesses (Figure 1). Figure 1: Who SMBs Turn to for Guidance About Technology Solutions So when start-up YouDazzle CEO and - [The Yin and Yang of Mobile Applications For SMBs](https://www.smb-gr.com/mid-market/the-ying-and-yang-of-mobile-applications-for-smbs/) - What are SMBs top business challenges, and how well do mobile solutions help them meet these challenges? Interestingly, that depends on whether you’re asking them about the benefits of having their employees use internal mobile apps, or the value of offering mobile apps and mobile-friendly web sites for external customers, partners and suppliers to use. - [Dell Extends its End-to-End Storage Story for SMBs](https://www.smb-gr.com/blogs-sanjeev-aggarwal/dell-extends-its-end-to-end-storage-story-for-smbs-4/) - Storage is a key requirement for today's small-to-medium business (SMB) and mid-market enterprises. As the amount of data multiplies, and the need to protect critical data grows, SMBs now require many of the same data storage capabilities as larger enterprises. With these requirements in mind, Dell recently announced the acquisition of AppAssure--the company's first acquisition - [Is Your Midsize Business Ready to Change Before You Have To? Gearing Up for the New Marketing](https://www.smb-gr.com/uncategorized/is-your-midsize-business-ready-to-change-before-you-have-to-gearing-up-for-the-new-marketing/) - In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the sixth post in the series. Very few marketers would deny - [What Can We Learn From This Year’s Holiday Season?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-can-we-learn-from-this-years-holiday-season-2/) - —by Brent Leary, CRM Essentials In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the fourth post in the series. - [Swimming with the Smarter Customer: The Speedo International Story](https://www.smb-gr.com/blogs-sanjeev-aggarwal/swimming-with-the-smarter-customer-the-speedo-international-story/) - —by Laurie McCabe, SMB Group, in partnership with Brent Leary, CRM Essentials Recently, Brent Leary and I had the opportunity to talk with Gareth Beer, Ecommerce Manager for Speedo International and learn about how Speedo International is applying smarter commerce philosophies and solutions to better serve its customers. We think Beer's insights about Speedo's experience - [Slideshow: Highlights SMB Group 2011 Social Business Study](https://www.smb-gr.com/blogs-laurie-mccabe/slideshow-highlights-smb-group-2011-social-business-study/) - We will be launching a new version of our SMB Social Business Study this spring. In the meantime, we wanted to share some of the highlights from the 2011 study for the small business segment (1-99 employees) to whet your appetite for the 2012 edition! The 2012 Social Business and Collaboration Study will refresh the - [Why Do People Create these Crazy Spam Replies to Blog Posts?!](https://www.smb-gr.com/smb-education/why-do-people-create-these-crazy-spam-replies-to-blog-posts/) - Ok, just wondering...why???!!! Al Gottwald krast.net x Way99627@ymail.com 108.62.67.207 Submitted on 2011/12/06 at 8:11 am How do delete wikipedia’s featured article that contains copyright violation? Highlights from the 2011 SMB Group Collaboration Study 0 View Post gulrotkake uten egg og melk gulrotkake.net/uten-egg-og-melk/ x e.toustrel@apache.edu 64.79.100.90 Submitted on 2011/12/06 at 6:51 am gulrotkake uten egg og melk - [Slideshow: Top 10 SMB Technology Predictions for 2012](https://www.smb-gr.com/blogs-sanjeev-aggarwal/slideshow-top-10-smb-technology-predictions-for-2012/) - Each year, the SMB Group offers its Top 10 SMB Technology Predictions. In 2011, we created a slideshow version. Due to popular demand, we've created a slideshow version of our 2012 predictions, which are summarized below. Economic Anxiety Lowers SMB Revenue Expectations and Tightens Tech Wallets The SMB Progressive Class Gains Ground The SMB Social - [Closing the Business Intelligence Gap for Small Businesses](https://www.smb-gr.com/business-applications/closing-the-business-intelligence-gap-for-small-businesses/) - Most small and medium businesses (SMBs) can relate to Albert Einstein’s famous quote that “Information is not knowledge.” Many SMBs have plenty of data, but find it challenging to get the insights from it that they need to run their businesses more effectively and efficiently. Businesses have always needed the ability to track and measure - [What Can We Learn From This Year’s Holiday Season?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/what-can-we-learn-from-this-years-holiday-season/) - —by Brent Leary, CRM Essentials In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the fourth post in the series. - [The Collaboration Advantage for SMBs](https://www.smb-gr.com/social-and-collaboration/collaboration/the-collaboration-advantage-for-smbs/) - How collaborative is your business? Do you tend to favor and reward individual accomplishments or team achievements? And how does your corporate collaboration culture affect your business? These are just a few of many questions we asked in the recently completed SMB Group and CRM Essentials 2011 SMB Collaboration and Communications Study, in which we - [Top 10 Collaboration Tools Small Businesses Use Today--and the Top 10 They Plan to Add](https://www.smb-gr.com/blogs-laurie-mccabe/top-10-collaboration-tools-small-businesses-use-today-and-the-top-10-they-plan-to-add/) - What are top tools that small businesses use for collaboration? As important, which ones are they planning to add in the next 12 months? We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers these questions in the recently completed SMB Group and CRM Essentials 2011 - [The Bank of IBM: Open for Small and Medium Businesses](https://www.smb-gr.com/blogs-laurie-mccabe/the-bank-of-ibm-open-for-small-and-medium-businesses/) - SMBs comprise nearly 65 percent of global GDP, account for more than 90 percent of all businesses, and employ over 90 percent of the world’s workforce. As such, SMB growth is crucial to the global economic recovery. But, as anyone that’s every run a small business knows, lack of financing often gets in the way - [Dell Boomi: A Microcosm of Dell’s New Virtual Era](https://www.smb-gr.com/smb-education/dell-boomi-a-microcosm-of-dell’s-new-virtual-era/) - After attending Dell World, Dell’s first ever user conference a couple of weeks ago, it’s apparent that Dell’s progression towards becoming a pivotal vendor in what it terms the “virtual era” is well underway. And, last week’s announcement of Dell Boomi’s Fall 2011 release provides a prime example of how Dell is crossing the chasm - [Are You Ready? Transforming Your Business for the Smarter Customer](https://www.smb-gr.com/business-applications/are-you-ready-transforming-your-business-for-the-smarter-customer-2/) - —by Laurie McCabe, SMB Group In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the second post in the series. - [My Love-Hate Relationship With Twitter](https://www.smb-gr.com/blogs-laurie-mccabe/my-love-hate-relationship-with-twitter/) - If you're in the IT industry, tweeting has probably become a regular part of your day, like brushing your teeth. I know it has for me, as an industry analyst and researcher. But, since joining the Twitterverse in 2008, I've slowly but surely reconciled myself to the fact that Twitter is my frenemy--because in most - [Smarter Commerce for the Midmarket: An Interview with IBM’s Ron Kline](https://www.smb-gr.com/smb/smarter-commerce-for-the-midmarket-an-interview-with-ibm’s-ron-kline-2/) - In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the third post in the series, which is a summarize transcript - [Highlights from the 2011 SMB Group Collaboration Study](https://www.smb-gr.com/cloud-computing/highlights-from-the-2011-smb-group-collaboration-study/) - The SMB Group and CRM Essentials recently completed the 2011 SMB Collaboration and Communications Study. We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers how they collaborate, what tools they use and what their appetite is for integrated collaboration suites. In this Slideshare presentation, we - [Smarter Commerce for the Midmarket: An Interview with IBM’s Ron Kline](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smarter-commerce-for-the-midmarket-an-interview-with-ibm’s-ron-kline/) - Here’s an edited transcript of the podcast series that Brent Leary of CRM Essentials and Sanjeev Aggarwal, of SMB Group recorded with Ron Kline, director of marketing for IBM’s midmarket division, about IBM’s Smarter Commerce solutions for SMBs. If you’d like to listen to the recorded podcast series, select below. [soundcloud url="http://api.soundcloud.com/playlists/1290723" params="show_comments=true&auto_play=false&show_playcount=true&show_artwork=true&color=ff7700" width="100%" height="225" - [Becoming a Smarter Customer](https://www.smb-gr.com/blogs-sanjeev-aggarwal/becoming-a-smarter-customer/) - —by Brent Leary, CRM Essentials, in partnership with SMB Group I recently bought a new video camera—a Panasonic AG-HMC150. This was a pretty significant purchase for me because it represents a step up into the semi-pro leagues, as I’m planning to do some documentary style programs. I kicked off my buying process with two things: - [Reflections on Dreamforce 2011: Now the Cloud Can Ride the Waves](https://www.smb-gr.com/cloud-computing/reflections-on-dreamforce-2011-now-the-cloud-can-ride-the-waves/) - This year, Salesforce.com's Dreamforce event--with a record-setting 45,000 attendees--got me thinking about the early days before the cloud was the cloud, how far its come, and how perfectly poised it is to ride the waves now driving technology adoption--mobile and social solutions. Traveling in the Way Back Machine In a galaxy long ago and far - [Recap of Joint Social Business Webinar with Radian6 and CRM Essentials](https://www.smb-gr.com/social-media/recap-of-joint-social-business-webinar-with-radian6-and-crm-essentials/) - Today I had the pleasure of joining David Alston from Radian6 and the legendary Brent Leary of CRM Essentials for a webinar live from CRM Evolution. We had a lively conversation about some of the key social business findings that the SMB Group and CRM Essentials uncovered in the 2011 SMB Social Business Study, which - [The Impact of HP’s New Direction—An SMB Market Perspective](https://www.smb-gr.com/blogs-sanjeev-aggarwal/the-impact-of-hp’s-new-direction—an-smb-market-perspective/) - --by Sanjeev Aggarwal and Laurie McCabe, SMB Group After HP’s announcement that it would ditch it’s new Touchpad and put WebOS in mothballs, rumors leaked about it's intentions to spin-off or sell it’s Personal Systems Group (PSG) PC business and acquire information management software vendor Autonomy for $10.2B. Combined, these moves confirm HP’s CEO, Leo - [6 Tips to Maximize Twitter Event Hashtags](https://www.smb-gr.com/blogs-laurie-mccabe/6-tips-to-maximize-twitter-event-hashtags/) - Originally published in Small Business Computing, 8-29-11. Recently, a client asked me for some tips about how to get the maximum mileage out of Twitter event hashtags. Creating Twitter hashtags for your business events is a great way to multiply conversations about what you’re doing, and there are also lots of ways to maximize the - [Is Salesforce.com Outgrowing SMBs?](https://www.smb-gr.com/cloud-computing/is-salesforce-com-outgrowing-smbs/) - Salesforce.com's Marc Benioff is a great visionary with a big appetite for change. From packaged software to the cloud, from CRM to platform-as-a-service, he's painted a color by number picture for businesses to emulate. But does his latest work, “the social enterprise" come with an easy enough guide for small businesses to paint it? The - [Take the Poll: Is Salesforce.com becoming too complex for your SMB?](https://www.smb-gr.com/cloud-computing/take-the-poll-is-salesforce-com-becoming-too-complex-for-your-smb/) - In the post, Is Salesforce Outgrowing SMBs? I discussed Salesforce.com's new social enterprise vision, and questioned how it will work for SMBs. If you are part of a small or medium business, I'd like your thoughts! [polldaddy poll=5484341] - [Dell Cloud Business Applications: One Stop Shop for SMBs?](https://www.smb-gr.com/cloud-computing/dell-cloud-business-applications-one-stop-shop-for-smbs/) - Last week at Dreamforce 2011 , Dell announced Dell Cloud Business Applications, a new integrated, single sign-on approach to business solutions aimed at small and medium businesses (SMBs) with 50 to 500 employees.In the first release, Dell Cloud Business Applications include Salesforce CRM, Boomi technology to integrate Salesforce with financial applications (either on-premise and in - [Dell KACE M300 Appliance Enables Small Businesses to Take a Proactive Approach to IT Asset Management](https://www.smb-gr.com/blogs-sanjeev-aggarwal/dell-kace-m300-appliance-enables-small-businesses-to-take-a-proactive-approach-to-it-asset-management/) - Dell KACE recently introduced a new series of System Management Appliances targeted at small businesses with 20-200 employees. The Dell KACE M300 Asset Management Appliance is designed to deliver an affordable, plug-and-play IT asset management solution that reduces the repetitive, time consuming task of managing PC inventory and software licenses. The KACE M300 provides a - [Sage Summit 2011: Tackling the Sage NA Branding Challenge](https://www.smb-gr.com/smb/sage-summit-2011-tackling-the-sage-na-challenge/) - A couple of weeks ago, I attended Sage Summit 2011, Sage’s first combination partner and customer event. I’ve been attending Sage partner, customer and analyst events for several years, observing and commenting on its ongoing attempts to unify it’s corporate brand across multiple small and medium business (SMB) solutions. Earlier this year, following Sue Swenson’s - [Eight Tips for Picking the Right Business Applications for Your Company](https://www.smb-gr.com/blogs-laurie-mccabe/eight-tips-for-picking-the-right-business-applications-for-your-company/) - (Originally published June 2011 in Laurie McCabe's SMB Advisor blog on Pervasive Solutions) SMB Group research surveys indicate that small and medium businesses (SMBs) are often confused when it comes to figuring out what business solutions are best-equipped to help them meet their business challenges and goals. In fact, 32% of respondents in our 2010 - [Is Your Business Suffering from Social Media Denial?](https://www.smb-gr.com/blogs-laurie-mccabe/is-your-business-suffering-from-social-media-denial/) - Kevin Casey, intrepid journalist for InformationWeek, rang me up this week for input on his article, "Do Nonsocial SMBs Know Something We Don’t?" In the article, Kevin’s ponders whether SMBs that haven’t bought into social media have good reasons to hold off. Certainly an under-represented angle on this topic, especially when you consider that more - [Calling All SMBs! Take Our Survey for a Chance to Win iPad!](https://www.smb-gr.com/smb/calling-all-smbs-take-our-survey-for-a-chance-to-win-ipad/) - Click this link to take the survey: http://www.surveygizmo.com/s/303967/routes-to-market-survey HubSpot is teaming up with the SMB Group to conduct a new survey to find out more about how small and medium businesses go about making buying decisions for software and service technology solution and the channels used to purchase these solutions. The results from the survey - [SAP Business One: Big Business Capabilities on a Small Business Budget](https://www.smb-gr.com/smb/sap-business-one-big-business-capabilities-on-a-small-business-budget/) - SAP has forged its corporate identity in the large enterprise space, serving the likes of Coca Cola and Dow Chemical. But, while attending SAP's Sapphire user event last week, I had the opportunity to meet with Andreas Wolfinger, Global Head of Solution Management and Product Management for SAP Business One, and Jennifer Schulze, Director SME - [Seven Daily Inspirations from Dell’s Women Entrepreneur Network Event](https://www.smb-gr.com/smb-education/seven-daily-inspirations-from-dell’s-women-entrepreneur-network-event/) - Entrepreneurs are a rare breed. Although start-up activity has been on the upswing, just 0.34 of the adults in the U.S. for example (or 340 out of 100,000) started a new business each month in 2009, according to the Kaufman Index of Entrepreneurial Activity. Women entrepreneurs are even more exceptional, accounting for just 29% of - [Dell and Boomi: Doubling Down on Integration](https://www.smb-gr.com/cloud-computing/dell-and-boomi-doubling-down-on-integration/) - Originally published 4-26-11 as an SMB Group research brief in .pdf format, available here. When big companies gobble up smaller ones, you always wonder whether the acquired company will get swallowed up into the belly of the beast, derailed or morphed into something unrecognizable. In November, Dell acquired Boomi, which provides AtomSphere®, a cloud integration - [What is Systems Management, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-systems-management-and-why-should-you-care/) - (Originally published March 23, 2011 in Small Business Computing) What is Systems Management? Systems management is an umbrella term that refers to the centralized management of a company’s information technology assets, and it's one that encompasses many different tasks required to monitor and manage IT systems and resolve IT problems. Systems management solutions can help - [Is There a Method to Social Media Madness?](https://www.smb-gr.com/social-media/is-there-a-method-to-social-media-madness-2/) - By Sanjeev Aggarwal and Laurie McCabe, SMB Group, and Brent Leary, CRM Essentials SMB adoption of social media for sales, marketing, product development and customer service is on the rise – but how are SMBs tracking, analyzing and measuring the success of their social media endeavors? In our joint SMB Group/CRM Essentials “2011 Small and - [Is there a Method to Social Media Madness?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/is-there-a-method-to-social-media-madness/) - Co-authored by: Sanjeev Aggarwal and Laurie McCabe, SMB Group, and Brent Leary, CRM Essentials SMB adoption of social media for sales, marketing, product development and customer service is on the rise – but how are SMBs tracking, analyzing and measuring the success of their social media endeavors? In our joint SMB Group-CRM Essentials "2011 Small and - [Changing Customer Service Channels: The Gap Between Social Media Haves and Have Nots](https://www.smb-gr.com/smb/changing-customer-service-channels-the-gap-between-social-media-haves-and-have-nots/) - Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials How quickly is social media catching on as an engagement channel for SMB customer service and support? It depends on who you ask—and has significant implications for both SMBs and traditional CRM vendors. In our joint SMB Group-CRM Essentials “2011 Small - [SMB Group Top Ten 2011 SMB Technology Predictions](https://www.smb-gr.com/smb/smb-group-top-ten-2011-smb-technology-predictions/) - Here are the SMB Group’s Top 10 SMB Technology Predictions for 2011! A more detailed description of each follows below. 1. Mobile Commerce Lifts Off 2. SMBs Demand that Vendors Bring Order to Social Media Chaos 3. App Stores Become a Key Information Source and Channel for SMBs 4. The Shift to Cloud Computing and - [HubSpot: From Breakthrough to Breakout](https://www.smb-gr.com/blogs-laurie-mccabe/hubspot-from-breakthrough-to-breakout/) - I’ve been very impressed by HubSpot, which helps small and medium businesses (SMBs) optimize and streamline their inbound marketing programs (see my 2009 interview with HubSpot Marketing VP Mike Volpe) for a while now. Looks like others are impressed too—as evidenced by HubSpot’s announcement that it has raised $32 million in a Series D funding - [Social Business: Why Having a Plan Matters](https://www.smb-gr.com/blogs-laurie-mccabe/social-business-why-having-a-plan-matters-2/) - Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That's why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management This seems to be especially true when it comes to getting business value out of social - [Social Business: Why Having a Plan Matters](https://www.smb-gr.com/blogs-sanjeev-aggarwal/social-business-why-having-a-plan-matters/) - Co-authored by: Laurie McCabe and Sanjeev Aggarwal, SMB Group, and Brent Leary, CRM Essentials Good plans shape good decisions. That's why good planning helps to make elusive dreams come true. Lester R. Bittel, The Nine Master Keys of Management This seems to be especially true when it comes to getting business value out of - [Salesforce's Dimdim Acquisition--Adding to a String of Collaboration Pearls](https://www.smb-gr.com/blogs-laurie-mccabe/salesforces-dimdim-acquisition-adding-to-a-string-of-collaboration-pearls/) - The SMB Group has followed (and used!) Dimdim, which has provided innovative, easy to use Web conferencing services in a freemium model with very liberal terms of use, for a couple of years. In January, Salesforce.com acquired Dimdim for $31 million. Immediately after the acquisition, Salesforce announced that while Dimdim would remain “fully operational during - [What Are Integrated Payment Solutions and Why Should You Care?](https://www.smb-gr.com/smb-education/what-are-integrated-payment-solutions-and-why-should-you-care/) - (Originally published January 30, 2011 in Small Business Computing) What are Integrated Payments Solutions? Integrated payment solutions are tools that your business can use to integrate accounting, customer relationship management (CRM) and other business applications with payments processing. By integrating payments processing with business applications, you can save time and money, reduce errors and get - [SMBs Open a New Front Door with Mobile Web Sites](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbs-open-a-new-front-door-with-mobile-web-sites-2/) - Ten years ago, SMBs were just beginning to understand the need for and value of building web sites and storefronts. Today, SMBs are at a similar point when it comes to building mobile web sites and enabling mobile transactions. Why is this important? 4.8 billion users browse the web via a mobile device compared to - [SMB Mobile Spending Trends from SMB Group’s 2010 Mobile Solutions Study](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb-mobile-spending-trends-from-smb-group’s-2010-mobile-solutions-study/) - As part of the recently completed SMB Group study "2010 Small and Medium Business Mobile Solutions Study," we performed a detailed analysis of U.S. small and medium business (SMB) spending on mobile devices, applications, and services. As explained in this study, SMBs (1-999 employees) spent approximately $26.1B on mobile solutions and services in 2010—an amount - [What is a Virtual Desktop, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-a-virtual-desktop-and-why-should-you-care/) - (Originally published November 30, 2010 in Small Business Computing) What is a Virtual Desktop? A virtual desktop means that a user’s desktop environment (the icons, wallpaper, windows, folders, toolbars, widgets, etc.) is stored remotely on a server, rather than on a local PC or other client computing device. Desktop virtualization software separates the desktop operating - [Zoho Support: Big Business Customer Service for Small Business Budgets](https://www.smb-gr.com/blogs-laurie-mccabe/zoho-support-big-business-customer-service-for-small-business-budgets/) - Zoho, one of the pioneers in cloud computing solutions for small and medium businesses (SMBs), has added a new customer support management application to its line up of 20-plus cloud-based collaboration, communication, business and office productivity solutions. Zoho Support helps streamline the process to create, capture, process and manage support tickets. Zoho has combined its - [Four Top Technology Solution Trends and How They Can Help Your Small Business](https://www.smb-gr.com/cloud-computing/four-top-technology-solution-trends-and-how-they-can-help-your-small-business/) - A couple of weeks ago, I was a presenter at Ramon Ray’s Small Business Technology Tour in Cambridge, MA. My presentation focused on top technology trends, and how small businesses can take advantage of them. A few people have asked me to post the presentation, so I’m providing it here. At the event, I prefaced - [Top Takeaways from Pervasive’s 2010 IntegratioNext Conference](https://www.smb-gr.com/blogs-laurie-mccabe/top-takeaways-from-pervasive’s-2010-integrationext-conference/) - Wow the déjà vu is just too strange! In June of this year, I attended Pervasive’s Metamorphosis Partner event--during which IBM announced that it would acquire Cast Iron. Now, in November, during Pervasive’s very well-attended IntegratioNext User Conference, Dell announced plans to buy Boomi. As I wrote after the Metamorphosis event, IBM’s acquisition of Cast - [Dell’s Lineup of Next Generation Printers for the SMB Market](https://www.smb-gr.com/blogs-sanjeev-aggarwal/dell’s-lineup-of-next-generation-printers-for-the-smb-market/) - Printer technology and use patterns have undergone rapid changes in the last few years. As prices have dropped, SMBs and home office workers are replacing inkjets with LED and laser printers. Figure 1 – Dell's new SMB Color LED and Laser Printer Lineup Dell has significant market presence and share in the small and mid-size - [Are You Ready to Move Beyond Email? All Collaboration Suites Are Not Created Equal](https://www.smb-gr.com/cloud-computing/are-you-ready-to-move-beyond-email/) - (Part 3 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs. Click here for Part 1, which provides an overview of the online collaboration suite area, and here for Part 2,which provides tips for helping you determine if it's time to make the - [Are You Ready to Move Beyond Email? Warning Signs and Key Considerations](https://www.smb-gr.com/cloud-computing/are-you-ready-to-move-beyond-email-warning-signs-and-key-considerations/) - (Part 2 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs. Click here for Part 1, which provides an overview of the online collaboration suite area.) Effective collaboration can make the difference between business success and failure. While point collaboration solutions can help - [Are You Ready to Move Beyond Email? Assessing Online Collaboration Suites for SMBs](https://www.smb-gr.com/social-and-collaboration/collaboration/are-you-ready-to-move-beyond-email-assessing-online-collaboration-suites-for-smbs/) - (Part 1 of a 3 part blog series "Are You Ready to Move Beyond Email?" which focuses on Online Collaboration Suites for SMBs) Collaboration is probably the only activity that everyone in every company engages in every day. Whether a CEO or new hire, an accountant or a construction worker, everyone needs to share and - [Dimdim--A Bright Light In the Web Conferencing Market](https://www.smb-gr.com/social-and-collaboration/collaboration/dimdim-a-bright-light-in-the-web-conferencing-market/) - With the recession stubbornly lingering, many small and medium businesses (SMBs) are still pinching pennies and looking to trim expenses. Dimdim, which provides free Web conferencing for up to 20 users, and charges just $25 per month for Dimdim Pro (which supports unlimited meetings for up to 50 users) gives SMBs a way to eliminate - [What is Mobile Commerce, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-mobile-commerce-and-why-should-you-care/) - (Originally published September 13, 2010 in Small Business Computing) What is Mobile Commerce? Mobile commerce (also known as mobile ecommerce, m-commerce and other variations) consists of two primary components. The first is the ability to use a wireless phone or other mobile device to conduct financial transactions and exchange payments over the Internet. The second - [What is Business Intelligence, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-business-intelligence-and-why-should-you-care/) - (Originally published on July 30, 2010 in Small Business Computing) What is Business Intelligence? Business intelligence (BI) is an umbrella term used to encompass the processes, methods, measurements and systems businesses use to more easily view, analyze and understand information relevant to the history, current performance or future projections for a business. Other terms that - [It's a Small World](https://www.smb-gr.com/blogs-laurie-mccabe/its-a-small-world/) - It’s a Small World Well, it’s about time—I’m taking my first leap into the blogosphere. It took a good-natured push from my new colleagues at Hurwitz & Associates, who helped overcome my concern that the last thing the world needs is another blog and reassured me that I’ll add something useful to this big bowl - [2009 Small Business Trends: No Longer Business as Usual](https://www.smb-gr.com/blogs-laurie-mccabe/2009-small-business-trends-no-longer-business-as-usual/) - In 2009, it’s no longer business as usual. The sharp economic decline has led many small companies to slash operating costs and cut staff to the bone. In the wake of small businesses’ initial shock and awe, uncertainty has become the new normal. With little fat left to trim, small businesses that want to stay - [Reading the Top Trends Barometer at the 2009 Small Business Summit](https://www.smb-gr.com/blogs-laurie-mccabe/reading-the-top-trends-barometer-at-the-2009-small-business-summit/) - Just got back from Small Business Summit 2009—an awesome event put on by Ramon Ray (www.smallbiztechnology.com) and Marian Banker (www.primestrategies.com ) at the Digital Sandbox in New York City. Turn out for the Summit was terrific, and attendees were treated to a great, interactive agenda including speakers, experts, sessions and networking—hosted by Ramon, who is a - [Demandbase—Can it Turn Your Web Traffic Into Treasure?](https://www.smb-gr.com/smb/demandbase—can-it-turn-your-web-traffic-into-treasure/) - Like most analysts, my schedule is usually chockfull of briefings from vendors. Some of these are boring, some are interesting, and once in a blue moon, a vendor comes along with a solution that everyone should know about. Demandbase (www.demandbase.com) is one of these solutions. I initially came across the vendor late last fall, when - [Meet MrTed](https://www.smb-gr.com/blogs-laurie-mccabe/meet-mrted/) - Those of you that follow me on Twitter and read some of the reports I’ve written over the years know I’m very interested free software-as-service (SaaS) offerings, and how companies that take this approach plan to monetize their free services. Last week, I had a briefing with Jerome Ternynck, the CEO of MrTed, which has - [Tweeting Practices that Drive Me Crazy (in no particular order)](https://www.smb-gr.com/blogs-laurie-mccabe/tweeting-practices-that-drive-me-crazy-in-no-particular-order/) - Don't get me wrong. I think Twitter can be extremely effective as a business social networking tool. Tweets that raise a thought-provoking question, point to useful information, rally for a cause or introduce a new idea or issue are all good! And it's fine when people share interesting or funny things that happen to them - [Six Signs that It’s Time to Bring Your Cloud Speak Down to Earth](https://www.smb-gr.com/blogs-laurie-mccabe/six-signs-that-it’s-time-to-bring-your-cloud-speak-down-to-earth/) - I know its hard to believe, but industry insiders often make and drink too much of their own Kool-Aid! Unfortunately, this seems to be happening all too frequently with cloud computing, the latest in a long line of our industry’s over-hyped buzzwords. Here’s how to tell if you need to come back down earth when - [Will CPAs Bring the Cloud to Earth for SMBs?](https://www.smb-gr.com/blogs-laurie-mccabe/will-cpas-bring-the-cloud-to-earth-for-smbs/) - Just last week, I blogged about how some IT pundits and vendors are falling into the trap of turning the cloud into yet another confusing and over-hyped industry buzzword, and the need to bring cloud conversations down to earth for small and medium business (SMB) customers. A couple of days after I wrote this post, - [Can Standards Clear the Clouds?](https://www.smb-gr.com/blogs-laurie-mccabe/can-standards-clear-the-clouds/) - With market adoption of cloud computing forecast to skyrocket, no one in the tech industry wants to be left on the ground. But, as cloud computing platforms, models and definitions multiply, they’re becoming as numerous and diverse as Mother Nature’s clouds—and just as easy for customers to get lost in. Last week, Ben Worthen blogged - [Managed Services: Dell's Next Disruption?](https://www.smb-gr.com/blogs-laurie-mccabe/managed-services-dells-next-disruption/) - What do you get when you combine an industrial-strength managed services platform, a software-as-a-service (SaaS) desktop management solution, and a hardware vendor that transformed the PC and server industries with its direct, Internet sales model? The answer is Dell’s ProManage Managed Services, which is built on Dell’s Silverback and Everdream acquisitions, web-based technologies, and Dell - [Impressions from Sage Insights 2009](https://www.smb-gr.com/blogs-laurie-mccabe/impressions-from-sage-insights-2009/) - Last week, I attended Insights, Sage North America’s annual partner event. I’ve attended this event for several years now, watching the company’s attempts to create a cohesive brand and strategy across its many small and medium business (SMB) solutions. At last year’s Insights, Sage had just hired Sue Swenson as North America CEO, so I was - [What Will Social Networking Displace?](https://www.smb-gr.com/blogs-laurie-mccabe/what-will-social-networking-displace/) - Just a couple of years ago, many people were still debating whether digital social networking was just a flash in the pan. With social media growth surging, that that debate is over. People have moved on to try and figure out where social networking is headed—as evidenced when I Googled the “future of social networking” - [IBM Lotus Foundations: A Real Choice for Small Businesses and Partners](https://www.smb-gr.com/blogs-laurie-mccabe/ibm-lotus-foundations-a-real-choice-for-small-businesses-and-partners/) - As I mentioned in a blog I posted after Lotusphere 2009, IBM Lotus has been reluctant to go head to head with obvious rivals, particularly Microsoft. At Lotusphere, however, the company came out swinging, declaring intentions “shatter Windows” and “change desktop economics” with Symphony, the free Lotus desktop suite, and compete aggressively against Microsoft Small - [Boomi Widgets--Another Step Towards Simplifying Application Integration](https://www.smb-gr.com/blogs-laurie-mccabe/boomi-widgets-another-step-towards-simplifying-application-integration/) - Over the past few years, the SaaS subscription model has given small and medium businesses (SMBs) a much easier, more affordable and manageable route to deploy and use business applications. But integrating these applications isn’t always as easy as deploying them. Although things such as Web services and service-oriented-architecture (SOA) technologies promised to alleviate the - [What’s a Business App Appliance, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what’s-a-business-app-appliance-and-why-should-you-care-2/) - (Originally published June 18, 2009 in Small Business Computing) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of - [What is a Thin Client, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-a-thin-client-and-why-should-you-care-2/) - (Originally published in Small Business Computing, August 27, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of clarity - [Prescription for Subscription Fatigue? Time for New SaaS Pricing Models](https://www.smb-gr.com/blogs-laurie-mccabe/prescription-for-subscription-fatigue-time-for-new-saas-pricing-models/) - As an analyst that’s covered the software-as-service (SaaS) market since 1999, I am briefed by vendors introducing new subscription services into the market on a regular basis. Many of these solutions provide small businesses with real solutions to real problems—whether helping you market your business, keep your books, manage projects or pay your bills (just - [FinancialForce: A New Force in Cloud-based Accounting](https://www.smb-gr.com/blogs-laurie-mccabe/financialforce-a-new-force-in-cloud-based-accounting/) - Last week, Unit 4 Aggresso, parent company of CODA, announced that it has teamed up with Salesforce.com to launch FinancialForce.com. FinancialForce.com is actually Coda2Go, the cloud based accounting application that CODA built from the ground up on the Force.com platform, and sold through AppExchange. The deal pushes FinancialForce into the spotlight as a poster child - [PDFSalesLeads-A Clever Solution to the Pesky .PDF Problem](https://www.smb-gr.com/blogs-laurie-mccabe/pdfsalesleads-a-clever-solution-to-the-pesky-pdf-problem/) - In our industry, vendors spend a lot of time and money developing white papers to educate prospects about new technologies. White papers that are well-researched and clearly written can help explain the value of new or complex solutions to the audiences that can potentially benefit from them. Of course, vendors also want to generate qualified - [What are Managed Services, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-are-managed-services-and-why-should-you-care-2/) - (Originally published in Small Business Computing, September 25, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of - [Workingpoint's New Twist on SaaS Pricing for Small Businesses](https://www.smb-gr.com/cloud-computing/workingpoints-new-twist-on-saas-pricing-for-small-businesses/) - In a post earlier this month, I raised the issue that SaaS vendors targeting small businesses need to start experimenting with different pricing options if they want to create a true volume market for their solutions (Prescription for Subscription Fatigue? Time for New SaaS Pricing Models). While per user, per month pricing has become the norm in - [Another Plea for Plain English!](https://www.smb-gr.com/blogs-laurie-mccabe/another-plea-for-plain-english/) - Yesterday, I was listening to NPR’s Here and Now at lunch time while running a few errands in my car. I tuned into a great story about the “Plain English Campaign”, which was founded in 1979 by now 71-year old Chrissie Maher. The organization’s mission is to campaign against "gobbledygook, jargon and misleading public information.” - [Small Business Has a Big Appetite for Digital and Social Media Marketing](https://www.smb-gr.com/blogs-laurie-mccabe/small-business-has-a-big-appetite-for-digital-and-social-media-marketing/) - Small business adoption of technology-based solutions rarely keeps pace with the expectations of vendors, analysts and pundits. When it comes adoption of digital marketing and social media tools, however, small business adoption is fast and furious. Recently, we (Hurwitz & Associates) conducted a survey sponsored by email marketing vendor Campaigner. The survey investigates how North - [Top Takeaways from IBM's General Business Influencer Summit](https://www.smb-gr.com/blogs-laurie-mccabe/top-takeaways-from-ibms-general-business-influencer-summit/) - Last week, I attended IBM’s General Business (GB) Influencer Summit for analysts covering the mid-market (companies with 100 to 1000 employees and larger enterprises that are not currently spending a lot with IBM, sometimes termed “white space” accounts). I’ve attended this event since IBM began holding them a few years back. IBM recently split GB - [Flying Through the Cloud: Dreamforce Takeaways at 50,000 Feet](https://www.smb-gr.com/blogs-laurie-mccabe/flying-through-the-cloud-dreamforce-takeaways-at-50000-feet-2/) - A couple of weeks ago, I attended Salesforce.com’s Dreamforce event--along with about 19,000 other people. Having had a chance to digest the proceedings (as well as Thanksgiving dinner), here’s my commentary on what stood out as the top takeaways from the conference in terms of where Salesforce is headed and what it means for the - [What is SEM, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-sem-and-why-should-you-care/) - (Originally published in Small Business Computing, November 30, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense - [2010 Top 10 SMB Technology Market Predictions](https://www.smb-gr.com/blogs-laurie-mccabe/2010-top-10-smb-technology-market-predictions/) - Fellow SMB analyst Sanjeev Aggarwal and I have teamed up to bring you our top ten technology related predictions-plus three bonus predictions--for the SMB (companies with 1-1000 employees) market for 2010. Details for each prediction follow the list below. Remember to vote for your top prediction here! 2010 Top 10 SMB Technology Market Predictions 1. - [Vote for Your Top 2010 SMB Technology Market Predictions](https://www.smb-gr.com/blogs-laurie-mccabe/vote-for-your-top-2010-smb-technology-market-prediction/) - Fellow SMB analyst Sanjeev Aggarwal published our top ten SMB technology related predictions--plus three bonus predictions--here yesterday. But hey, it's all about the wisdom of crowds--and we want to know what you think. Vote here! [polldaddy poll=2389107] - [SMB Collaboration Battle Heats Up: VMware Announces Deal to Acquire Zimbra](https://www.smb-gr.com/blogs-laurie-mccabe/smb-collaboration-battle-heats-up-vmware-announces-deal-to-acquire-zimbra/) - As we predicted just a couple of weeks ago in our 2010 Top 10 SMB Technology Predictions, the collaboration battle is heating up! VMware just announced that has entered into a definitive agreement with Yahoo! to acquire Zimbra, which provides email and collaboration software. Financial terms weren’t disclosed, but under the terms of the agreement, - [Standing Out in a Sea of Green IT: IBM’s Scalable Modular Data Centers for Midsize Companies](https://www.smb-gr.com/blogs-laurie-mccabe/standing-out-in-a-sea-of-green-it-ibm’s-scalable-modular-data-centers-for-midsize-companies/) - As a follow up to my post What Is Green IT and Why Should You Care?, I had the opportunity to talk with Steve Sams, VP for IBM’s Global Site and Facilities Services, along with several other members of IBM’s green team. As part of its Smarter Planet mission, IBM is active on all fronts - [Microsoft--Still Relevant, But No Longer Dominant (Redux)](https://www.smb-gr.com/blogs-laurie-mccabe/microsoft-still-relevant-but-no-longer-dominant-redux/) - Last week, former Microsoft VP Dick Brass wrote a very thought-provoking op-ed in the New York Times entitled Microsoft's Creative Destruction which sparked some interesting commentary from media, industry insiders and observers, and so I thought I'd toss my two cents into the mix as well. Where should I begin? Since the dotcom boom, people - [Does IBM Lotus Really Want to Get Small? My Take on Brent Leary's Podcast](https://www.smb-gr.com/blogs-laurie-mccabe/does-ibm-really-want-to-get-small-podcast-with-brent-leary-about-lotusphere-2010/) - I still haven’t had time to write about Lotusphere 2010, but in the meantime, you may want to listen to the conversation I had with small business guru and friend Brent Leary. Last week, Brent interviewed me about my take on this year's Lotus event, announcements and news. Naturally, our conversation centered on the small business angle, - [What is Total Cost of Ownership, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-total-cost-of-ownership-and-why-should-you-care-2/) - (Originally published in Small Business Computing, January 29, 2010) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense - [A Closer Look--Dell Managed Services for SMBs](https://www.smb-gr.com/blogs-laurie-mccabe/a-closer-look-dell-managed-services-for-smbs/) - Last April, I participated in Dell’s Managed Services launch for SMBs. At the event, Dell had a couple of customers on hand who were both very satisfied with the service. Later in the year, Dell asked my colleague Sanjeev Aggarwal and I to conduct a Dell-sponsored research study to learn more about how Dell Managed - [NetSuite’s SP 100 Program: An Offer VARs Can’t Refuse?](https://www.smb-gr.com/blogs-laurie-mccabe/netsuite’s-sp-100-program-an-offer-vars-can’t-refuse/) - In a bold move to get traditional value-added resellers(VARs) off the SaaS fence, NetSuite announced its new Solution Provider (SP) 100 Program, which gives business application VARs 100% margin on the first year of license subscriptions they sell. The program requires a 2-year minimum license commitment from the customer, and after the first year, NetSuite - [What is Social Media Management, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-social-media-management-and-why-should-you-care-2/) - (Originally published on March 4, 2010, in Small Business Computing) What is Social Media Management? As described in the column “What is Social Networking, and Why Should You Care?” Internet-based social media make it easier for people to listen, interact, engage and collaborate with each other. But, as the volume of social media venues and - [SAP Aims for SME](https://www.smb-gr.com/blogs-laurie-mccabe/sap-aims-for-sme/) - I dialed into SAP’s SME (small and medium enterprises) Global Business Update Call a couple of weeks ago. Jeff Stiles, SVP, SME, Volume & Ecosystem Marketing, provided analysts a recap of recent SAP SME highlights, and shared strategic directions for 2010. I’ve been following SAP in the SME market since it acquired TopManage (which later - [Top Trends Most Evident at the 2010 Small Business Technology Summit](https://www.smb-gr.com/blogs-laurie-mccabe/top-trends-most-evident-at-the-2010-small-business-technology-summit/) - Back in the beautiful Live Free or Die state after attending the 2010 Small Business Summit earlier this week. This is a fantastic event coordinated by Ramon Ray and Marian Banker, and held at the Digital Sandbox in the financial district in New York. Whether due to Ramon and team’s hard work and great marketing, or - [Getting in the Social Media Management Game](https://www.smb-gr.com/blogs-laurie-mccabe/getting-in-the-social-media-management-game/) - Social media management for small businesses is a very hot area. A few weeks ago, I posted a blog about social media management solutions available to help small businesses manage their online and social presence more efficiently and effectively. While this is still a very nascent area in terms of customer adoption, there has been a bumper - [Dell 2.0: Top Takeaways from Dell’s Virtual Era Event](https://www.smb-gr.com/blogs-laurie-mccabe/dell-2-0-top-takeaways-from-dell’s-virtual-era-event/) - A couple of weeks ago, I attended Dell’s Solutions for a Virtual Era analyst and press event in San Francisco. At the event, Dell unveiled its new strategy to help companies more readily and easily provision computing capabilities to in the ubiquitous anytime, anywhere information era. At the event, Dell introduced several new hardware offerings based on - [What Is an App Store, and Why Should You Care?](https://www.smb-gr.com/blogs-laurie-mccabe/what-is-an-app-store-and-why-should-you-care-2/) - (Originally published on April 8, 2010, in Small Business Computing) An app store can offer a lot more than just mobile apps. Essentially, it is a Web site that aggregates software solutions for business or personal use. App stores, also known as an applications marketplaces, are typically created and built by a “marquee” vendor, such - [Does Your SMB Marketing Message Need a Makeover? Seven Questions to Ask](https://www.smb-gr.com/blogs-laurie-mccabe/does-your-smb-marketing-message-need-a-makeover-seven-questions-to-ask/) - Countless technology vendors are targeting the increasingly coveted yet still somewhat elusive small and medium business (SMB) market. We do our share of message testing and market strategy work with them, and attend innumerable briefings from other vendors aiming to make their mark in this crowded space. All too often, we see some warning signs - [Acumatica’s Best of Both Worlds ERP Story](https://www.smb-gr.com/blogs-laurie-mccabe/acumatica’s-best-of-both-worlds-erp-story/) - Just want to let you know that we are publishing highlights from recent vendor briefings on the SMB Group web site. As time permits, we discuss our takeaways from the more interesting briefings. I'll try to remember to post them here as well. There are several up there already, here is the most recent one. - [What is Hybrid Computing, and Why Should You Care?](https://www.smb-gr.com/cloud-computing/what-is-hybrid-computing-and-why-should-you-care/) - (Originally published on June 9, 2010, in Small Business Computing) What is Hybrid Computing? A hybrid computing platform lets customers connect the packaged small business software applications that they run on their own internal desktops or servers to applications that run in the cloud. As discussed in What is Cloud Computing and Why Should You - [There's an App Store for That!](https://www.smb-gr.com/blogs-laurie-mccabe/theres-an-app-store-for-that/) - App stores focused on the needs of small and medium businesses (SMBs) seem to be proliferating quickly as cloud computing takes off. As discussed in “What is an App Store, and Why Should You Care,” a marquee SMB vendor, such as Google or Intuit typically builds the app store and serve as the anchor tenant - [Recent Vendor Briefing Highlights: IBM's Cast Iron Acquisition](https://www.smb-gr.com/cloud-computing/recent-vendor-briefing-highlights-ibms-cast-iron-acquisition/) - We are publishing recent vendor highlights on the SMB Group web site. As time permits, we discuss our key take-aways from more interesting briefings. I will try to remember to post them here as well. Here is the most recent one. Highlights: In May of this year, IBM acquired Cast Iron Systems (for an undisclosed sum) - [Will the Appliance Approach Gain Traction in the Wake of Recent Cloud Outages?](https://www.smb-gr.com/cloud-computing/will-the-appliance-approach-gain-traction-in-the-wake-of-recent-cloud-outages/) - This week’s service outage at Intuit is fueling a new round of speculation about the dark side of cloud computing--and whether businesses can depend on cloud-based services to run their businesses. Intuit’s problems come on the heels of other service outages this month at Wordpress and Sage, and as well as service outages earlier this - [What is an Online Collaboration Suite, and Why Should You Care?](https://www.smb-gr.com/social-and-collaboration/collaboration/what-is-an-online-collaboration-suite-and-why-should-you-care-2/) - (Originally published on June 30, 2010 in Small Business Computing) What is an Online Collaboration Suite? An online collaboration suite provides businesses with an integrated set of tools that span a range of collaboration needs. While not every collaboration suite includes the same capabilities, they often feature tools such as business email, instant messaging, contact - [Dell KACE Secure Browser--A Free Tool to Help Firefox Users Stop Malware Invasions](https://www.smb-gr.com/blogs-laurie-mccabe/dell-kace-secure-browser-a-free-tool-to-help-firefox-users-stop-malware-invasions-2/) - Dell KACE Secure Browser--A Free Tool to Help Firefox Users Stop Malware Invasions Anyone that’s ever unwittingly downloaded malware from the Internet knows that it can bring your PC to a virtual stand still. This horrible stuff can infect your computer by exploiting vulnerabilities in your browser, or by opening and taking advantage of security - [A Clear Message for Vendors In the SMB Technology Market](https://www.smb-gr.com/blogs-laurie-mccabe/a-clear-message-for-vendors-in-the-smb-technology-market/) - We recently wrapped up the SMB Group's "2010 Small and Medium Businesses Routes to Market Study”, which uncovered quite a few interesting trends about how SMBs discover, learn about, evaluate and buy technology solutions and services. We are publishing free research briefs on the SMB Group site on some of the key findings, including Social Media: - [My Top Takeaways from Lotusphere 2009](https://www.smb-gr.com/social-and-collaboration/collaboration/my-top-takeaways-from-lotusphere-2009/) - As always. IBM’s Lotusphere has been chock full of announcements about new products, upgrades and partnerships. At Lotusphere, “resonance” was the overarching theme, framing the benefits of having multiple applications work in harmony to amplify the benefits of individual solutions, and create better business outcomes (or something like that, I’m paraphrasing here!). One level down - [What is Cloud Computing, and Why Should You Care?](https://www.smb-gr.com/cloud-computing/what-is-cloud-computing-and-why-should-you-care/) - Whais Cloud Computing — and Why Should You Care? By Laurie McCabe March 11, 2009 Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by - [What is Social Networking, and Why Should You Care?](https://www.smb-gr.com/social-and-collaboration/collaboration/what-is-social-networking-and-why-should-you-care/) - (Originally published in Small Business Computing, April 7, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense of - [What is Virtualization, and Why Should You Care?](https://www.smb-gr.com/smb/what-is-virtualization-and-why-should-you-care-2/) - What is Virtualization, and Why Should You Care? By Laurie McCabe May 7, 2009 Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating - [What is Unified Communications, and Why Should You Care?](https://www.smb-gr.com/social-and-collaboration/collaboration/what-is-unified-communications-and-why-should-you-care-2/) - (Originally published in Small Business Computing, July 27, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. To help add a sense - [What Does Cloud Computing Mean for the Channel? Presentation at Sage Insights 2010](https://www.smb-gr.com/cloud-computing/what-does-cloud-computing-mean-for-the-channel-presentation-at-sage-insights-2010/) - What Does Cloud Computing Mean for the Channel? Last week I attended 2010 Sage Insights, Sage Software's annual partner conference, and had the opportunity to present Perspectives on the Business Model of the Future: What Does Cloud Computing Mean for the Channel? twice at the event. This was a timely topic for Sage partners, particularly - [Cloud Computing and Managed Services Opportunity – Is it the Large Enterprises or SMB/Mid-Market Enterprises?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/cloud-computing-and-managed-services-opportunity-–-is-it-the-large-enterprises-or-smbmid-market-enterprises/) - The convergence of web delivered IT services - Cloud Computing, Infrastructure-as-a-Service, Hosted Applications, Software-as-a-Service, Virtualization - will continue to redefine and add value to the SMB/mid-market IT services landscape, especially in the current economic climate. Our outlook calls for rapid increase in adoption of various Cloud Computing and Managed Services components over the next 2-3 - [Mid-Market companies benefit from the significantly better ROI offered by the synergistic relationship between ERP and BI](https://www.smb-gr.com/blogs-sanjeev-aggarwal/mid-market-companies-benefit-from-the-significantly-better-roi-offered-by-the-synergistic-relationship-between-erp-and-bi/) - Strong value in considering/purchasing ERP plus BI simultaneously/at the beginning of the implementation cycle ERP solutions come with a reporting toolset consisting of a predefined set of reports and with general purpose query tools to generate reports from data within ERP database. Most often, these tools are difficult and confusing to use and rely on an IT team - [Highlights from Iron Mountain Digital 2.0 Industry Analyst Meeting](https://www.smb-gr.com/blogs-sanjeev-aggarwal/highlights-from-iron-mountain-digital-2-0-industry-analyst-meeting/) - Highlights: The overall annual growth in data volumes is beings driven by an increase in unstructured data created by social media and collaboration solutions, mobile solutions and rich media which is leading to much higher costs for information storage and management. This problem is further exasperated as the information creation moves from customer on-premises sources, - [Technology Solution and Services Purchasing Cycle Decision Markers in Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/technology-solution-and-services-purchasing-cycle-decision-markers-in-small-businesses/) - Small companies will tend to have a less formal purchasing process than their larger counterparts Typically only one or two people will have purchasing authority—usually the company officers in small businesses with the guidance of the IT person, if there is one. How a company purchases or acquires technology products and services is affected by - [Dell’s Expands its Infrastructure Solutions and Services Portfolio with New Security Solutions for Midsize Companies](https://www.smb-gr.com/blogs-sanjeev-aggarwal/dell’s-expands-its-infrastructure-solutions-and-services-portfolio-with-new-security-solutions-for-midsize-companies/) - Over the past couple of years, Dell has been building a very significant set of IT solutions and services portfolio geared to providing small (which Dell defines as companies with 1 to 100 employees) and midsize companies (defined by Dell as businesses with 100 to 500 employees) , but more appropriately, "S" as companies without - [SMB/Mid-Market Key IT Initiatives in the Current Market Environment](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smbmid-market-key-it-initiatives-in-the-current-market-environment/) - Recently (December'08), I had the opportunity to participate in a CFO/CIO panel with participants from New England SMB/mid-market businesses, organized by Managed Technology Partners. The topic of the panel discussion was 'What key IT initiatives that are still being considered and issues to be considered in the decision-making processes'. Looking at the current turbulent economic - [Cloud Computing and Services - Can this provide the market disruption in the current economic environment!](https://www.smb-gr.com/blogs-sanjeev-aggarwal/cloud-computing-its-prognosis-in-the-current-environment/) - Cloud computing and services include any subscription-based service that is delivered over the internet in real time, providing flexibility by extending an enterprises internal IT resources, staff and expertise. It encompasses several of the web-based solutions/services listed below. Infrastructure-as-a-Service: A way to add computing, storage and bandwidth capabilities in real-time without investing in additional in-house - [IBM Dynamic Infrastructure Announcement and the Mid-Market Enterprise](https://www.smb-gr.com/blogs-sanjeev-aggarwal/ibm-dynamic-infrastructure-announcement-and-the-mid-market-enterprise/) - With today's 'Dynamic Infrastructure' initiative announcement, IBM is positioning itself as a holistic technology solution and service provider and partner. It combines all the element of separate cloud delivered services (cloud based, managed, and on-premise) and also traditional on-premise hardware, software and services. Managed Services Cloud Computing Software-as-a-Service and Infrastructure-as-a-Service Traditional on-premise based software, hardware - [SMB’s turning to Conferencing Solutions in tough economic times](https://www.smb-gr.com/blogs-sanjeev-aggarwal/smb’s-turning-to-conferencing-solutions-in-tough-economic-times/) - In today's tough economic times, driven by higher travel costs, staff reduction, and tight credit – SMB are turning to solutions that will reduce costs and provide clearly identifiable short-term ROI. In the past year, conferencing solutions service providers that provide hosted audio and integrated web/video conferencing services are experiencing dramatic increases in adoption of - [Why are SMBs and Mid-Market Enterprises interested in Cloud Computing?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/why-are-smbs-and-mid-market-enterprises-interested-in-cloud-computing/) - As SMBs and mid-market enterprises are looking at their IT budget and face the realities to cut them, they look at what is discretionary and what can be supported through innovative IT strategies. However, at the same time they need to adopt new technology solutions that will make them more competitive in the current economic - [BroadSoft now supporting Hosted Video Unified Communications creating new revenue opportunities for Service Provider partners](https://www.smb-gr.com/blogs-sanjeev-aggarwal/broadsoft-now-supporting-hosted-video-unified-communications-creating-new-revenue-opportunities-for-service-provider-partners/) - BroadSoft, the leading provider of hosted PBX platform, VoIP services and unified communications solutions is now supporting video communication solutions from the leading video communications vendors - Tandberg, Polycom and LifeSize. As SMBs become more distributed and globalized, efficient communications and collaboration are becoming increasingly difficult with utilizing only applications like e-mail and audio conferencing - [Can Cloud Computing and Managed Services Resolve the Telecom Crisis?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/can-cloud-computing-and-managed-services-resolve-the-telecom-crisis/) - The telecom dilemma is not new, the failure of telecom network service providers to leave their legacy technologies and embrace the all-IP world has not materialized as anticipated, especially in helping them generate significant revenues. They are still dependent on a handful of commodity services, even when one considers their cellular operations. They have not - [CitrixOnline #GoToMeeting is the leading Web Conferencing and Collaboration solution for Small Businesses](https://www.smb-gr.com/blogs-sanjeev-aggarwal/citrixonline-gotomeeting-is-the-leading-web-conferencing-and-collaboration-solution-for-small-businesses/) - In a recent Twitter Tweetchat discussion hosted by @sbbuss, majority of the small businesses mentioned #GoToMeeting as their solution of choice for Web Conferencing and Collaboration. The web conferencing software and services market is becoming highly competitive, lead by the presence of a few major brands and a plethora of small vendor. Web conferencing is - [Social Networking – The SMB challenge and how the SMBs can gain value from Salesforce.com Cloud Service solution](https://www.smb-gr.com/blogs-sanjeev-aggarwal/social-networking-–-the-smb-challenge-and-how-the-smbs-can-gain-value-from-salesforce-com-cloud-service-solution/) - Social networking sites like Twitter, Facebook, LinkedIn, WordPress are all the range in the B2B and B2C world today. But does the SMB business owners/CEOs or a lone marketing person have the time to devote to track and follow these sites without spending an inordinate amount to time and effort – especially when there is - [The next generation Contact Center - Social Networking + Traditional Contact Center](https://www.smb-gr.com/blogs-sanjeev-aggarwal/the-next-generation-contact-center-social-networking-traditional-contact-center/) - The traditional contact centers now support more real-time communications technologies – VoIP, IVR, e-mail, IM. However, the intelligence and information repositories that are leveraged by these contact centers is very much static and internally focused. With the growing popularity of social networking and community knowledge, where contact center agents can take advantage of consumers/customers helping - [The Compelling TCO Case for Cloud-based business applications in SMB and Mid-Market Enterprises](https://www.smb-gr.com/blogs-sanjeev-aggarwal/the-compelling-tco-case-for-cloud-based-business-applications-in-smb-and-mid-market-enterprises/) - A 4-year total cost of ownership (TCO) perspective comparing cloud and on-premise business application deployment - [Business Intelligence (BI) – Does it have a place in the SMB and Mid-Market Enterprises?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/business-intelligence-bi-–-does-it-have-a-place-in-the-smb-and-mid-market-enterprises/) - The recent demise of LucidEra has brought forward the discussion of the need for BI in the SMB and Mid-Market enterprises (companies with 1-999 employees and revenues usually less than $1 billion). My take is that this was based on the limited BI value LuidEra offered and the current difficult economic conditions vs. their SaaS - [Prognosis on SAP’s Business ByDesign – SaaS based ERP solution for the core mid-market](https://www.smb-gr.com/blogs-sanjeev-aggarwal/prognosis-on-sap’s-business-bydesign-–-saas-based-erp-solution-for-the-core-mid-market/) - I came across a good analysis on some aspects of SaaS vs. on-premise vendors and solutions in the smoothspan post Why Do SaaS Companies Lose Money Hand Over Fist? After reading through the post and various responses, I have some comments that could shed more light on the SaaS vs. on-premise topic and how this relates - [Deciding what survey software to use?](https://www.smb-gr.com/blogs-sanjeev-aggarwal/deciding-what-survey-software-to-use/) - SurveyGizmo is very easy to use; value priced and provides the most extensive set of features among all the survey software solutions I evaluated. - [Small Businesses interest in Social Media increasing rapidly](https://www.smb-gr.com/blogs-sanjeev-aggarwal/small-businesses-interest-in-social-media-increasing-rapidly/) - In a recent very small business (businesses with 10 employees or less), Social Media ranked at the top of the list among the tools used by small businesses to market/promote their business (see Figure 1). The use of all 'Digital Media' tools by SMB has seen a dramatic increase in the past 2 years at - [Interest in Social Media among Small Businesses Correlates to Number of Years they have been in Business](https://www.smb-gr.com/blogs-sanjeev-aggarwal/interest-in-social-media-among-small-businesses-correlates-to-number-of-years-they-have-been-in-business/) - Related insight to my recent blog Small Businesses interest in Social Media increasing rapidly , related to the Number of Years a small business has been in existence. See figure below: Adoption and use of social media is correlated to 'Number of years in business' and indirectly to the age of the owners. As the - [Could Video Conferencing become the SMB segment ‘Killer App’ ? At least Cisco thinks so with the Tandberg acquisition!](https://www.smb-gr.com/blogs-sanjeev-aggarwal/could-video-conferencing-become-the-smb-segment-‘killer-app’-at-least-cisco-thinks-so-with-the-tandberg-acquisition/) - Good move by Cisco. The key beneficiary of Cisco's acquisition of Tandberg will be the SMB and mid-market. Cisco already has video Telepresence solutions. However, these Telepresence solutions are primarily enterprise solutions – way beyond the affordability of the SMB (1-499 employees) or the mid-market enterprises (500-1000 employees). Both segments together are referred to as - [Increasing interest for Corporate Performance Management (CPM) in Mid-Market Enterprises](https://www.smb-gr.com/blogs-sanjeev-aggarwal/increasing-interest-for-corporate-performance-management-cpm-in-mid-market-enterprises/) - In today's world overloaded with buzzwords, terms such as "Business Intelligence (BI)", "predictive analytics" and "Corporate Performance Management (CPM)" are confusing to mid-market enterprises. BI technologies provide historical views of a company's business operation. Some of the enterprise –class BI solutions now include predictive analytical capabilities also. BI is a term used to describe the - [Dell KACE Secure Browser--A Free Tool to Help Firefox Users Stop Malware Invasions (7-17-10)](https://www.smb-gr.com/blogs-laurie-mccabe/dell-kace-secure-browser-a-free-tool-to-help-firefox-users-stop-malware-invasions/) - Anyone that’s ever unwittingly downloaded malware from the Internet knows that it can bring your PC to a virtual stand still. This horrible stuff can infect your computer by exploiting vulnerabilities in your browser, or by opening and taking advantage of security holes in a PC application. Even if you think you are confining your - [What is an Online Collaboration Suite, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-an-online-collaboration-suite-and-why-should-you-care/) - July 7, 2010 — lauriemccabe (Originally published on June 30, 2010 in Small Business Computing) What is an Online Collaboration Suite? An online collaboration suite provides businesses with an integrated set of tools that span a range of collaboration needs. While not every collaboration suite includes the same capabilities, they often feature tools such as - [IBM’s Cast Iron Acquisition (6-17-10) ](https://www.smb-gr.com/blogs-laurie-mccabe/ibm’s-cast-iron-acquisition-6-17-10/) - Highlights: In May of this year, IBM acquired Cast Iron Systems (for an undisclosed sum) to help customers more effectively tackle the challenges of integrating cloud and on-premise solutions. Cast Iron, which was founded in 2001 and has 75 employees, provides hundreds of pre-built templates and a “configuration, not coding” approach to help streamline and - [What is Total Cost of Ownership, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-total-cost-of-ownership-and-why-should-you-care/) - February 1, 2010 — lauriemccabe (Originally published in Small Business Computing, January 29, 2010) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. - [What Is Green IT, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-green-it-and-why-should-you-care/) - January 4, 2010 — lauriemccabe (Originally published in Small Business Computing, December 29, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add to the confusion by over-complicating things. - [SAP Aims for SME (2-26-10)](https://www.smb-gr.com/blogs-laurie-mccabe/sap-aims-for-sme-2-26-10/) - I dialed into SAP’s SME (small and medium enterprises) Global Business Update Call last week, where Jeff Stiles, SVP, SME, Volume & Ecosystem Marketing, provided us with a recap of recent SAP SME highlights, and shared strategic directions for 2010. I’ve been following SAP in the SME market since it acquired TopManage (which later become - [Iron Mountain Digital 2.0 (3-25-10)](https://www.smb-gr.com/blogs-laurie-mccabe/iron-mountain-digital-2-0-3-25-10/) - Highlights: The overall annual growth in data volumes is beings driven by an increase in unstructured data created by social media and collaboration solutions, mobile solutions and rich media which is leading to much higher costs for information storage and management. This problem is further exasperated as the information creation moves from customer on-premises sources, - [NetSuite’s SP 100 Program (2-28-10)](https://www.smb-gr.com/blogs-laurie-mccabe/netsuite’s-sp-100-program-2-28-10/) - In a bold move to get traditional value-added resellers(VARs) off the SaaS fence, NetSuite announced its new Solution Provider (SP) 100 Program, which gives business application VARs 100% margin on the first year of license subscriptions they sell. The program requires a 2-year minimum license commitment from the customer, and after the first year, NetSuite - [YuuGuu Web Conferencing(1-27-10)](https://www.smb-gr.com/blogs-laurie-mccabe/yuuguu-web-conferencing1-27-10/) - 1-27-10: YuuGuu – Web Conferencing Solution Highlights: Our first briefing with Yuuguu, a venture capital backed, private company in the U.K. Yuugguu is the Japanese word for fusion—and Yuuguu’s solution helps people fuse together a fragmented collaboration and communication environment. The solution includes instant messaging, screen sharing, and conference calling, among other things. Yuuguu sits - [ZooLoo Briefing (2-9-10)](https://www.smb-gr.com/blogs-laurie-mccabe/zooloo-briefing-2-9-10/) - 2-9-10 ZooLoo Highlights: ZooLoo offers individuals, small businesses and non-profits a one-stop shop to get an online presence and manage social media interactions. ZooLoo offers domain name registration, web site creation, blogging platform, and SEO tools, privacy controls, storage, tools to connect across social networking sites–and a personal dashboard to manage all of it. Aaron - [Sage ERP X3 V6 (1-29-10)](https://www.smb-gr.com/blogs-laurie-mccabe/sage-erp-x3-v6-1-29-10/) - 1-29-10 Sage ERP X3 V6 Launch Highlights: Sage has launched Sage ERP X3 V6 (background: The Sage Group acquired Adonix X3, a French company, in 2005, and introduced the X3 brand to North America in 2008). Sage positions X3 at the upper end of it’s ERP portfolio. The solution is geared to mid-market companies with - [Network Solutions (1-26-10)](https://www.smb-gr.com/blogs-laurie-mccabe/network-solutions-1-26-10/) - 1-26-10: Network Solutions – Web Hosting and Marketing Highlights: For Network Solutions, the world’s first Internet registrar, small business is big business. About 46% of its customers come from the 1 to 9 employee size band. Network solutions offers services geared to the different stages small businesses go through, from getting a business online to - [BatchBlue (2-18-10)](https://www.smb-gr.com/blogs-laurie-mccabe/batchblue-2-18-10/) - 2-18-10 BatchBlue Highlights: BatchBlue (founded in 2006) targets web-savvy micro-businesses (most of its customers have about 3 employees) with BatchBook, it’s software-as-a-service (SaaS) social CRM offering. Batchbook provides a flexible, integrated contact, sales and social media management solution, with mobile versions for iPhone and Blackberry. The social media integration is cool--using something called the Social - [IBM Lotus Foundations and ShoreTel (3-22-10)](https://www.smb-gr.com/blogs-laurie-mccabe/ibm-lotus-foundations-and-shoretel-3-22-10/) - 3-22-10 IBM Lotus Foundations and ShoreTel "UCC-in-a-Box" Integrated Communications and Collaboration Solution Highlights: ShoreTel is teaming up with IBM Lotus Foundations to debut a new unified communications and collaboration (UCC) solution for small and midsize businesses (SMBs) with 500 or fewer phone lines at VoiceCon. This "UCC-in-a-box" solution will be available in Q2 2010, and - [What Is an App Store, and Why Should You Care?](https://www.smb-gr.com/smb-education/what-is-an-app-store-and-why-should-you-care/) - April 12, 2010 — lauriemccabe (Originally published on April 8, 2010, in Small Business Computing) An app store can offer a lot more than just mobile apps. Essentially, it is a Web site that aggregates software solutions for business or personal use. App stores, also known as an applications marketplaces, are typically created and built - [Acumatica’s Best of Both Worlds ERP Story (4-23-10)](https://www.smb-gr.com/blogs-laurie-mccabe/cumatica’s-best-of-both-worlds-erp-story-4-23-10/) - Highlights: Acumatica is a relatively new player on the SMB ERP scene. It delivers its web-based ERP solution both on premise, and via a software-as-a-service (SaaS) model. Targeting companies with 5–1,000 employees (or roughly $5M - $500M in annual revenues), Acumatica provides accounting, CRM and distribution capabilities, and worldwide currency and language customization. Acumatica offers ## Pages - [home](https://www.smb-gr.com/) - AI ebookeBooksThe SMB Technology Buying JourneyWorkday GODownload Report Workday GO: Progress on the Midmarket, But the Real Test Lies AheadWith new packaging, AI-driven deployment, and a simplified delivery model, Workday is addressing long-standing SMB barriers with its GO Platform. 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You may log into your account at www.paypal.com/us to view details of this transaction. - [A Path to Mobile Success - Small Business](https://www.smb-gr.com/infographic_mobile_small/) - [A Path to Mobile Success - Medium Business](https://www.smb-gr.com/infographic_mobile_medium/) ## Reports - [Why Moving from Basic Accounting or Legacy Software to Cloud ERP Is Essential in the Age of AI](https://www.smb-gr.com/reports/why-moving-from-basic-accounting-or-legacy-software-to-cloud-erp-is-essential-in-the-age-of-ai/) - [How SMBs Are Adopting AI and What Comes Next](https://www.smb-gr.com/reports/how-smbs-are-adopting-ai-and-what-comes-next/) - [2025 Top 10 SMB Technology Trends](https://www.smb-gr.com/reports/2025-top-10-smb-technology-trends/) - [June 2025: The Impact of AI on SMBs - Trends, Challenges and Opportunities](https://www.smb-gr.com/reports/june-2025-the-impact-of-ai-on-smbs-trends-challenges-and-opportunities/) - [The SMB Technology Buying Journey (ebook): Part 1](https://www.smb-gr.com/reports/the-smb-technology-buying-journey-part-1/) - [The SMB Technology Buying Journey (ebook): Part II](https://www.smb-gr.com/reports/the-smb-technology-buying-journey-part-ii/) - [SMB Business and Technology Directions for 2024](https://www.smb-gr.com/reports/smb-business-and-technology-directions-for-2024/) - [SMB Workforce and Workplace Trends For 2024](https://www.smb-gr.com/reports/smb-workforce-and-workplace-trends-for-2024/) - [2024 SMB BUYING JOURNEY SURVEY](https://www.smb-gr.com/reports/2024-smb-buying-journey-survey/) - [BILL 2024 - State of Financial Automation](https://www.smb-gr.com/reports/bill-2024-state-of-financial-automation/) - [2024 SMB Priorities: Aligning Technology Investments to Business Requirements](https://www.smb-gr.com/reports/2024-smb-priorities-aligning-technology-investments-to-business-requirements/) - [2024 Top 10 SMB Technology Trends](https://www.smb-gr.com/reports/2024-top-10-smb-technology-trends/) - [Impact of AI on SMBs Survey Study](https://www.smb-gr.com/reports/impact-of-ai-on-smbs-survey-study/) - [2023 State of the Finance Automation](https://www.smb-gr.com/reports/2023-state-of-the-finance-automation/) - [Impact of AI on SMBs Part Two: SMB Trust, Readiness, and Safeguards](https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-two-smb-trust-readiness-and-safeguards/) - [Impact of AI on SMBs - Part One: SMBs Embrace the Future](https://www.smb-gr.com/reports/impact-of-ai-on-smbs-part-one-smbs-embrace-the-future/) - [SMB Business and Technology Challenges and Priorities for 2023 (eBook)](https://www.smb-gr.com/reports/smb-business-and-technology-challenges-and-priorities-for-2023/) - [2023 Top 10 SMB Technology Trends](https://www.smb-gr.com/reports/2023-top-10-smb-technology-trends/) - [NONPROFITS SEE BIG BENEFITS BY AUTOMATING ACCOUNTS PAYABLE](https://www.smb-gr.com/reports/nonprofits-see-big-benefits-by-automating-accounts-payable/) - [Building a Stronger Brand with a Unified Marketing Platform](https://www.smb-gr.com/reports/building-a-stronger-brand-with-a-unified-marketing-platform/) - [What’s Ahead For SMBs in Financial Management: Survey Results](https://www.smb-gr.com/reports/whats-ahead-for-smbs-in-financial-management-survey-results/) - [SMB Business and Technology Priorities for 2023](https://www.smb-gr.com/reports/smb-business-and-technology-priorities-for-2023/) - [SMB Financial Management Trends](https://www.smb-gr.com/reports/smb-financial-management-trends/) - [SMB Directions for the Future of Work](https://www.smb-gr.com/reports/smb-directions-for-the-future-of-work/) - [Mid-market businesses: Improving business outcomes through digital transformation](https://www.smb-gr.com/reports/mid-market-businesses-improving-business-outcomes-through-digital-transformation/) - Learn how midmarket businesses are improving business outcomes through digital transformation in this SMB Group report, sponsored by Workday. - [SMB Directions for the Future of Work (December 2021)](https://www.smb-gr.com/reports/smb-directions-for-the-future-of-work-december-2021/) - The Future-of-Work Survey - [2021 SMB Technology Directions for a Changing World (Full presentation)](https://www.smb-gr.com/reports/2021-smb-technology-directions-for-a-changing-world-full-presentation/) - [2021 SMB Technology Directions for a Changing World - Small Business](https://www.smb-gr.com/reports/2021-smb-technology-directions-for-a-changing-world-small-business/) - [Manufacturers look to the cloud to drive transformation and growth](https://www.smb-gr.com/reports/manufacturers-look-to-the-cloud-to-drive-transformation-and-growth/) - Learn how moving to the cloud supports growth and resilience for SMB manufacturers in this on-demand Infor webinar! Laurie McCabe shares some of our latest SMB Group research - [SMB Technology Directions For A Changing World](https://www.smb-gr.com/reports/smb-technology-directions-for-a-changing-world/) - [Why Invest in Technology in a Downturn](https://www.smb-gr.com/reports/why-invest-in-technology-in-a-downturn/) - [Future-Proofing Your Small Business Starts with The Cloud—But Doesn’t End There](https://www.smb-gr.com/reports/future-proofing-your-small-business-starts-with-the-cloud-but-doesnt-end-there/) - Sponsored by Learn how the cloud is also quickly becoming the technology backbone that will enable small businesses to take advantage of new technologies—such as artificial intelligence (AI), machine learning (ML), voice, Internet of Things (IoT), blockchain and more. - [Mid-market Adoption Trends and Requirements: Mobile Management](https://www.smb-gr.com/reports/mid-market-adoption-trends-and-requirements-mobile-management/) - [Mobilizing for Success: Boosting the Power of Business Applications With Mobile Solutions](https://www.smb-gr.com/reports/mobilizing-for-success-boosting-the-power-of-business-applications-with-mobile-solutions/) - [SMB Adoption Trends and Requirements: Mobile Applications](https://www.smb-gr.com/reports/smb-adoption-trends-and-requirements-mobile-applications/) - [From Manual to Mobile: Speeding Business Success for SMBs](https://www.smb-gr.com/reports/from-manual-to-mobile-speeding-business-success-for-smbs-3/) - [SMB 360: Connecting the Dots](https://www.smb-gr.com/reports/smb-360-connecting-the-dots/) - [2019 Digital Transformation Study](https://www.smb-gr.com/reports/2019-digital-transformation-study/) - [COVID-19 Survey 1 full presentation](https://www.smb-gr.com/reports/covid-19-survey-1-full-presentation/) - [SMBs: Navigating a Path Forward (Full survey presentation)](https://www.smb-gr.com/reports/9182/) - [SMBs: Navigating a Path Forward - How Will SMBs Get to The Next Normal?](https://www.smb-gr.com/reports/smbs-navigating-a-path-forward-how-will-smbs-get-to-the-next-normal/) - [Impact of COVID-19 on SMBs](https://www.smb-gr.com/reports/impact-of-covid-19-on-smbs-2/) - [Small Business Data Protection](https://www.smb-gr.com/reports/small-business-data-protection/) - [Small Business Data Security](https://www.smb-gr.com/reports/small-business-data-security/) - [Big Regulations, Small Business: The Case for Workforce Management](https://www.smb-gr.com/reports/big-regulations-small-business-the-case-for-workforce-management/) - [From Winging It to Winning It](https://www.smb-gr.com/reports/from-winging-it-to-winning-it/) - [How SMBs Can Put Big Data to Work](https://www.smb-gr.com/reports/how-smbs-can-put-big-data-to-work/) - [Cloud as the foundation of innovation](https://www.smb-gr.com/reports/cloud-as-the-foundation-of-innovation/) - [How Small Wholesale Distributors and Retailers Can Use Key Performance Indicators to Help Grow Their Businesses](https://www.smb-gr.com/reports/how-small-wholesale-distributors-and-retailers-can-use-key-performance-indicators-to-help-grow-their-businesses/) - [Cloud-Based ERP Drives Value Creation for Private–Equity Backed Companies](https://www.smb-gr.com/reports/cloud-based-erp-drives-value-creation-for-private-equity-backed-companies/) - [UNIFIED SYSTEMS:A Springboard forMidsize Business Growth](https://www.smb-gr.com/reports/unified-systemsa-springboard-formidsize-business-growth/) - [Ease the Cash Flow Crunch](https://www.smb-gr.com/reports/ease-the-cash-flow-crunch/) - [IoT - How can SMBs benefit fron it?](https://www.smb-gr.com/reports/iot-how-can-smbs-benefit-fron-it/) - [Data Visualization: Charting the Best Course for Your Organization](https://www.smb-gr.com/reports/data-visualization-charting-the-best-course-for-your-organization/) - [Online File Sharing and Collaboration: The SMB Market Opportunity](https://www.smb-gr.com/reports/online-file-sharing-and-collaboration-the-smb-market-opportunity-2/) - [How Artificial Intelligence and Machine Learning Will Reshape Small Businesses](https://www.smb-gr.com/reports/how-artificial-intelligence-and-machine-learning-will-reshape-small-businesses-2/) - [Cloud-Based Business Solutions Suite Delivers Key Performance Improvements to Wholesale Distribution Companies](https://www.smb-gr.com/reports/cloud-based-business-solutions-suite-delivers-key-performance-improvements-to-wholesale-distribution-companies-2/) - [How cloud-based ERP can help businesses balance innovation goals and security requirements](https://www.smb-gr.com/reports/how-cloud-based-erp-can-help-businesses-balance-innovation-goals-and-security-requirements/) - [Building a foundation for success with integrated cloud business solutions](https://www.smb-gr.com/reports/building-a-foundation-for-success-with-integrated-cloud-business-solutions-2/) - [Typical Workforce Management KPI Improvements](https://www.smb-gr.com/reports/typical-workforce-management-kpi-improvements/) - [Modernize your Business with Predictive Insights: Paving the Way for Business Growth](https://www.smb-gr.com/reports/modernize-your-business-with-predictive-insights-paving-the-way-for-business-growth/) - [ROI of Adaptive Planning CPM Solutions](https://www.smb-gr.com/reports/roi-of-adaptive-planning-cpm-solutions/) - [Adding Business Value with Integrated Payment Solutions](https://www.smb-gr.com/reports/adding-business-value-with-integrated-payment-solutions/) - [Driving Business Growth and Efficiency with Integrated Payments](https://www.smb-gr.com/reports/driving-business-growth-and-efficiency-with-integrated-payments/) - [Calculating the ROI of Cloud-Based ERP Is No Simple Task](https://www.smb-gr.com/reports/calculating-the-roi-of-cloud-based-erp-is-no-simple-task-2/) - [Wholesale Distribution Industry KPIs That Matter](https://www.smb-gr.com/reports/wholesale-distribution-industry-kpis-that-matter/) - [Clearing the ERP Clouds](https://www.smb-gr.com/reports/clearing-the-erp-clouds/) - [How TCO Benefits Make Cloud Computing a No Brainer for Many SMBs and MidMarket Enterprises](https://www.smb-gr.com/reports/how-tco-benefits-make-cloud-computing-a-no-brainer-for-many-smbs-and-midmarket-enterprises-2/) - [Digital Transformation Market Study - Nov. 2019](https://www.smb-gr.com/reports/digital-transformation-market-study-nov-2019/) - [Pathways to a Successful Mobile Business Strategy](https://www.smb-gr.com/reports/pathways-to-a-successful-mobile-business-strategy/) - [Clearing the Clouds for Midmarket Businesses](https://www.smb-gr.com/reports/clearing-the-clouds-for-midmarket-businesses/) - [Top 5 Technology Game Changers For Workforce Management](https://www.smb-gr.com/reports/top-5-technology-game-changers-for-workforce-management/) - [Addressing Midmarket Transformation: IBM's Managed Service Provider Initiatives for the Midmarket](https://www.smb-gr.com/reports/addressing-midmarket-transformation-ibms-managed-service-provider-initiatives-for-the-midmarket/) - [Doing More With Less: The Next-Generation Virtual Desktop](https://www.smb-gr.com/reports/doing-more-with-less-the-next-generation-virtual-desktop/) ## Webinar - [2023 State of the Finance Automation Webinar](https://www.smb-gr.com/webinar/2023-state-of-the-finance-automation-webinar/) - [Trends to Help You Elevate Customer Support in 2021](https://www.smb-gr.com/webinar/trends-to-help-you-elevate-customer-support-in-2021-2/) - Trends to Help You Elevate Customer Support in 2021, sponsored by Salesforce - [The importance of agile ERP and digital technology in manufacturing](https://www.smb-gr.com/webinar/the-importance-of-agile-erp-and-digital-technology-in-manufacturing/) - The importance of agile ERP and digital technology in manufacturing, sponsored by Infor - [Small Business Trends That Will Shape 2022, sponsored by GetApp](https://www.smb-gr.com/webinar/small-business-trends-that-will-shape-2022-sponsored-by-getapp/) - Small Business Trends That Will Shape 2022, sponsored by GetApp - [How to Retain Employees With the Power of the Cloud](https://www.smb-gr.com/webinar/how-to-retain-employees-with-the-power-of-the-cloud/) - How to Retain Employees With the Power of the Cloud, sponsored by Acumatica - [Business and Technology Directions for a Changing World! Learn how midmarket businesses fared in 2020, and what’s ahead for 2021](https://www.smb-gr.com/webinar/business-and-technology-directions-for-a-changing-world-learn-how-midmarket-businesses-fared-in-2020-and-whats-ahead-for-2021/) - Join Laurie McCabe for this on-demand Sage webinar: Business and Technology Directions for a Changing World. Learn how midmarket businesses fared in 2020, and what’s ahead for 2021. - [Trends To Help You Elevate Customer Support In 2021](https://www.smb-gr.com/webinar/trends-to-help-you-elevate-customer-support-in-2021/) - Listen on demand to this Salesforce Small Business LinkedIn Live event featuring SMB Group's Laurie McCabe: and Salesforce's Mala Ravi - [How SMBs can prepare for the future](https://www.smb-gr.com/webinar/how-smbs-can-prepare-for-the-future/) - Hear Laurie McCabe talk about how SMBs have been navigating unprecedented change and the unknown, and how they can prepare for the future in this Microsoft Connected & Ready podcast. Click the above image. - [The 2021 Digital Toolkit: How Small Businesses are Taking Charge](https://www.smb-gr.com/webinar/the-2021-digital-toolkit-how-small-businesses-are-taking-charge/) - The 2021 Digital Toolkit: How Small Businesses are Taking Charge Join Laurie McCabe and speakers from Docusign and UnitQ for this webinar - [Rebuilding and growing revenue during tough times](https://www.smb-gr.com/webinar/rebuilding-and-growing-revenue-during-tough-times/) - Click the image above to tune into Laurie McCabe's discussion with Karl Alexander from Zoho One and customer Crown Bees: Rebuilding and growing revenue during tough times. - [What Businesses Need to Succeed in a Post-COVID-19 World](https://www.smb-gr.com/webinar/what-businesses-need-to-succeed-in-a-post-covid-19-world/) - What should businesses expect after COVID-19? How can you overcome new challenges, and how should you prepare for success? Tune in to this on-demand Acumatica webinar featuring Laurie McCabe to find out. - [Digital Transformation: More Important Now Than Ever](https://www.smb-gr.com/webinar/digital-transformation-more-important-now-than-ever/) - [Emerging Technology Trends to Future-proof Your Business](https://www.smb-gr.com/webinar/emerging-technology-trends-to-future-proof-your-business/) - [Top Midmarket Tech Trends for 2019](https://www.smb-gr.com/webinar/top-midmarket-tech-trends-for-2019/) - Top Midmarket Tech Trends for 2019 - [Accelerating Growth with Digital Transformation](https://www.smb-gr.com/webinar/accelerating-growth-with-digital-transformation/) - Accelerating Growth with Digital Transformation 2018Accelerating Growth with Digital Transformation ## Videos - [Zoho's AI Stratergy: An Interview with Taylor Backman](https://www.smb-gr.com/videoe/zohos-ai-stratergy-an-interview-with-taylor-backman/) - https://youtu.be/zAQUyeiweHM - [New Integrated Security Solutions from Zoho](https://www.smb-gr.com/videoe/new-integrated-security-solutions-from-zoho/) - https://youtu.be/corXx64U2qQ - [Turbo-charging Productivity with AI and Automation](https://www.smb-gr.com/videoe/turbo-charging-productivity-with-ai-and-automation/) - https://www.youtube.com/watch?v=Cx85EFDxJjE - [Transforming CRM with "CRM for Everyone"](https://www.smb-gr.com/videoe/transforming-crm-with-crm-for-everyone/) - https://www.youtube.com/watch?v=8d4IeyDwSvA - [2023 Top 10 SMB Technology Trends](https://www.smb-gr.com/videoe/2023-top-10-smb-technology-trends/) - [SMB Group's experience through the pandemic, and perspectives on how to adapt](https://www.smb-gr.com/videoe/smb-groups-experience-through-the-pandemic-and-perspectives-on-how-to-adapt/) - SMB Group's Laurie McCabe is featured in Designhill's Entrepreneurial Spirit Series! Watch this video to hear what she has to say about SMB Group's experience through the pandemic, and perspectives on how to adapt. - [2021 Top 10 SMB Technology Business Trends](https://www.smb-gr.com/videoe/2021-top-10-smb-technology-business-trends/) - [How Cloud Computing Is Helping Small Businesses Thrive – Laurie McCabe](https://www.smb-gr.com/videoe/how-cloud-computing-is-helping-small-businesses-thrive-laurie-mccabe/) - [Rebuild Your Small Business - GetApp](https://www.smb-gr.com/videoe/rebuild-your-small-business-getapp/) - [#TimTalk - What is digital transformation and why should you care with Laurie McCabe](https://www.smb-gr.com/videoe/timtalk-what-is-digital-transformation-and-why-should-you-care-with-laurie-mccabe/) - [Zoho's Finance Platform: Is it Right for Your Business?](https://www.smb-gr.com/videoe/zohos-finance-platform-is-it-right-for-your-business/) - [Rebooting Your Business for the Future (Dojo Live)](https://www.smb-gr.com/videoe/rebooting-your-business-for-the-future-dojo-live/) - http://bit.ly/2XUuI1y - [Keeping Your Distance](https://www.smb-gr.com/videoe/keeping-your-distance/) - [How to build culture & collaboration for the next normal](https://www.smb-gr.com/videoe/how-to-build-culture-collaboration-for-the-next-normal/) ## Survey - [What’s Ahead For SMBs in Financial Management: Survey Results](https://www.smb-gr.com/survey/whats-ahead-for-smbs-in-financial-management-survey-results/) - 7-18-22_FINAL_FULL SAMPLE_What's Ahead for Fin Mgt Readout (Final) - [SMB Directions for the Future of Work (December 2021)](https://www.smb-gr.com/survey/smb-directions-for-the-future-of-work-december-2021/) - [Digital Transformation SMB Study (November 2019)](https://www.smb-gr.com/survey/digital-transformation-smb-study-nov-2019/) - This survey examines how SMBS are thinking about and preparing for digital transformation, including their understanding of digital transformation; attitudes toward and plans for using new technologies; and the opportunities and challenges that new technologies present to their businesses. - [SMB 360: Connecting the Dots](https://www.smb-gr.com/survey/smb-360-connecting-the-dots/) - SMB 360: Connecting the Dots Between Business and Technology Study is a survey of SMB business resources, requirements, drivers, and challenges. It provides a with an in-depth and holistic view of the SMB market and deliver insights into how business characteristics shape technology decisions and planning. - [SMBs: Navigating a Path Forward (July 2020)](https://www.smb-gr.com/survey/smbs-navigating-a-path-forward/) - https://www.smb-gr.com/wp-content/uploads/2020/09/COVID-2-ebook-final-1.pdf How Will SMBs Get to the Next Normal? Examines how SMBs that have stayed afloat during the first few months of the pandemic are faring, and the paths they are taking to sustain their businesses. ebook: SMBs Navigating a Path Forward View infographics: Part 1: NAVIGATING A PATH FORWARD: Workforce and Workplace Impact and Plans - [The Impact of COVID-19 on SMBs (April 2020)](https://www.smb-gr.com/survey/the-impact-of-covid-19-on-smbs-early-april2020/) - We all know from both personal experience and the news that COVID-19, also known as the novel coronavirus, is having a devastating effect on small and medium businesses (SMBs)—the engine of the U.S. economy and those around the world. But how deep and broad is the impact? We’ve sought to answer that question in a ## Chart of Week - [Chart three](https://www.smb-gr.com/chart_of_week/chart-three/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, - [chart one](https://www.smb-gr.com/chart_of_week/chart-one/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, - [Chart two](https://www.smb-gr.com/chart_of_week/chart-two/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, - [Chart four](https://www.smb-gr.com/chart_of_week/chart-four/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, - [Chart Five](https://www.smb-gr.com/chart_of_week/chart-five/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, - [Chart six](https://www.smb-gr.com/chart_of_week/chart-six/) - Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, ## Infographics - [Navigating the Technology Journey: Challenges and Opportunities for SMBs](https://www.smb-gr.com/infographic/navigating-the-technology-journey-challenges-and-opportunities-for-smbs/) - [SMB PATHWAYS TO SUSTAINABILITY](https://www.smb-gr.com/infographic/smb-pathways-to-sustainability/) - [The SMB Buying Journey for Financial Management Software and Services](https://www.smb-gr.com/infographic/the-smb-buying-journey-for-financial-management-software-and-services/) - [SMB Accounting and Financial Management Software Trends](https://www.smb-gr.com/infographic/smb-accounting-and-financial-management-software-trends/) - [SMB Directions for the Future of Work: Workplace and Technology Trends](https://www.smb-gr.com/infographic/smb-directions-for-the-future-of-work-workplace-and-technology-trends/) - [SMB Directions for the Future of Work: Staffing and HR Trends](https://www.smb-gr.com/infographic/smb-directions-for-the-future-of-work-staffing-and-hr-trends/) - Infographic-1 final - [SMB Technology Directions for a Changing World - SMB Digital Transformation Trends](https://www.smb-gr.com/infographic/smb-technology-directions-for-a-changing-world-smb-digital-transformation-trends/) - Infographic-1 final - [SMB Technology Directions for a Changing World - The SMB Technology Buying Journey](https://www.smb-gr.com/infographic/smb-technology-directions-for-a-changing-world-the-smb-technology-buying-journey/) - Final-SMB infographic1 - [Mid-Market Mobile Solution Adoption](https://www.smb-gr.com/infographic/mid-market-mobile-solution-adoption/) - [A Path to Mobile Success - Medium Business](https://www.smb-gr.com/infographic/a-path-to-mobile-success-medium-business/) - [A Path to Mobile Success - Small Business](https://www.smb-gr.com/infographic/a-path-to-mobile-success-small-business/) - [NAVIGATING A PATH FORWARD - Business and Technology Impact and Outlook](https://www.smb-gr.com/infographic/navigating-a-path-forward-business-and-technology-impact-and-outlook/) - [Organizational Issues Facing SMB Operations During COVID-19 And Business Solutions](https://www.smb-gr.com/infographic/organizational-issues-facing-smb-operations-during-covid-19-and-business-solutions/) - [Impact of Covid-19 on SMBs: Business Planning](https://www.smb-gr.com/infographic/impact-of-covid-19-on-smbs-business-planning/) - [Impact of COVID-19 on SMBS: Navigating a Path Forward](https://www.smb-gr.com/infographic/impact-of-covid-19-on-smbs-navigating-a-path-forward/) - [Navigating a Path Forward - Workforce and Workplace Impact and Plans](https://www.smb-gr.com/infographic/smbs-navigating-a-path-forward-how-will-smbs-get-to-the-next-nornal/) - [Typical Workforce Management KPI Improvements](https://www.smb-gr.com/infographic/typical-workforce-management-kpi-improvements/) - [The Path to Success in the ERP Cloud](https://www.smb-gr.com/infographic/the-path-to-success-in-the-erp-cloud/) ## All Members - [Kelly Teal](https://www.smb-gr.com/team/kelly-teal/) - Kelly Teal has worked as a journalist, editor, and analyst for more than 20 years. She helps organizations of all sizes understand the business value of technologies and tools at their disposal, and the ways in which those resources can improve finances and operations. - [Lisa Lincoln](https://www.smb-gr.com/team/lisa-lincoln/) - Lisa Lincoln comes to SMB Group with over 25 years experience in technology sales, account management and digital marketing. With a history that includes a wide range of clients, from SMBs to Fortune 1000, Lisa has earned a reputation as a client-centric professional, with a driven, solutions-oriented approach. Prior to SMB Group, Lisa worked in digital - [Fred Abbott](https://www.smb-gr.com/team/fred-abbott/) - Fred Abbott manages Valley View Ventures and represents SMB Group to several clients. With over 25 years of experience successfully selling and marketing IT industry analysis to both buyers and sellers of information technology, Fred understands the underlying issues that drive clients to engage IT industry analysis. Fred spent 11 years at Gartner. He was a - [Laurie McCabe](https://www.smb-gr.com/team/laurie-mccabe/) - Laurie McCabe brings more than 30 years of experience in the IT industry to her current role as Cofounder & Partner, SMB Group, which she co-founded in 2010. Laurie has built widespread recognition for her insights in the small and medium business (SMB) technology market during her career. Prior to SMB Group, Laurie worked in analyst Laurie McCabe brings more than 30 years of experience in the IT industry to her current role as Cofounder & Partner, SMB Group, which she co-founded in 2010. Laurie has built widespread recognition for her insights in the small and medium business (SMB) technology market during her career. Prior to SMB Group, Laurie worked in analyst Laurie McCabe brings more than 30 years of experience in the IT industry to her current role as Cofounder & Partner, SMB Group, which she co-founded in 2010. Laurie has built widespread recognition for her insights in the small and medium business (SMB) technology market during her career. Prior to SMB Group, Laurie worked in analyst - [Sanjeev Aggarwal](https://www.smb-gr.com/team/sanjeev-aggarwal/) - Sanjeev Aggarwal brings more than 20 years of experience in the technology industry to his role as Partner at SMB Group. His breadth of experience spans software, hardware and services solutions for SMB, mid-market and Fortune 500 companies. At SMB Group, Sanjeev provides advisory and consulting services focused on cloud computing, managed services, virtualization, storage systems, ## Categories - [Uncategorized](https://www.smb-gr.com/category/uncategorized/) - [Blog - Sanjeev Aggarwal](https://www.smb-gr.com/category/blogs-sanjeev-aggarwal/) - [SMB Education](https://www.smb-gr.com/category/smb-education/) - [integration](https://www.smb-gr.com/category/integration/) - [Business Applications](https://www.smb-gr.com/category/business-applications/) - [Business Intelligence](https://www.smb-gr.com/category/business-intelligence/) - [Channels](https://www.smb-gr.com/category/channels/) - [Cloud Computing](https://www.smb-gr.com/category/cloud-computing/) - [Cloud Computing Platform](https://www.smb-gr.com/category/cloud-computing-platform/) - [Collaboration](https://www.smb-gr.com/category/social-and-collaboration/collaboration/) - [Dynamic Computing](https://www.smb-gr.com/category/dynamic-computing/) - [Infrastructure](https://www.smb-gr.com/category/infrastructure/) - 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[mobile apps](https://www.smb-gr.com/tag/mobile-apps/) - [pricing model](https://www.smb-gr.com/tag/pricing-model/) - [support](https://www.smb-gr.com/tag/support/) - [technology trends](https://www.smb-gr.com/tag/technology-trends/) - [mobile spending smb smbgroup](https://www.smb-gr.com/tag/mobile-spending-smb-smbgroup/) - [mobile website smb sanjeevaggarwal smb](https://www.smb-gr.com/tag/mobile-website-smb-sanjeevaggarwal-smb/) - [customer relationship management](https://www.smb-gr.com/tag/customer-relationship-management/) - [integrated payments](https://www.smb-gr.com/tag/integrated-payments/) - [mobile spending](https://www.smb-gr.com/tag/mobile-spending/) - [online accounting](https://www.smb-gr.com/tag/online-accounting/) - [payments processing](https://www.smb-gr.com/tag/payments-processing/) - [SMB Group](https://www.smb-gr.com/tag/smb-group/) - ["it channel"](https://www.smb-gr.com/tag/it-channel/) - ["laurie mccabe"](https://www.smb-gr.com/tag/laurie-mccabe/) - ["smb trends"](https://www.smb-gr.com/tag/smb-trends/) - [inbound marketing](https://www.smb-gr.com/tag/inbound-marketing/) - [marketing automation](https://www.smb-gr.com/tag/marketing-automation/) - [SMB social media](https://www.smb-gr.com/tag/smb-social-media/) - [social business study](https://www.smb-gr.com/tag/social-business-study/) - [data](https://www.smb-gr.com/tag/data/) - [social media survey](https://www.smb-gr.com/tag/social-media-survey/) - [statistics on social media](https://www.smb-gr.com/tag/statistics-on-social-media/) - [Radian6](https://www.smb-gr.com/tag/radian6/) - [data back-up](https://www.smb-gr.com/tag/data-back-up/) - [Dell KACE](https://www.smb-gr.com/tag/dell-kace/) - [HP Insight Manager](https://www.smb-gr.com/tag/hp-insight-manager/) - [IBM Service Manager](https://www.smb-gr.com/tag/ibm-service-manager/) - [Kaseya](https://www.smb-gr.com/tag/kaseya/) - [manage IT assests](https://www.smb-gr.com/tag/manage-it-assests/) - [measuring social media effectiveness](https://www.smb-gr.com/tag/measuring-social-media-effectiveness/) - [QuickBooks Salesforce integration](https://www.smb-gr.com/tag/quickbooks-salesforce-integration/) - [Spiceworks](https://www.smb-gr.com/tag/spiceworks/) - [systems management](https://www.smb-gr.com/tag/systems-management/) - [application integration](https://www.smb-gr.com/tag/application-integration/) - [#sapphirenow](https://www.smb-gr.com/tag/sapphirenow/) - [business application suite](https://www.smb-gr.com/tag/business-application-suite/) - [changetheratio](https://www.smb-gr.com/tag/changetheratio/) - [dell acquisitions](https://www.smb-gr.com/tag/dell-acquisitions/) - [Dell SMB](https://www.smb-gr.com/tag/dell-smb/) - [DWEN](https://www.smb-gr.com/tag/dwen/) - [ERP for small business](https://www.smb-gr.com/tag/erp-for-small-business/) - [ERP suite](https://www.smb-gr.com/tag/erp-suite/) - [HANA](https://www.smb-gr.com/tag/hana/) - [how do small businesses use social media](https://www.smb-gr.com/tag/how-do-small-businesses-use-social-media/) - [in-memory](https://www.smb-gr.com/tag/in-memory/) - [SAP Business One](https://www.smb-gr.com/tag/sap-business-one/) - [SAP Sapphire](https://www.smb-gr.com/tag/sap-sapphire/) - [Sapphire](https://www.smb-gr.com/tag/sapphire/) - [smb adoption of social media](https://www.smb-gr.com/tag/smb-adoption-of-social-media/) - [SMB social media survey](https://www.smb-gr.com/tag/smb-social-media-survey/) - [smb statistics](https://www.smb-gr.com/tag/smb-statistics/) - [venture funding](https://www.smb-gr.com/tag/venture-funding/) - [women entrepreneurs](https://www.smb-gr.com/tag/women-entrepreneurs/) - [women run businesses](https://www.smb-gr.com/tag/women-run-businesses/) - [2011 Sage Summit](https://www.smb-gr.com/tag/2011-sage-summit/) - [Sage rebranding](https://www.smb-gr.com/tag/sage-rebranding/) - [SMBs and social media](https://www.smb-gr.com/tag/smbs-and-social-media/) - [social media study](https://www.smb-gr.com/tag/social-media-study/) - [IT Infrastructure](https://www.smb-gr.com/tag/it-infrastructure/) - [M300](https://www.smb-gr.com/tag/m300/) - [management](https://www.smb-gr.com/tag/management/) - [Benioff keynote](https://www.smb-gr.com/tag/benioff-keynote/) - [Dreamforce 2011](https://www.smb-gr.com/tag/dreamforce-2011/) - [hashtag](https://www.smb-gr.com/tag/hashtag/) - [HP PSG](https://www.smb-gr.com/tag/hp-psg/) - [HP spin-off](https://www.smb-gr.com/tag/hp-spin-off/) - [mobile soluitons](https://www.smb-gr.com/tag/mobile-soluitons/) - [social enterprise](https://www.smb-gr.com/tag/social-enterprise/) - [twitter hashtag](https://www.smb-gr.com/tag/twitter-hashtag/) - [gamification](https://www.smb-gr.com/tag/gamification/) - [sanjeev aggarwal](https://www.smb-gr.com/tag/sanjeev-aggarwal/) - [ecommerce](https://www.smb-gr.com/tag/ecommerce/) - [smarter commerce](https://www.smb-gr.com/tag/smarter-commerce/) - [midmarket](https://www.smb-gr.com/tag/midmarket/) - [SMB predictions](https://www.smb-gr.com/tag/smb-predictions/) - [smarter customer](https://www.smb-gr.com/tag/smarter-customer/) - [financing](https://www.smb-gr.com/tag/financing/) - [AppAssure](https://www.smb-gr.com/tag/appassure/) - [SMB storage](https://www.smb-gr.com/tag/smb-storage/) - [storage management](https://www.smb-gr.com/tag/storage-management/) - [end-to-end](https://www.smb-gr.com/tag/end-to-end/) - [SuiteCommerce](https://www.smb-gr.com/tag/suitecommerce/) - [Elance](https://www.smb-gr.com/tag/elance/) - [SmallBusiness](https://www.smb-gr.com/tag/smallbusiness/) - [Mobile management](https://www.smb-gr.com/tag/mobile-management/) - [McClurg](https://www.smb-gr.com/tag/mcclurg/) - [NYEXPO](https://www.smb-gr.com/tag/nyexpo/) - [Laurie](https://www.smb-gr.com/tag/laurie/) - [influencer](https://www.smb-gr.com/tag/influencer/) - [IaaS](https://www.smb-gr.com/tag/iaas/) - [TechEd](https://www.smb-gr.com/tag/teched/) - [Sybase](https://www.smb-gr.com/tag/sybase/) - [Afaria](https://www.smb-gr.com/tag/afaria/) - [PureSystems](https://www.smb-gr.com/tag/puresystems/) - [startups](https://www.smb-gr.com/tag/startups/) - [Infusioncon](https://www.smb-gr.com/tag/infusioncon/) - [acquisition](https://www.smb-gr.com/tag/acquisition/) - [actian](https://www.smb-gr.com/tag/actian/) - [big data](https://www.smb-gr.com/tag/big-data/) - [mobile costs](https://www.smb-gr.com/tag/mobile-costs/) - [mobile websites](https://www.smb-gr.com/tag/mobile-websites/) - [CIC](https://www.smb-gr.com/tag/cic/) - [Colleagues in Care](https://www.smb-gr.com/tag/colleagues-in-care/) - [Haiti](https://www.smb-gr.com/tag/haiti/) - [nonprofit](https://www.smb-gr.com/tag/nonprofit/) - [Smart Cloud](https://www.smb-gr.com/tag/smart-cloud/) - [Intuit Go Payments](https://www.smb-gr.com/tag/intuit-go-payments/) - [PayPal Here](https://www.smb-gr.com/tag/paypal-here/) - [Sage Mobile Payments](https://www.smb-gr.com/tag/sage-mobile-payments/) - [Square](https://www.smb-gr.com/tag/square/) - [very small business](https://www.smb-gr.com/tag/very-small-business/) - [gender gap](https://www.smb-gr.com/tag/gender-gap/) - [pay it forward](https://www.smb-gr.com/tag/pay-it-forward/) - [philanthropy](https://www.smb-gr.com/tag/philanthropy/) - [selling](https://www.smb-gr.com/tag/selling/) - [eBay](https://www.smb-gr.com/tag/ebay/) - [Auctiva](https://www.smb-gr.com/tag/auctiva/) - [BrightInfo](https://www.smb-gr.com/tag/brightinfo/) - [website conversion](https://www.smb-gr.com/tag/website-conversion/) - [Sage Summit](https://www.smb-gr.com/tag/sage-summit/) - [AVG](https://www.smb-gr.com/tag/avg/) - [privacy](https://www.smb-gr.com/tag/privacy/) - [contractors](https://www.smb-gr.com/tag/contractors/) - [freelancers](https://www.smb-gr.com/tag/freelancers/) - [entrepreneurs](https://www.smb-gr.com/tag/entrepreneurs/) - [hiring trends](https://www.smb-gr.com/tag/hiring-trends/) - [multi-channel](https://www.smb-gr.com/tag/multi-channel/) - [retailers](https://www.smb-gr.com/tag/retailers/) - [integrated retail system](https://www.smb-gr.com/tag/integrated-retail-system/) - [merchandising](https://www.smb-gr.com/tag/merchandising/) - [softlayer](https://www.smb-gr.com/tag/softlayer/) - [john mason](https://www.smb-gr.com/tag/john-mason/) - [IBM. john mason](https://www.smb-gr.com/tag/ibm-john-mason/) - [SMB. softlayer](https://www.smb-gr.com/tag/smb-softlayer/) - [ASBDC](https://www.smb-gr.com/tag/asbdc/) - [QBSBDC](https://www.smb-gr.com/tag/qbsbdc/) - [sustainability](https://www.smb-gr.com/tag/sustainability/) - [ACA](https://www.smb-gr.com/tag/aca/) - [Dell Ventures](https://www.smb-gr.com/tag/dell-ventures/) - [Dell World](https://www.smb-gr.com/tag/dell-world/) - [pitch slam](https://www.smb-gr.com/tag/pitch-slam/) - [payments](https://www.smb-gr.com/tag/payments/) - [ACT LOCAL](https://www.smb-gr.com/tag/act-local/) - [VerticalResponse](https://www.smb-gr.com/tag/verticalresponse/) - [Dell Financial Services](https://www.smb-gr.com/tag/dell-financial-services/) - [funding](https://www.smb-gr.com/tag/funding/) - [conversion](https://www.smb-gr.com/tag/conversion/) - [digital content](https://www.smb-gr.com/tag/digital-content/) - [recommendation engine](https://www.smb-gr.com/tag/recommendation-engine/) - [e-waste](https://www.smb-gr.com/tag/e-waste/) - [epeat](https://www.smb-gr.com/tag/epeat/) - [technology energy consumption](https://www.smb-gr.com/tag/technology-energy-consumption/) - [affordable care act](https://www.smb-gr.com/tag/affordable-care-act/) - [workforce management](https://www.smb-gr.com/tag/workforce-management/) - [consumerization](https://www.smb-gr.com/tag/consumerization/) - [ibm connect](https://www.smb-gr.com/tag/ibm-connect/) - [application deployment](https://www.smb-gr.com/tag/application-deployment/) - [application development](https://www.smb-gr.com/tag/application-development/) - [devops](https://www.smb-gr.com/tag/devops/) - [ibm pulse](https://www.smb-gr.com/tag/ibm-pulse/) - [smb survey](https://www.smb-gr.com/tag/smb-survey/) - [SMB IT budgets](https://www.smb-gr.com/tag/smb-it-budgets/) - [SMB IT trends](https://www.smb-gr.com/tag/smb-it-trends/) - [top SMB business challenges](https://www.smb-gr.com/tag/top-smb-business-challenges/) - [entreprener](https://www.smb-gr.com/tag/entreprener/) - [millenial](https://www.smb-gr.com/tag/millenial/) - [ICON14](https://www.smb-gr.com/tag/icon14/) - [employee size](https://www.smb-gr.com/tag/employee-size/) - [DAAC](https://www.smb-gr.com/tag/daac/) - [business software](https://www.smb-gr.com/tag/business-software/) - [revenue generation](https://www.smb-gr.com/tag/revenue-generation/) - [Kenexa](https://www.smb-gr.com/tag/kenexa/) - [smarter workforce](https://www.smb-gr.com/tag/smarter-workforce/) - [talent management](https://www.smb-gr.com/tag/talent-management/) - [workforce science](https://www.smb-gr.com/tag/workforce-science/) - [omnichannel](https://www.smb-gr.com/tag/omnichannel/) - [payment trends](https://www.smb-gr.com/tag/payment-trends/) - [social shopping](https://www.smb-gr.com/tag/social-shopping/) - [Lumia](https://www.smb-gr.com/tag/lumia/) - [Nokia](https://www.smb-gr.com/tag/nokia/) - [review](https://www.smb-gr.com/tag/review/) - [smartphone](https://www.smb-gr.com/tag/smartphone/) - [digital marketing](https://www.smb-gr.com/tag/digital-marketing/) - [local business](https://www.smb-gr.com/tag/local-business/) - [Cloud Solutions](https://www.smb-gr.com/tag/cloud-solutions/) - [Public Cloud](https://www.smb-gr.com/tag/public-cloud/) - [small business challenges](https://www.smb-gr.com/tag/small-business-challenges/) - [challenges](https://www.smb-gr.com/tag/challenges/) - [pain points](https://www.smb-gr.com/tag/pain-points/) - [Financials](https://www.smb-gr.com/tag/financials/) - [accountants](https://www.smb-gr.com/tag/accountants/) - [Chart of the week](https://www.smb-gr.com/tag/chart-of-the-week-2/) - [SMB marketing](https://www.smb-gr.com/tag/smb-marketing/) - [SMB Mobile](https://www.smb-gr.com/tag/smb-mobile/) - [email](https://www.smb-gr.com/tag/email/) - [Dell Cloud Marketplace](https://www.smb-gr.com/tag/dell-cloud-marketplace/) - [#newwaytowork Verse email](https://www.smb-gr.com/tag/newwaytowork-verse-email/) - [2014](https://www.smb-gr.com/tag/2014/) - [top posts](https://www.smb-gr.com/tag/top-posts/) - [Scribe](https://www.smb-gr.com/tag/scribe/) - [BYOD](https://www.smb-gr.com/tag/byod/) - [technology budgets](https://www.smb-gr.com/tag/technology-budgets/) - [SMB spending](https://www.smb-gr.com/tag/smb-spending/) - [data protection](https://www.smb-gr.com/tag/data-protection/) - [future of work](https://www.smb-gr.com/tag/future-of-work/) - [Internet of Things](https://www.smb-gr.com/tag/internet-of-things/) - [IoT](https://www.smb-gr.com/tag/iot/) - [KPI](https://www.smb-gr.com/tag/kpi/) - [SMB Top Trends](https://www.smb-gr.com/tag/smb-top-trends/) - [top 10 trends](https://www.smb-gr.com/tag/top-10-trends/) - [buyer journey](https://www.smb-gr.com/tag/buyer-journey/) - [top ten trends](https://www.smb-gr.com/tag/top-ten-trends/) - [key performance indicator](https://www.smb-gr.com/tag/key-performance-indicator/) - [Bluemix](https://www.smb-gr.com/tag/bluemix/) - [IBM Verse](https://www.smb-gr.com/tag/ibm-verse/) - [Watson Analytics](https://www.smb-gr.com/tag/watson-analytics/) - [hybrid cloud](https://www.smb-gr.com/tag/hybrid-cloud/) - [Interconnect](https://www.smb-gr.com/tag/interconnect/) - [restructuring](https://www.smb-gr.com/tag/restructuring/) - [Act-On](https://www.smb-gr.com/tag/act-on/) - [content marketing](https://www.smb-gr.com/tag/content-marketing/) - [IBM Silverpop](https://www.smb-gr.com/tag/ibm-silverpop/) - [Salesforce.com Pardot](https://www.smb-gr.com/tag/salesforce-com-pardot/) - [SugarCRM](https://www.smb-gr.com/tag/sugarcrm/) - [ICON](https://www.smb-gr.com/tag/icon/) - [devices](https://www.smb-gr.com/tag/devices/) - [tablets](https://www.smb-gr.com/tag/tablets/) - [smartphones](https://www.smb-gr.com/tag/smartphones/) - [SMB BYOD](https://www.smb-gr.com/tag/smb-byod/) - [SMB Mobile strategy](https://www.smb-gr.com/tag/smb-mobile-strategy/) - [Atlantis](https://www.smb-gr.com/tag/atlantis/) - [SDS](https://www.smb-gr.com/tag/sds/) - [mid-market storage](https://www.smb-gr.com/tag/mid-market-storage/) - [software-defined-storage](https://www.smb-gr.com/tag/software-defined-storage/) - [cloud models](https://www.smb-gr.com/tag/cloud-models/) - [partnership](https://www.smb-gr.com/tag/partnership/) - [xero](https://www.smb-gr.com/tag/xero/) - [Mobile business apps](https://www.smb-gr.com/tag/mobile-business-apps/) - [IBM](https://www.smb-gr.com/tag/ibm/) - [integration](https://www.smb-gr.com/tag/integration/) - [SaaS](https://www.smb-gr.com/tag/saas/) - [software-as-a-service](https://www.smb-gr.com/tag/software-as-a-service/) - [avaya](https://www.smb-gr.com/tag/avaya/) - [BPM](https://www.smb-gr.com/tag/bpm/) - [Business Applications](https://www.smb-gr.com/tag/business-applications/) - [Business Intelligence](https://www.smb-gr.com/tag/business-intelligence/) - [Channels](https://www.smb-gr.com/tag/channels/) - [Cisco](https://www.smb-gr.com/tag/cisco/) - [Cloud Computing](https://www.smb-gr.com/tag/cloud-computing/) - [Collaboration](https://www.smb-gr.com/tag/collaboration/) - [community knowledge](https://www.smb-gr.com/tag/community-knowledge/) - [Conferencing](https://www.smb-gr.com/tag/conferencing/) - [Contact Center](https://www.smb-gr.com/tag/contact-center/) - [CPM](https://www.smb-gr.com/tag/cpm/) - [Infrastructure](https://www.smb-gr.com/tag/infrastructure/) - [ISV](https://www.smb-gr.com/tag/isv/) - [Managed Services](https://www.smb-gr.com/tag/managed-services/) - [Marketing](https://www.smb-gr.com/tag/marketing/) - [mid-market](https://www.smb-gr.com/tag/mid-market/) - [Mobility](https://www.smb-gr.com/tag/mobility/) - [MSP](https://www.smb-gr.com/tag/msp/) - [nortel](https://www.smb-gr.com/tag/nortel/) - [ROI](https://www.smb-gr.com/tag/roi/) - [salesforce.com](https://www.smb-gr.com/tag/salesforce-com/) - [SAP](https://www.smb-gr.com/tag/sap/) - [Security](https://www.smb-gr.com/tag/security/) - [Segmentation](https://www.smb-gr.com/tag/segmentation/) - [Small Business](https://www.smb-gr.com/tag/small-business/) - [SMB](https://www.smb-gr.com/tag/smb/) - [SMB strategy](https://www.smb-gr.com/tag/smb-strategy/) - [Social Media](https://www.smb-gr.com/tag/social-media/) - [social networking](https://www.smb-gr.com/tag/social-networking/) - [Survey](https://www.smb-gr.com/tag/survey/) - [TCO](https://www.smb-gr.com/tag/tco/) - [twitter](https://www.smb-gr.com/tag/twitter/) - [UC](https://www.smb-gr.com/tag/uc/) - [unified communications](https://www.smb-gr.com/tag/unified-communications/) - [video](https://www.smb-gr.com/tag/video/) - [VoIP](https://www.smb-gr.com/tag/voip/) - [mobile](https://www.smb-gr.com/tag/mobile/) - [mobile solutions](https://www.smb-gr.com/tag/mobile-solutions/) - [social business](https://www.smb-gr.com/tag/social-business/) - [SMB Technology](https://www.smb-gr.com/tag/smb-technology/) - [commerce](https://www.smb-gr.com/tag/commerce/) - [SAP Anywhere](https://www.smb-gr.com/tag/sap-anywhere/) - [SMB security](https://www.smb-gr.com/tag/smb-security/) - [SMB Collaboration](https://www.smb-gr.com/tag/smb-collaboration/) - [smb cloud](https://www.smb-gr.com/tag/smb-cloud/) - [SMB strategies](https://www.smb-gr.com/tag/smb-strategies/) - [SMB startegy](https://www.smb-gr.com/tag/smb-startegy/) - [UCCM](https://www.smb-gr.com/tag/uccm/) - [Mitel](https://www.smb-gr.com/tag/mitel/) - [ShoreTel](https://www.smb-gr.com/tag/shoretel/) - [RingCentral](https://www.smb-gr.com/tag/ringcentral/) - [8X8](https://www.smb-gr.com/tag/8x8/) - [MiCollab](https://www.smb-gr.com/tag/micollab/) - [UCC vendors](https://www.smb-gr.com/tag/ucc-vendors/) - [SMB challenges](https://www.smb-gr.com/tag/smb-challenges/) - [SMB Facebook](https://www.smb-gr.com/tag/smb-facebook/) - [Social Presence](https://www.smb-gr.com/tag/social-presence/) - [technology challenges](https://www.smb-gr.com/tag/technology-challenges/) - [SMB IT Spending](https://www.smb-gr.com/tag/smb-it-spending/) - [mid-matket](https://www.smb-gr.com/tag/mid-matket/) - [collaboratoin](https://www.smb-gr.com/tag/collaboratoin/) - [Digital transformation](https://www.smb-gr.com/tag/digital-transformation/) - [FSS](https://www.smb-gr.com/tag/fss/) - [CSP](https://www.smb-gr.com/tag/csp/) - [geography](https://www.smb-gr.com/tag/geography/) - [global](https://www.smb-gr.com/tag/global/) - [SMB Iot](https://www.smb-gr.com/tag/smb-iot/) - [SMB Decision Making](https://www.smb-gr.com/tag/smb-decision-making/) - [digital technologies](https://www.smb-gr.com/tag/digital-technologies/) - [DT](https://www.smb-gr.com/tag/dt/) - [SMB Revenues](https://www.smb-gr.com/tag/smb-revenues/) - [smb; mid-market](https://www.smb-gr.com/tag/smb-mid-market/) - [medium businesses](https://www.smb-gr.com/tag/medium-businesses/) - [medium](https://www.smb-gr.com/tag/medium/) - [COVID](https://www.smb-gr.com/tag/covid/) - [SMB apps](https://www.smb-gr.com/tag/smb-apps/) - [Xero Accounting SMB](https://www.smb-gr.com/tag/xero-accounting-smb/) - [AI](https://www.smb-gr.com/tag/ai/) - [Xerocon accounting BILL](https://www.smb-gr.com/tag/xerocon-accounting-bill/) - [Collabotation](https://www.smb-gr.com/tag/collabotation/) - [video conferfencing](https://www.smb-gr.com/tag/video-conferfencing/) - [Zoho One](https://www.smb-gr.com/tag/zoho-one/) - [Zia](https://www.smb-gr.com/tag/zia/) - [ZiaHub](https://www.smb-gr.com/tag/ziahub/) - [sana](https://www.smb-gr.com/tag/sana/) - [workday](https://www.smb-gr.com/tag/workday/) - [workday GO](https://www.smb-gr.com/tag/workday-go/) - [SMB AI](https://www.smb-gr.com/tag/smb-ai/) ## SMB Report Category - [Big Data and Analytics](https://www.smb-gr.com/smb_report_category/big-data-and-analytics/) - [Business Solutions](https://www.smb-gr.com/smb_report_category/business-solutions/) - [Cloud Computing](https://www.smb-gr.com/smb_report_category/cloud-computing/) - [Digital Transformation](https://www.smb-gr.com/smb_report_category/digital-transformation/) - [IoT](https://www.smb-gr.com/smb_report_category/iot/) - [IT Infrastructure and Security](https://www.smb-gr.com/smb_report_category/it-infrastructure-and-security/) - [End-user computing](https://www.smb-gr.com/smb_report_category/end-user-computing/) - [Channels](https://www.smb-gr.com/smb_report_category/channels/) - [Social and Collaboration](https://www.smb-gr.com/smb_report_category/social-and-collaboration/) - [COVID](https://www.smb-gr.com/smb_report_category/covid/) - [Workforce Management](https://www.smb-gr.com/smb_report_category/workforce-management/) - [SMB Perspectives](https://www.smb-gr.com/smb_report_category/smb-perspectives/) - [Quantitative Analysis](https://www.smb-gr.com/smb_report_category/quantitative-analysis/) - [Mobile](https://www.smb-gr.com/smb_report_category/mobile/) - [SMB Channels](https://www.smb-gr.com/smb_report_category/smb-channels/) - [Retainer](https://www.smb-gr.com/smb_report_category/retainer/) - [AI](https://www.smb-gr.com/smb_report_category/ai/) - [Technology Trends](https://www.smb-gr.com/smb_report_category/technology-trends/) ## SMB Webinar Category - [Big Data and Analytics](https://www.smb-gr.com/smb_webinar_category/big-data-and-analytics/) - [Business Solutions](https://www.smb-gr.com/smb_webinar_category/business-solutions/) - [Cloud Computing](https://www.smb-gr.com/smb_webinar_category/cloud-computing/) - [Digital Transformation](https://www.smb-gr.com/smb_webinar_category/digital-transformation/) - [IT Infrastructure and Security](https://www.smb-gr.com/smb_webinar_category/it-infrastructure-and-security/) - [Channels](https://www.smb-gr.com/smb_webinar_category/channels/) - [Social and Collaboration](https://www.smb-gr.com/smb_webinar_category/social-and-collaboration/) - [COVID](https://www.smb-gr.com/smb_webinar_category/covid/) - [Workforce Management](https://www.smb-gr.com/smb_webinar_category/workforce-management/) - [Mobile](https://www.smb-gr.com/smb_webinar_category/mobile/) ## SMB Video Categories - [Business Solutions](https://www.smb-gr.com/smb_video_cateogory/business-solutions/) - [Cloud Computing](https://www.smb-gr.com/smb_video_cateogory/cloud-computing/) - [Digital Transformation](https://www.smb-gr.com/smb_video_cateogory/digital-transformation/) - [IT Infrastructure and Security](https://www.smb-gr.com/smb_video_cateogory/it-infrastructure-and-security/) - [End-user computing](https://www.smb-gr.com/smb_video_cateogory/end-user-computing/) - [Social and Collaboration](https://www.smb-gr.com/smb_video_cateogory/social-and-collaboration/) - [Workforce Management](https://www.smb-gr.com/smb_video_cateogory/workforce-management/) - [COVID](https://www.smb-gr.com/smb_video_cateogory/covid/) - [video](https://www.smb-gr.com/smb_video_cateogory/video/) - [AI](https://www.smb-gr.com/smb_video_cateogory/ai/) ## SMB Survey Categories - [Business Solutions](https://www.smb-gr.com/smb_survey_category/business-solutions/) - [Cloud Computing](https://www.smb-gr.com/smb_survey_category/cloud-computing/) - [Digital Transformation](https://www.smb-gr.com/smb_survey_category/digital-transformation/) - [IT Infrastructure and Security](https://www.smb-gr.com/smb_survey_category/it-infrastructure-and-security/) - [Social and Collaboration](https://www.smb-gr.com/smb_survey_category/social-and-collaboration/) - [COVID](https://www.smb-gr.com/smb_survey_category/covid/) ## SMB COF Categories - [IT Infrastructure and Security](https://www.smb-gr.com/chart_of_week_categories/it-infrastructure-and-security/) ## SMB Infographic Category - [COVID](https://www.smb-gr.com/smb_infographic_category/covid/) - [Business Solutions](https://www.smb-gr.com/smb_infographic_category/business-solutions/) - [Workforce Management](https://www.smb-gr.com/smb_infographic_category/workforce-management/) - [Cloud Computing](https://www.smb-gr.com/smb_infographic_category/cloud-computing/) - [Social And Collaboration](https://www.smb-gr.com/smb_infographic_category/social-and-collaboration/) - [Digital Transformation](https://www.smb-gr.com/smb_infographic_category/digital-transformation/) - [Mobile](https://www.smb-gr.com/smb_infographic_category/mobile/) - [IT Infrastructure and Security](https://www.smb-gr.com/smb_infographic_category/it-infrastructure-and-security/) - [IT Ifrastructure and Security](https://www.smb-gr.com/smb_infographic_category/it-ifrastructure-and-security/) - [reports](https://www.smb-gr.com/smb_infographic_category/reports/) - [infographic](https://www.smb-gr.com/smb_infographic_category/infographic/) - [SMB Trends](https://www.smb-gr.com/smb_infographic_category/smb-trends/) - [Financial trends](https://www.smb-gr.com/smb_infographic_category/financial-trends/) - [sustainability](https://www.smb-gr.com/smb_infographic_category/sustainability/) - [SMB strategt](https://www.smb-gr.com/smb_infographic_category/smb-strategt/) - [Buyers journey](https://www.smb-gr.com/smb_infographic_category/buyers-journey/) ## Categories - [COVID](https://www.smb-gr.com/media-category/covid/) ## Tags - [COVID](https://www.smb-gr.com/media-tag/covid/)