In today’s economic environment, financial agility isn’t a luxury—it’s a necessity. Small and medium businesses (SMBs) are navigating high inflation, recession worries, talent shortages, and cybersecurity threats, all while striving to grow revenue and build financial resilience. So how are they doing it?
The newly released 2025 State of Financial Automation report, produced by BILL in partnership with SMB Group, sheds light on how 750 SMB financial decision-makers are using automation and AI to overcome challenges and position their businesses for success. Whether you’re a finance professional, technology vendor, or SMB executive, this report offers insights you can use to benchmark your progress and fine-tune your strategy.
Why Read This Report?
1. Learn How SMBs Are Coping With Economic Uncertainty
Inflation tops the list of concerns for 62% of SMBs, up 15 points from 2024. Yet, despite these challenges, two-thirds of respondents expect their revenue to grow in 2025. The report explores what’s behind this optimism, from cash flow tactics to funding strategies, and what’s changing in SMB financial priorities.
2. Get the Pulse on AI and Financial Automation
AI is no longer on the horizon—it’s here and delivering results. 85% of SMBs are enthusiastic about using AI for financial operations, and 73% say it’s already making an impact. The report dives into:
- The top benefits of AI in finance (like better forecasting and decision-making),
- Concerns about data privacy and accuracy,
- The growing demand for AI features embedded directly in financial tools.
3. Discover How Automation Is Changing Core Financial Processes
Manual methods are falling out of favor. The study reveals that:
- 93% of SMBs see moderate to high value in financial automation,
- Time savings, better visibility, and fewer errors are among the top benefits cited,
- Spreadsheets are being replaced across accounts payable, receivable, expense management, and budgeting.
- 34% of SMBs say automation has significantly improved accounts receivable processing, helping them get paid faster and reduce DSO.
4. See Why Integrated Financial Management Tools Are Taking Center Stage
As complexity grows, more SMBs want a unified platform that brings together AP, AR, expenses, and planning. The report shows:
- 87% are considering integrated financial software within the next 12–24 months,
- Real-time visibility into cash flow and easier month-end closes are top drivers,
- Smaller businesses are catching up with mid-sized firms in adoption intent.
5. Understand Shifts in the Finance Workforce
Attracting and retaining finance talent remains tough, but signs of improvement are emerging. The report examines:
- How workplace models are evolving (hint: on-site work is back in vogue),
- Why SMBs are reevaluating benefits like remote work and professional development,
- The importance of financial automation tools in supporting overworked teams.
Whether you’re just starting your automation journey or refining an advanced strategy, the 2025 State of Financial Automation report delivers the insights you need to stay ahead of the curve.
© SMB Group 2025