In conjunction with IBM's Smarter Commerce initiative, the SMB Group and CRM Essentials are working on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in order to build strong relationships with them. This is the sixth post in...
Search Results for: Impact of AI on SMBs
Top 10 SMB Technology Predictions for 2012 from the SMB Group
Last week we published a report card on our last year's top 10 market predictions for 2011. Here are the SMB Group’s Top 10 SMB Technology Predictions for 2012! A more detailed description ...
Top 10 Collaboration Tools Small Businesses Use Today–and the Top 10 They Plan to Add
What are top tools that small businesses use for collaboration? As important, which ones are they planning to add in the next 12 months? We asked more than 800 SMB (small business is 1-99 employees; medium business is 100-999 employees) decision-makers and influencers these questions in the recently completed SMB Group and CRM Essentials
Dell 2.0: Top Takeaways from Dell’s Virtual Era Event
A couple of weeks ago, I attended Dell’s Solutions for a Virtual Era analyst and press event in San Francisco. At the event, Dell unveiled its new strategy to help companies more readily and easily provision ...
2010 Top 10 SMB Technology Market Predictions
Fellow SMB analyst Sanjeev Aggarwal and I have teamed up to bring you our top ten technology related predictions-plus three bonus predictions--for the SMB (companies with 1-1000 employees) market for 2010. Details for each prediction follow the list below. Remember to vote for your top prediction
What are Managed Services, and Why Should You Care?
(Originally published in Small Business Computing, September 25, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often confusing and complicated, and insiders often add...
What are Managed Services, and Why Should You Care?
September 28, 2009 — lauriemccabe (Originally published in Small Business Computing, September 25, 2009) Technology insiders tend to throw around technical terms and business jargon, assuming people outside the industry understand what it all means. By its nature, technology vocabulary is often con...
SMB/Mid-Market Key IT Initiatives in the Current Market Environment
Recently (December'08), I had the opportunity to participate in a CFO/CIO panel with participants from New England SMB/mid-market businesses, organized by Managed Technology Partners. The topic of the panel discussion was 'What key IT initiatives that are still being considered and issues to be consi...