Strong value in considering/purchasing ERP plus BI simultaneously/at the beginning of the implementation cycle ERP solutions come with a reporting toolset consisting of a predefined set ...
Tag: ROI
The next generation Contact Center – Social Networking + Traditional Contact Center
The traditional contact centers now support more real-time communications technologies – VoIP, IVR, e-mail, IM. However, the intelligence and information repositories that are leveraged by these contact centers is very much static and internally focused. With the growing pop...
Why are SMBs and Mid-Market Enterprises interested in Cloud Computing?
As SMBs and mid-market enterprises are looking at their IT budget and face the realities to cut them, they look at what is discretionary and what can be supported through innovative IT strategies. However, at the same time they need to adopt new technology solutions that will make them more competitive in the current economic environment and prepa...