(Originally published on March 4, 2010, in Small Business Computing) What is Social Media Management? As described in the column “
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Flying Through the Cloud: Dreamforce Takeaways at 50,000 Feet
A couple of weeks ago, I attended Salesforce.com’s Dreamforce event--along with about 19,000 other people. Having had a chance to digest the proceedings (as well as Thanksgiving dinner), here’s my commentary on what stood out as the top takeaways from the conference in terms of where Salesforce is headed and what it means for the sof...